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- Tasks: Join our team to support customers and ensure their needs are met through excellent service.
- Company: Pure Fishing is a global leader in fishing tackle, dedicated to enhancing the angling experience.
- Benefits: Enjoy a competitive salary, flexible work environment, and opportunities for growth in a dynamic team.
- Why this job: Be part of a passionate team that values fun, innovation, and exceptional customer service.
- Qualifications: 1-2 years in customer service, strong communication skills, and knowledge of fishing tackle required.
- Other info: This is a 6-month temporary role based in our modern Cramlington office.
The predicted salary is between 28800 - 43200 £ per year.
About Us:
Pure Fishing is a leading global provider of fishing tackle, lures, rods, and reels with a portfolio of brands. We have operations throughout 23 countries, with office bases in Breda, Copenhagen, Sweden, and the UK, as well as smaller sales offices in most other European countries.
Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative products, and superior services delivering exceptional financial results by a passionate, high-performing team. We are dedicated to helping you have more fun and catch more fish!
Job Summary:
Reporting to the Customer Service Team Leader, you will join a multi-skilled team responsible for supporting the full customer journey on a 6-month temporary basis. You will be responsible for all administrative processes to support an efficient service to our customers, consumers and to our Sales team.
Specific Responsibilities:
- Liaising with all customers, consumers and our Sales team via phone and email. Providing an efficient and professional service by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
- Collaborating with the Customer Service team to ensure we are providing exceptional service to our customers and consumers.
- Actioning calls regarding faulty products and processing returned goods onto the SAP system.
- Arranging collections from customers for delivery to the warehouse, service centres or Cramlington office.
- Updating and maintenance of SAP local master data.
- Carrying out a variety of administrative tasks to support the Customer Service team.
- Any additional similar duties as required to ensure the efficiency of the Customer Service function.
Role Requirements:
- A solid educational background is required.
- 1-2 years of similar customer service experience is essential.
- The ability to communicate effectively, both written and verbally, with colleagues, customers, and consumers is essential.
- Knowledge of the fishing tackle industry and products is essential, with experience of carrying out repairs on fishing tackle equipment desirable, although training will be given.
- A good working knowledge of Excel, Word and Outlook is essential with working knowledge of SAP being advantageous although training would be provided.
What we can offer:
This role is based from our modern office space in Cramlington, UK. An attractive salary and benefits package is available for the successful candidate, based on skills and experience, together with the learning, development, and career opportunities you would expect in a global organisation. On top of that, we have a great flexible team-working environment, a highly dynamic and passionate team to work with, and the opportunity to progress for the right candidate.
If you are ready for a change or a new opportunity in an exciting dynamic business, then please get in touch. For further details or to apply, please contact the Human Resources Team on
Customer Service Representative employer: Pure Fishing
Contact Detail:
Pure Fishing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the fishing tackle industry and products. Understanding the nuances of fishing gear will not only help you in conversations with customers but also demonstrate your passion for the field, which is essential for this role.
✨Tip Number 2
Brush up on your SAP skills. While training will be provided, having a basic understanding of how SAP works can give you a head start and show your eagerness to learn and adapt quickly.
✨Tip Number 3
Practice your communication skills. Since you'll be liaising with customers and the sales team, being able to convey information clearly and courteously is crucial. Consider role-playing scenarios to enhance your verbal and written communication.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Pure Fishing's mission and values. Highlight your passion for fishing and customer service in your application to show that you align with their goals.
Tailor Your CV: Make sure your CV reflects your relevant experience in customer service, especially any roles where you communicated effectively with customers. Mention any specific knowledge of fishing tackle or related products.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your customer service skills and your ability to handle administrative tasks. Use examples from your past experiences to demonstrate how you meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for this role.
How to prepare for a job interview at Pure Fishing
✨Know Your Products
Familiarize yourself with the fishing tackle industry and the specific products offered by Pure Fishing. Being able to discuss their brands and products will show your genuine interest and help you connect with the interviewers.
✨Demonstrate Communication Skills
Since effective communication is essential for this role, practice articulating your thoughts clearly and concisely. Be prepared to provide examples of how you've successfully communicated with customers in previous roles.
✨Showcase Your Customer Service Experience
Highlight your 1-2 years of customer service experience by sharing specific examples of how you've handled customer inquiries or resolved issues. This will demonstrate your ability to meet customer needs effectively.
✨Be Ready for Administrative Tasks
Prepare to discuss your experience with administrative tasks and software like Excel, Word, and Outlook. If you have any knowledge of SAP, mention it, but also express your willingness to learn if needed.
