Graduate Engineer - Product Support in Bristol

Location: UK-based Hybrid, with occasional travel across the UK, Europe & China

Reports to: Head of Product Engineering

About Us

We’re a fast-growing, forward-thinking company leading the charge in micromobility. Our products help people move through cities more freely — and we’re passionate about engineering quality, repairability, and great customer experiences.

About the Role

This is a hands‑on engineering role at the intersection of Product Engineering, Operations and Customer Service. You’ll take the intent behind product designs and turn it into practical, real‑world repair processes, documentation and continuous improvement actions.

You’ll quickly become the technical owner of how products are serviced and repaired — making sure technicians, partners and customers have clear, accurate and efficient guidance that matches how our products are really built.

It’s the perfect role for a graduate who wants early responsibility, exposure across multiple teams, and the chance to influence product improvements from day one.

Key Responsibilities

Technical Documentation & CAD

• Create and maintain high-quality workshop manuals, repair guides and supporting documentation.
• Use CAD data to produce exploded diagrams, annotated views, callouts and clear repair sequences.
• Generate technical instructions using rendered imagery, simplified CAD views, and (where useful) short animations.
• Build accurate part‑to‑assembly maps for spare parts, including compatibility charts and lookup tools.

Spare Parts Definition & Control

• Define spare parts, assemblies and sub‑assemblies for every product we launch.
• Maintain 100% accuracy of spare parts listings throughout the product lifecycle.
• Ensure materials, naming conventions, version control and compatibility links stay up to date and error‑free.

Repairability & Continuous Improvement

• Spot inefficiencies, pain points and failure patterns in repair processes — then improve them.
• Feed design‑for‑repairability suggestions back into Engineering.
• Close the loop on issues raised by Customer Service, repair centres or dealers.
• Update documentation, imagery, descriptions and assemblies to eliminate repeat questions.

Cross‑Functional Collaboration

• Work directly with Engineering, Operations, Quality and Customer Service on technical and aftersales topics.
• Deliver aftersales documentation for New Product Introduction (NPI) ahead of launch.
• Feed field insights and failure patterns back into product development.
• Support Marketing with accurate product renders, CAD imagery and technical visuals when needed to explain product features clearly.

Skills & Experience

• Engineering degree (Mechanical, Mechatronic, Product Engineering or similar).
• Ability to read and interpret CAD (OnShape, SolidWorks, Creo, Fusion360 or equivalent).
• Strong communication skills — able to turn technical complexity into simple, usable instructions.
• Detail‑driven, with a passion for clarity and problem‑solving.
• Practical hands‑on aptitude (assembly, teardown, repair).
• Experience creating technical writing, repair guides or exploded views.
• Understanding of BOMs, revision control or configuration management.

Personal Fit

• Loves understanding how things work — and how to explain them clearly.
• Wants to influence real product improvement early in their career.
• Enjoys working across engineering, service, operations and suppliers.
• Is excited by the chance to grow into a broader Product Engineering role in the future.