Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage distributor relationships and coordinate orders, deliveries, and warranty support.
- Company: Join a dynamic team at Pure Electric, a leader in the electric mobility sector.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be the vital link between distributors and customers, making a real impact every day.
- Qualifications: Experience in B2B operations, strong communication skills, and a detail-oriented mindset.
- Other info: Gain exposure to global operations and develop your career in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
The B2D Executive is the day-to-day operational interface between Pure Electric and its distributor network — coordinating distributor orders, deliveries, onboarding, warranty support, spare parts availability, and issue resolution.
You will work closely with internal teams (Warranty & Repairs, Supply Chain, Logistics, Customer Experience) and external distributors to ensure distributors are supported, informed, and operationally enabled to deliver a consistent customer experience.
Key Responsibilities- Distributor Relationship Management
- Act as the primary operational point of contact for assigned distributors.
- Build strong, trusted relationships with distributor counterparts.
- Ensure distributors are aligned to Pure's ordering, delivery, warranty, RMA, and repair processes.
- Support regular distributor reviews and performance discussions with the Head of Warranty & Repair.
- Order Management & Delivery Coordination
- Manage distributor orders from placement through to delivery confirmation.
- Coordinate with Factory and Logistics Providers to ensure accurate order processing and timely dispatch.
- Track shipments, manage delivery updates, and proactively resolve delivery issues.
- Ensure accurate documentation for domestic and international shipments.
- Spares Supply, Warranty & RMA Coordination
- Coordinate spare parts supply to distributors and repair centres for warranty and paid repairs.
- Track spares availability and escalate shortages impacting repair turnaround times.
- Support the RMA process, ensuring parts and units are returned, tracked, and processed correctly.
- Help ensure spares usage aligns with warranty approvals and policy.
- Support onboarding of new distributors, ensuring operational readiness.
- Coordinate access to systems, documentation, training, and warranty processes.
- Ensure distributors understand spares ordering, RMA procedures, evidencing standards, and service expectations.
- Support distributors through warranty claims, repairs, and spares requests.
- Help manage distributor expectations around approvals, turnaround times, and deliveries.
- Warranty & RMA claim validation
- Own day-to-day distributor issues across aftersales and logistics.
- Identify recurring issues and elevate trends to the Head of Warranty & Repair.
- Systems, Data & Reporting
- Maintain accurate records across CRM, order management, spares, and warranty systems.
- Track distributor KPIs including order accuracy, delivery performance, spares lead times, RMA volumes, and issue resolution.
- Support reporting and data preparation for internal reviews.
- Experience in B2B/B2D operations, account coordination, supply chain support, or aftersales.
- Strong organisational skills and ability to manage multiple distributor accounts.
- Confident communicator with experience working with external partners.
- Comfortable coordinating across supply chain, warranty, and operational teams.
- Detail-driven with a structured, problem-solving mindset.
- Experience with spares, RMAs, or warranty operations.
- Exposure to international logistics or distributor models.
- Experience in consumer electronics, mobility, or technical products.
- Hybrid working with clear ownership and external exposure.
- Work closely with global distributors and senior operations leadership.
- Play a key role in keeping distributors operational and customers moving.
- Develop experience across logistics, warranty, spares, and partner management.
B2D Client Operations Executive in West Bromwich employer: Pure Electric
Contact Detail:
Pure Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2D Client Operations Executive in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to B2B/B2D operations. Attend events or webinars where you can meet potential employers and show off your enthusiasm for the role.
✨Tip Number 2
Prepare for interviews by researching the company and its distributors. Understand their processes and challenges so you can discuss how your skills can help improve their operations. We want to see you shine!
✨Tip Number 3
Practice your communication skills! As a B2D Client Operations Executive, you'll need to build strong relationships with distributors. Role-play common scenarios with friends to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace B2D Client Operations Executive in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the B2D Client Operations Executive role. Highlight your experience in B2B/B2D operations and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Be sure to mention your experience with distributor management and operational support.
Showcase Your Communication Skills: As a key point of contact for distributors, strong communication is essential. In your application, give examples of how you've successfully managed relationships and resolved issues in past roles. We love a confident communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Pure Electric
✨Know Your Distributors
Before the interview, research the distributors that the company works with. Understand their operations and challenges. This will help you demonstrate your knowledge of the role and show that you're proactive about building strong relationships.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples of how you've managed multiple accounts or projects in the past. Highlight your ability to stay organised and detail-oriented, as these skills are crucial for coordinating orders and deliveries effectively.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently. Since the role involves liaising with external partners, being a confident communicator will set you apart. Consider doing mock interviews to refine your communication style.
✨Prepare for Problem-Solving Scenarios
Think of potential issues that could arise in the B2D operations space, such as delivery delays or warranty claims. Be ready to discuss how you would approach resolving these problems, showcasing your structured, problem-solving mindset.