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For Companies At a Glance
- Tasks: Lead and improve people services across multiple countries in a dynamic gym environment.
- Company: Join PureGym, a top global gym business committed to diversity and employee experience.
- Benefits: Enjoy free gym membership, hybrid working, healthcare, and generous leave options.
- Why this job: Make a real impact on employee experiences while working with a passionate team.
- Qualifications: 10+ years in HR, strong leadership skills, and experience with HR systems.
- Other info: Flexible culture with opportunities for personal and professional growth.
The predicted salary is between 48000 - 72000 £ per year.
The PureGym Group is a top-10 global gym business with over 700 total sites and 2.5 million members across 6 countries. Our mission is to bring high quality, affordable fitness to everyone, everywhere, ensuring customer centricity is woven into the breadth of our product. We champion diversity and are committed to providing a workplace where everyone feels free to be.
We offer:
- Free nationwide gym membership for you + 1
- Hybrid working
- A truly flexible working culture
- Personal private healthcare, including digital GP
- Life insurance x4
- Company pension contribution
- 25 days annual leave, plus 1 personal day
- Option to purchase additional holiday (up to 5 days)
- Great learning development resources
- Enhanced maternity pay, paternity and adoption leave
The Role
Location: Leeds (minimum 3 days in the office)
Type: Full Time
Contract type: 12 Month FTC
We are looking for a Head of People Services to lead the design, delivery and continuous improvement of all people-related operational services across all markets in our business (UK, DK, CH, USA). This role ensures that employees and managers receive a seamless, efficient, standardised, high-quality experience throughout the employee lifecycle. This is a Hybrid working role.
Key Responsibilities will include:
- Leadership
- Develop and implement a People Services strategy aligned with the People team ‘Plan on a Page’.
- Lead, coach, and develop the People Services team across HR operations, onboarding, change management, offboarding and HR project support activity.
- Act as an advocate of service excellence, continuous improvement, and data-driven decision-making.
- People Operations Service Delivery
- Oversee the delivery of consistent, efficient, standardised and compliant HR services across the employee lifecycle in all our markets (UK, DK, CH and USA).
- Ensure processes are standardised, scalable, and well-documented.
- Drive the adoption of self-service tools and digital solutions to enhance employee experience.
- Employee Experience
- Design and maintain a high-quality standardised employee experience from onboarding to offboarding.
- Monitor service performance through SLAs, feedback mechanisms, and employee insights.
- Systems, Data Compliance
- Oversee HR systems across all markets, ensuring data accuracy, security, and effective reporting.
- Use analytics to identify trends, risks, and opportunities for improvement.
- Ensure compliance with employment legislation, internal policies, and audit requirements.
- Collaboration Stakeholder Management
- Work closely with People Directors/Heads of People, People Business Partners, Talent Acquisition Recruitment, L D, and Senior Leaders to ensure joined-up people practices.
- Act as a trusted advisor on operational HR matters.
- Build strong relationships with external partners such as payroll providers and technology suppliers.
- Value Add Projects
- HR systems: Deliver HR system optimisation across all markets.
- Role architecture project: Implement a role architecture tool across the Group, with particular focus on DK pay transparency readiness.
- Group wide contract and documentation review: Lead a review of contracts and documentation to ensure standardisation, legal compliance and alignment to brand identity.
- MI reporting: Deliver high quality MI reporting providing accurate and timely insights to key stakeholders.
The Person
We are looking for an ambitious individual with strong HR acumen who can hit the ground running, identify areas of opportunity, communicate this effectively to stakeholders and drive real value for PureGym. The following core attributes are essential:
- Strong understanding of HR processes, employment law, and best-practice service delivery.
- Demonstrated ability to lead teams through change and drive operational excellence.
- Expertise in HR systems, data management, and process optimisation.
- Strong communication, influencing, and stakeholder-management skills.
- Experience or exposure to implementing new HR technology or leading service delivery models.
- Experience in multi-site and/or international environments.
- Preferred experience of leading HR operations or shared services in a complex organisation.
Required experience / qualifications:
- 10+ years of experience in a HR / People role, preferably within a shared service/service delivery environment.
- Experience of working with multiple HR systems, preferably across international markets.
- Highly proficient in Excel.
- Experience of working with different stakeholders across a multi-market / multi-location organisation.
PureGym is proud to be an equal opportunities employer. Our company mantra is ‘Everybody Welcome’ and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our PureGym colleagues reflect the diversity of the nation as well as our millions of gym members we serve. Join us on our mission is to bring high quality, affordable fitness to everyone, everywhere.
Please note: Applications will be reviewed on a rolling basis, and the advert may be withdrawn at any time. Early application is encouraged.
Head of People Services employer: Pure Gym Limited
Contact Detail:
Pure Gym Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of People Services
✨Tip Number 1
Network like a pro! Reach out to current or former employees at PureGym on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research PureGym’s values and recent news. Show us that you’re not just another candidate but someone who genuinely cares about our mission and culture.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in HR and how it aligns with the role of Head of People Services. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a thank-you email to express your appreciation for the opportunity. It shows us you’re keen and professional, which we love to see!
We think you need these skills to ace Head of People Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of People Services role. Highlight your HR experience, especially in service delivery and operational excellence. We want to see how your skills align with our mission at PureGym!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our people services strategy. Keep it engaging and relevant to what we do at PureGym.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've led teams through change or improved HR processes. We love seeing data-driven results that demonstrate your impact.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at PureGym!
How to prepare for a job interview at Pure Gym Limited
✨Know Your HR Stuff
Make sure you brush up on your knowledge of HR processes, employment law, and best practices in service delivery. The role requires a strong understanding of these areas, so be ready to discuss how you've applied this knowledge in previous roles.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead teams through change and drive operational excellence. Think about specific situations where you’ve coached or developed team members, and be ready to share these stories during the interview.
✨Be Data-Driven
Since the role involves using analytics to identify trends and opportunities for improvement, come prepared with examples of how you've used data in past roles. Discuss any HR systems you've worked with and how you ensured data accuracy and compliance.
✨Communicate Effectively
Strong communication and stakeholder management skills are key for this position. Practice articulating your thoughts clearly and confidently, and think about how you can build relationships with various stakeholders. Be ready to discuss how you've influenced decisions in previous roles.
