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- Tasks: Assist customers via chat, email, and phone while providing exceptional service.
- Company: Join Pure Electric, a leader in the e-mobility industry.
- Benefits: Competitive salary, professional development, and potential for international travel.
- Why this job: Be part of a team making a real impact on cleaner air and less congestion.
- Qualifications: Strong communication skills and ability to thrive in dynamic environments.
- Other info: Enjoy a collaborative atmosphere with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: Bristol / Hybrid (2 days in the office)
Salary: Competitive, based on experience
Job Type: Full-time
About us:
Our passion is electric. Imagine a world less reliant on cars, with cleaner air and less congestion - we want to make that a reality. Our aim is to reduce society's reliance on cars, lower air pollution and congestion.
About the role:
As a Customer Service Advisor, you'll be an essential member of the Customer Care team at Pure, committed to assisting and advising customers with exceptional service.
Your responsibilities include engaging with customers via live chat, email, and phone channels, while consistently upholding the highest standards of courtesy and professionalism. Additionally, you'll play a vital role in meeting targets and Key Performance Indicators (KPIs), ensuring that our customer support services continuously strive for excellence and contribute to the overall success of the organisation.
What you will be doing:
- Ensure customer queries are answered promptly and effectively via chat, email and phone, maintaining email SLA and live chat availability.
- Call customers when a call-back is requested to resolve issues.
- Ensure all interactions with customers are conducted in a professional and courteous manner, while maintaining a fun and friendly tone of voice.
- Offer alternative solutions to customer issues where appropriate, with both the customer and business needs in mind.
- Respond to, report and answer service reviews across various platforms.
- Attend weekly team/departmental meetings to receive business updates and air any concerns.
- Attend regular training sessions, including brand and product training to enhance your knowledge.
- Ensuring that all repair-related tasks are handled promptly and professionally to meet customer expectations.
- Liaise with third-party repair centres to ensure timely resolution of customer repairs.
- Coordinate effectively with external repair partners to expedite the repair process for customers.
- Monitor and track repair progress closely to ensure timely completion and customer satisfaction.
What you will need:
- Proven track record in thriving within dynamic office environments, seamlessly integrating into professional teams.
- Exceptional proficiency in written and verbal communication in English.
- Meticulous attention to detail coupled with a commitment to achieving excellence in every task.
- Demonstrated capability in managing shifting priorities and adeptly handling multiple tasks.
- Highly organised and efficient, adept at planning, prioritising, and managing workloads.
- Ability to perform effectively under pressure while maintaining a positive, customer-centric approach.
- Flexibility in adapting to varying work duties and schedules to support team and business needs.
- Approachable demeanour, fostering strong relationships with team members and colleagues across departments.
- Eagerness to enhance knowledge of Pure Electric products through active participation in training sessions.
- Proficient in MS Office suite, with a keen interest in expanding technical skills.
- Desirable: Familiarity with Business-to-Business operations.
What we offer:
- A dynamic role within a growing company at the forefront of the e-mobility industry.
- A collaborative, fast-paced working environment with opportunities for professional development.
- Competitive salary and benefits package, with the opportunity for international travel.
Customer Service Advisor employer: Pure Electric
Contact Detail:
Pure Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Pure Electric and their mission. When you understand their passion for reducing reliance on cars, you can tailor your conversations to show how you align with their values.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers via chat, email, and phone, make sure you're comfortable expressing yourself clearly and professionally. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will help you demonstrate your ability to offer alternative solutions during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the team at Pure Electric. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: When you write your application, let your enthusiasm for the role and our mission shine through. We want to see that you're excited about making a difference in the e-mobility industry!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Customer Service Advisor.
Be Professional Yet Friendly: In your written communication, strike a balance between professionalism and a friendly tone. We value a fun approach, so don’t be afraid to let your personality come through while keeping it respectful.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pure Electric
✨Know the Company
Before your interview, take some time to research Pure Electric. Understand their mission to reduce reliance on cars and improve air quality. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Customer Scenarios
As a Customer Service Advisor, you'll be dealing with various customer queries. Prepare for the interview by practising responses to common customer service scenarios. Think about how you would handle difficult customers or resolve issues while maintaining a friendly tone.
✨Showcase Your Communication Skills
Since exceptional communication is key for this role, be ready to demonstrate your written and verbal skills during the interview. You might be asked to respond to a mock email or engage in a role-play scenario, so keep it professional yet approachable.
✨Highlight Your Organisational Skills
The job requires managing multiple tasks and priorities. Be prepared to discuss your organisational strategies and how you stay efficient under pressure. Share specific examples from your past experiences that showcase your ability to juggle responsibilities successfully.
