At a Glance
- Tasks: Manage distributor orders, deliveries, and support for warranty and spare parts.
- Company: Join a dynamic team at Pure Electric, a leader in the electric mobility sector.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Gain exposure to global operations and develop your career in a fast-paced environment.
- Why this job: Be the vital link between distributors and customers, making a real impact.
- Qualifications: Experience in B2B operations, strong communication, and organisational skills required.
The predicted salary is between 29700 - 36300 £ per year.
Role Summary
The B2D Executive is the day-to-day operational interface between Pure Electric and its distributor network — coordinating distributor orders, deliveries, onboarding, warranty support, spare parts availability, and issue resolution.
You will work closely with internal teams (Warranty & Repairs, Supply Chain, Logistics, Customer Experience) and external distributors to ensure distributors are supported, informed, and operationally enabled to deliver a consistent customer experience.
Key Responsibilities
- Distributor Relationship Management
- Act as the primary operational point of contact for assigned distributors.
- Build strong, trusted relationships with distributor counterparts.
- Ensure distributors are aligned to Pure’s ordering, delivery, warranty, RMA, and repair processes.
- Support regular distributor reviews and performance discussions with the Head of Warranty & Repair.
- Order Management & Delivery Coordination
- Manage distributor orders from placement through to delivery confirmation.
- Coordinate with Factory and Logistics Providers to ensure accurate order processing and timely dispatch.
- Track shipments, manage delivery updates, and proactively resolve delivery issues.
- Ensure accurate documentation for domestic and international shipments.
- Spares Supply, Warranty & RMA Coordination
- Coordinate spare parts supply to distributors and repair centres for warranty and paid repairs.
- Track spares availability and escalate shortages impacting repair turnaround times.
- Support the
RMA process , ensuring parts and units are returned, tracked, and processed correctly.
- Help ensure spares usage aligns with warranty approvals and policy.
- Support onboarding of new distributors, ensuring operational readiness.
- Coordinate access to systems, documentation, training, and warranty processes.
- Ensure distributors understand spares ordering, RMA procedures, evidencing standards, and service expectations.
- Support distributors through warranty claims, repairs, and spares requests.
- Help manage distributor expectations around approvals, turnaround times, and deliveries.
- Warranty & RMA claim validation
- Own day-to-day distributor issues across aftersales and logistics.
- Identify recurring issues and elevate trends to the Head of Warranty & Repair.
- Systems, Data & Reporting
- Maintain accurate records across CRM, order management, spares, and warranty systems.
- Track distributor KPIs including order accuracy, delivery performance, spares lead times, RMA volumes, and issue resolution.
- Support reporting and data preparation for internal reviews.
Skills & Experience
- Experience in B2B/B2D operations, account coordination, supply chain support, or aftersales.
- Strong organisational skills and ability to manage multiple distributor accounts.
- Confident communicator with experience working with external partners.
- Comfortable coordinating across supply chain, warranty, and operational teams.
- Detail-driven with a structured, problem-solving mindset.
- Experience with spares, RMAs, or warranty operations.
- Exposure to international logistics or distributor models.
- Experience in consumer electronics, mobility, or technical products.
- Why Join Us
- Hybrid working with clear ownership and external exposure.
- Work closely with global distributors and senior operations leadership.
- Play a key role in keeping distributors operational and customers moving.
- Develop experience across logistics, warranty, spares, and partner management.
- #J-18808-Ljbffr
B2D Client Operations Executive employer: Pure Electric
At PURE, we pride ourselves on being a forward-thinking employer that champions innovation and sustainability in the micromobility sector. Our hybrid working model promotes a healthy work-life balance, complemented by 25 days of holiday and a culture that encourages personal and professional growth. Join us in Bristol to lead a dynamic supply chain team dedicated to making urban mobility more accessible and environmentally friendly, while enjoying the unique opportunity to shape the future of transport.
StudySmarter Expert Advice🤫
We think this is how you could land B2D Client Operations Executive
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Pure Electric and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Pure Electric!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Pure Electric keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace B2D Client Operations Executive
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Pure Electric:This is your chance to really connect with the team at Pure Electric. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Pure Electric
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Pure Electric.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Pure Electric that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Pure Electric. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
