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- Tasks: Engage with clients and support their educational needs through effective communication.
- Company: ABC Education is a leading provider of high-quality tutoring, dedicated to inspiring students.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive work environment.
- Why this job: Make a real impact on students' lives while working in a dynamic and rewarding culture.
- Qualifications: No specific qualifications required; just a passion for education and helping others.
- Other info: Full-time role with term-time hours, perfect for balancing work and studies.
The predicted salary is between 21000 - 35000 £ per year.
Client Liaison Officer
Bordon, Hampshire
Full time, permanent
Hours: MondayThursday 9am5pm, Friday 9am4pm (term-time).
During school holidays: Tuesday & Thursday 9am5pm (Hampshire term dates)
Salary: £24,843.08
Competitive benefits package
Inspiring every child to reach their full potential through tailored tutoring.
Our client, ABC Education is a trusted provider of high-quality tutoring and education services across the UK, working closely with schools, local authorities, parents, and tutors to deliver outstanding support to students. They pride themselves on their collaborative, student-focused approach, ensuring that every learner has the opportunity to thrive.
They are seeking a proactive and organised Client Liaison Officer to join their friendly office-based team in Bordon. This role is at the heart of the organisation, ensuring smooth communication between tutors, case workers, parents, councils, and other key stakeholders. Youll balance administrative efficiency with a warm, professional approach to client and customer service.
Client Liaison Officer, the role:
- Act as the main point of contact for tutors, case workers, parents, and other stakeholders, ensuring clear and timely communication.
- Manage tutor schedules, confirm packages, and handle new work opportunities or adjustments.
- Check attendance reports weekly, investigate missed sessions, and produce monthly attendance figures by county.
- Respond to new referrals, prepare quotes, and update records on internal systems (including TutorCruncher).
- Track the progress of each referral, liaising with parents, case workers, and professionals to ensure smooth delivery.
- Upload and maintain key documents such as EHCPs, risk assessments, contracts, and student files.
- Match tutors to projects and complete all associated referral paperwork.
- Provide initial contact and welcome communications to parents and carers.
- Support the smooth running of the office by answering calls, responding to queries, and scheduling meetings.
- Ensure accurate record-keeping and compliance with council contracts and organisational procedures.
Client Liaison Officer, the person:
- Proven administrative experience, ideally in a busy, client-facing environment.
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong written and verbal communication skills, with a professional and empathetic approach.
- Confidence in using IT systems, particularly CRM or workflow software.
- A proactive, solution-focused attitude with the ability to work independently.
- Experience in the education or service sector (desirable but not essential).
Client Liaison Officer, the benefits:
- Competitive salary of £24,843.08 per annum.
- Bonus scheme for exceeding monthly targets.
- 2-day working week during school holidays.
- Statuatory pension.
- Free onsite parking.
- Supportive, friendly working environment.
Pure Human Resources Limited works in partnership with ABC Education in providing Recruitment support. No applications from agencies please.
All candidates must complete an enhanced DBS check on the update service before commencement of contract due to the nature of the work.
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Client Liaison Officer employer: Pure Human Resources Ltd
Contact Detail:
Pure Human Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Liaison Officer
✨Tip Number 1
Familiarise yourself with the education sector, especially tutoring services. Understanding the challenges and needs of both students and parents will help you engage effectively with clients.
✨Tip Number 2
Network with professionals in the education field. Attend local events or join online forums related to tutoring and education to build connections that could lead to valuable insights and opportunities.
✨Tip Number 3
Demonstrate your communication skills during any interactions. As a Client Liaison Officer, you'll need to convey information clearly and empathetically, so practice articulating your thoughts in a friendly and professional manner.
✨Tip Number 4
Research ABC Education's values and mission. Tailoring your approach to align with their goals will show your genuine interest in the role and help you stand out as a candidate who truly understands their vision.
We think you need these skills to ace Client Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description for the Client Liaison Officer position carefully. Make sure you understand the responsibilities and requirements, as this will help you tailor your application to highlight relevant skills.
Tailor Your CV: Customise your CV to reflect your experience in client relations or education. Emphasise any relevant roles where you've successfully liaised with clients or provided support, showcasing your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the mission of ABC Education. Mention specific examples of how you've inspired others or contributed to their success, aligning with their goal of helping children reach their full potential.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Pure Human Resources Ltd
✨Understand the Role
Make sure you have a clear understanding of what a Client Liaison Officer does. Familiarise yourself with the responsibilities and how they contribute to the overall mission of ABC Education. This will help you articulate your fit for the role.
✨Showcase Your Communication Skills
As a Client Liaison Officer, strong communication skills are essential. Prepare examples from your past experiences where you successfully managed client relationships or resolved conflicts. This will demonstrate your ability to connect with clients effectively.
✨Research ABC Education
Take some time to learn about ABC Education's values, mission, and the services they offer. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions that show your interest in the role and the company. This could include inquiries about team dynamics, growth opportunities, or specific challenges the company is currently facing.
