At a Glance
- Tasks: Manage customer accounts and ensure exceptional support throughout their journey.
- Company: Join Pure Energy Music, a leader in fitness and wellbeing technology.
- Benefits: 34 days off, including wellbeing days and your birthday, plus career development opportunities.
- Other info: Passion for music and fitness is a plus; dynamic team culture awaits!
- Why this job: Make a real impact on customer success while working in a collaborative environment.
- Qualifications: Experience in customer success or account management with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Wakefield, United Kingdom | Posted on 08/11/2026
Are you passionate about building lasting customer relationships and helping businesses achieve success?
Pure Energy Music is looking for a Customer Experience Manager to take ownership of our customer journey, ensuring our customers receive exceptional support from onboarding through to renewal and growth.
This is an exciting opportunity to join a growing business where customer retention, engagement and commercial success are at the heart of everything we do.
If you thrive on developing trusted partnerships, identifying opportunities to add value and delivering an outstanding customer experience, we'd love to hear from you.
At Pure Energy Music, we create music and technology built specifically for the fitness & wellbeing industry.
Every day, thousands of instructors, personal trainers and gym operators use our platform to discover new music, deliver great classes and create better member experiences.
Through our content, we help customers stay up to date with new music releases, product updates, app features and everything happening across the Pure Energy Music community.
What you'll be doing
As Customer Experience Manager, you'll manage a portfolio of customers, ensuring they get maximum value from our products and services.
You'll build strong relationships with gym operators and key stakeholders, helping them overcome challenges while driving customer satisfaction, retention and account growth.
Your responsibilities will include
- Managing a portfolio of customer accounts and building long-term relationships.
- Delivering engaging onboarding programs and customer training.
- Monitoring customer health, identifying risks and proactively improving engagement.
- Leading customer review meetings and providing strategic advice.
- Supporting contract renewals and identifying opportunities for account growth.
- Working closely with Sales, Product, Marketing and Support to deliver the best possible customer experience.
- Capturing customer feedback to help shape future products and services.
Requirements
What we're looking for
You'll have experience in Customer Success, Customer Experience or Account Management, with a genuine passion for helping customers succeed.
We're particularly interested in candidates with
- Experience managing B2B customer relationships throughout the customer lifecycle.
- A proven track record of customer retention, renewals and account growth.
- Excellent communication and presentation skills.
- Experience managing multiple customer accounts simultaneously.
- Strong organisational skills and the ability to prioritise effectively.
- Experience using CRM systems to manage customer relationships and activity.
- A passion for music/fitness/wellbeing.
It would be great if you also have
- Experience within the fitness or leisure industry.
- Knowledge of gym operations or member engagement.
- Familiarity with streaming technology or digital media platforms.
Ready to make a difference?
If you're a relationship-driven professional who enjoys helping customers succeed and wants to play a key role in a growing business, we'd love to hear from you.
Why join Pure Energy Music?
At Pure Energy Music, we're passionate about creating exceptional experiences for our customers.
You'll join a collaborative, supportive team where your ideas are valued and your contribution has a real impact.
In return, you'll benefit from
- A collaborative and supportive team environment.
- Opportunities to develop your career as the business continues to grow.
- The chance to make a genuine impact on customer success and retention.
- 34 days' off, which include: x2 Wellbeing days.
Your Birthday off or a substitute day. x3 days off over Christmas & New Year.
Upon completing 5 years’ service, you will be entitled to an extra day’s holiday capped at 10 years.
- Maternity/Adoption pay - full pay for 6 weeks
- #J-18808-Ljbffr
Customer Experience Manager in Wakefield employer: Pure Energy Music LTD
Pure Energy Music LTD is an exceptional employer that fosters a vibrant and collaborative work culture in the heart of Wakefield. With a focus on creativity and innovation, employees enjoy opportunities for professional growth while working on exciting campaigns that blend fitness and music. The hybrid work model allows for flexibility, making it an ideal environment for those looking to thrive in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Wakefield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pure Energy Music LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pure Energy Music LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Manager in Wakefield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pure Energy Music LTD:Your cover letter is your chance to shine! Tell us why you want to work at Pure Energy Music LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pure Energy Music LTD!
How to prepare for a job interview at Pure Energy Music LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
