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- Tasks: Deliver exceptional customer service via chat, email, and phone while resolving queries.
- Company: Join Pure, a passionate team focused on a cleaner, healthier future with electric scooters.
- Benefits: Enjoy a bonus scheme, 25 days annual leave, employee discounts, and health support.
- Why this job: Make a real impact on customer experiences in a growing, dynamic environment.
- Qualifications: Strong communication skills, attention to detail, and ability to thrive in fast-paced settings.
- Other info: Flexible working arrangements and career progression opportunities await you!
The predicted salary is between 24000 - 36000 £ per year.
Overview
Customer Service Executive (6-month FTC) – Location: 2 days per week in our Bristol office.
About PURE: At Pure, we’re driven by a vision of a cleaner, healthier future. Our mission is to reduce society’s dependence on cars, cut air pollution, and ease urban congestion with our Electric Scooters. This role sits within our Customer Care team, focusing on delivering exceptional service across live chat, email, and phone.
This is a great opportunity to join a growing, passionate team where you’ll make a real impact on how customers experience our brand. Flexibility to support weekend overtime is a big plus.
Responsibilities
- Respond promptly and effectively to customer queries across chat, email, and phone.
- Deliver on email SLAs and maintain strong live chat availability.
- Handle call-backs with care, resolving customer issues directly.
- Keep every interaction professional, courteous, and engaging.
- Provide solutions with both customer satisfaction and business needs in mind.
- Respond to and report on customer reviews across multiple platforms.
- Join weekly team meetings and regular training sessions (brand, product, service).
- Manage repair-related customer requests, liaising with third-party repair centres.
- Track and monitor repairs to ensure timely resolutions and customer satisfaction.
Qualifications
- Experience thriving in fast-paced, professional team environments.
- Excellent written and verbal communication skills in English.
- Strong attention to detail and commitment to delivering excellence.
- Ability to manage shifting priorities and multitask effectively.
- Highly organised and efficient, with strong planning skills.
- Resilient under pressure, with a positive, customer-first approach.
- Flexibility to adapt to different tasks, schedules, and business needs.
- A collaborative, approachable personality that builds great team relationships.
- Curiosity to deepen product knowledge through ongoing training.
- Confidence with MS Office and enthusiasm to grow technical skills.
- Flexibility to work overtime on weekdays or weekends when needed.
- While not essential, additional language skills are a real advantage.
What we offer
- Bonus scheme and performance incentives
- 25 days annual leave (pro-rated) + bank holidays
- Employee discounts on products
- Health and wellbeing support
- Career progression opportunities
- Flexible working arrangements
Please apply by selecting the \”apply\” button on LinkedIn. Should you have any questions, please direct these to peopleteam@pureelectric.com.
Note: This role is only open to candidates with the right to work in the UK. Visa sponsorship is not available at this time.
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Customer Service Executive (6-month contract) employer: Pure Electric
Contact Detail:
Pure Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (6-month contract)
✨Tip Number 1
Get to know the company! Before your interview, dive into Pure's mission and values. Understanding their vision for a cleaner future will help you connect your answers to what they care about.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've adapted to changing priorities in past roles. Highlighting your ability to multitask and stay organised will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Executive (6-month contract)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service and our mission shine through. We want to see how you can contribute to a cleaner, healthier future with your skills!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. We love seeing how your background aligns with the role of Customer Service Executive, so don’t hold back!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so make sure your application is easy to read and showcases your communication skills effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Pure Electric
✨Know the Company Inside Out
Before your interview, take some time to research Pure and their mission. Understand their focus on electric scooters and how they aim to reduce air pollution. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Service Executive, communication is key. Prepare examples of how you've effectively handled customer queries in the past, whether through live chat, email, or phone. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've resolved customer issues successfully. Be ready to discuss how you approached these situations, what solutions you provided, and how you ensured customer satisfaction. This will highlight your ability to think on your feet and manage shifting priorities.
✨Emphasise Your Team Spirit
Pure values collaboration, so be prepared to talk about your experiences working in team environments. Share examples of how you've built relationships with colleagues and contributed to a positive team dynamic. This will show that you're not just a lone wolf but someone who thrives in a collaborative setting.
