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For Companies At a Glance
- Tasks: Manage distributor orders, deliveries, and support for warranty and spare parts.
- Company: Join a dynamic team at Pure Electric, a leader in the electric mobility sector.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Gain exposure to global operations and develop your career in a fast-paced environment.
- Why this job: Be the vital link between distributors and customers, making a real impact.
- Qualifications: Experience in B2B operations, strong communication, and organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Role Summary
The B2D Executive is the day-to-day operational interface between Pure Electric and its distributor network — coordinating distributor orders, deliveries, onboarding, warranty support, spare parts availability, and issue resolution. You will work closely with internal teams (Warranty & Repairs, Supply Chain, Logistics, Customer Experience) and external distributors to ensure distributors are supported, informed, and operationally enabled to deliver a consistent customer experience.
Key Responsibilities
- Distributor Relationship Management
- Act as the primary operational point of contact for assigned distributors.
- Build strong, trusted relationships with distributor counterparts.
- Ensure distributors are aligned to Pure’s ordering, delivery, warranty, RMA, and repair processes.
- Support regular distributor reviews and performance discussions with the Head of Warranty & Repair.
- Order Management & Delivery Coordination
- Manage distributor orders from placement through to delivery confirmation.
- Coordinate with Factory and Logistics Providers to ensure accurate order processing and timely dispatch.
- Track shipments, manage delivery updates, and proactively resolve delivery issues.
- Ensure accurate documentation for domestic and international shipments.
- Spares Supply, Warranty & RMA Coordination
- Coordinate spare parts supply to distributors and repair centres for warranty and paid repairs.
- Track spares availability and escalate shortages impacting repair turnaround times.
- Support the RMA process, ensuring parts and units are returned, tracked, and processed correctly.
- Help ensure spares usage aligns with warranty approvals and policy.
- Support onboarding of new distributors, ensuring operational readiness.
- Coordinate access to systems, documentation, training, and warranty processes.
- Ensure distributors understand spares ordering, RMA procedures, evidencing standards, and service expectations.
- Support distributors through warranty claims, repairs, and spares requests.
- Help manage distributor expectations around approvals, turnaround times, and deliveries.
- Warranty & RMA claim validation
- Own day-to-day distributor issues across aftersales and logistics.
- Identify recurring issues and elevate trends to the Head of Warranty & Repair.
- Systems, Data & Reporting
- Maintain accurate records across CRM, order management, spares, and warranty systems.
- Track distributor KPIs including order accuracy, delivery performance, spares lead times, RMA volumes, and issue resolution.
- Support reporting and data preparation for internal reviews.
Skills & Experience
- Experience in B2B/B2D operations, account coordination, supply chain support, or aftersales.
- Strong organisational skills and ability to manage multiple distributor accounts.
- Confident communicator with experience working with external partners.
- Comfortable coordinating across supply chain, warranty, and operational teams.
- Detail-driven with a structured, problem-solving mindset.
- Experience with spares, RMAs, or warranty operations.
- Exposure to international logistics or distributor models.
- Experience in consumer electronics, mobility, or technical products.
Why Join Us
- Hybrid working with clear ownership and external exposure.
- Work closely with global distributors and senior operations leadership.
- Play a key role in keeping distributors operational and customers moving.
- Develop experience across logistics, warranty, spares, and partner management.
B2D Client Operations Executive in England employer: Pure Electric
Contact Detail:
Pure Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2D Client Operations Executive in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their distributor network and be ready to discuss how you can enhance their processes. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a B2D Client Operations Executive, you'll need to convey information clearly. Role-play with friends or use online resources to sharpen your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Pure Electric.
We think you need these skills to ace B2D Client Operations Executive in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the B2D Client Operations Executive role. Highlight your experience in B2B operations, account coordination, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Be sure to mention your experience with distributor relationships and operational support.
Showcase Your Communication Skills: As a key point of contact for distributors, strong communication is essential. In your application, give examples of how you've effectively communicated with external partners or managed relationships in previous roles. We love a confident communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Pure Electric
✨Know Your Distributors
Before the interview, research the distributors that Pure Electric works with. Understand their operations and challenges. This will help you demonstrate your knowledge of distributor relationship management and show that you're ready to build strong partnerships.
✨Master the Order Management Process
Familiarise yourself with the order management lifecycle, from placement to delivery confirmation. Be prepared to discuss how you would coordinate with logistics providers and handle any potential delivery issues. Showing that you can manage this process smoothly will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Think of examples where you've identified recurring issues in past roles and how you resolved them. Highlight your structured approach to problem-solving, especially in relation to warranty claims or RMA processes. This will illustrate your ability to own day-to-day distributor issues effectively.
✨Be Data-Driven
Prepare to talk about how you maintain accurate records and track KPIs. Discuss any experience you have with CRM systems or reporting tools. Emphasising your attention to detail and data management skills will show that you can support internal reviews and keep everything organised.