Site Performance Engineer

Description

The Site Performance Engineer also acts as the local Subject Matter Expert for the CMMS and other systems used to manage maintenance.

Reporting to the Senior Planner, the Site Performance Engineer’s duties include supporting the Global Operations team, rolling out new initiatives, supplying reports and KPIs to the wider business, and providing cover and support for colleagues during periods of absence.

Responsibilities

Engineering Operations & Maintenance

• Lead and work closely with the Senior Planner, Team Leaders, and technicians to manage work priorities, develop work orders and define required parts, materials, trades, and skills for maintenance activities.
• Own and manage the flow of all site maintenance work orders by working with the DC Engineering team and vendors.
• Accountable for the development, administration, training, and use of the CMMS at local site level.
• Hold accountability for reporting on incidents and problem tickets; run weekly incident and wash up meetings and ensure actions are translated into controlled Work Orders.
• Govern project works and asset replacements, aligned with maintenance plans.
• Drive cross-site coordination with other global site-based Site Performance Engineers and provide support as directed by the Senior Planner.
• Hold end-to-end accountability for the lifecycle of maintenance work orders, coordinating with operations teams, vendors, and stakeholders to ensure effective execution.

Planning & Scheduling

• Be accountable for implementing and scheduling preventive maintenance activities to ensure 100% uptime and zero customer impact.
• Own and drive the development of maintenance schedules and resource levelling at a site level with the Senior Planner by utilising the CMMS system.
• Maintain ownership of the 52‑week Preventative Maintenance Plan (PPM), including coordination around customer change freezes and internal operational constraints.
• Oversee and maintain site CMMS asset files, equipment, and schedules.
• Lead the coordination of CMMS software updates with the Senior Planner to ensure changes are managed and implemented without impacting operations.
• Act as the local CMMS owner and Subject Matter Expert (SME) for the CMMS and other maintenance planning systems.
• Take ownership of planning and scheduling manpower and parts required to perform maintenance activities.
• Champion the development of CMMS and BMS systems across PDCG sites to optimise maintenance performance.
• Own the recommendation and implementation of improvements to preventative maintenance programmes based on site experience, data analysis, and lessons learned.
• Drive the capture of post-maintenance, including vendor reports and post-change learnings, feeding back into the Global Maintenance Standards (GMS)
• Be accountable for implementing approved exceptions to the maintenance listed in the GMS and managing the Maintenance Requirement Cards (MCI) at site level.
• Hold accountability for asset lifecycle planning, including obsolescence management, asset replacement planning, and maintenance strategy optimisation.

Compliance

• Be accountable for statutory maintenance scheduling, monitoring, and reporting to ensure full regulatory and contractual compliance.
• Govern OP, RAMS and maintenance controls to ensure safe, compliant execution of works.
• Enforce formal change control and MCI requirements for all design, asset, software, and firmware changes.
• Responsible for managing and reporting on all change management requests on a local level, including raising change requests for Planned Preventative Maintenance (PPM)
• Maintain audit readiness for both internal and external audits.
• Lead the review of planning failures and produce incident reports and corrective action plans as required.

Procedures & KPI

• Enforce compliance with process workflows by collaborating with the Engineering Operations managers and other key stakeholders to ensure they are followed by the local site team
• Be accountable for delivering agreed internal and external performance targets by working with the Global Technical Operations team and local engineering teams.
• Lead the development and review of reports and KPIs, ensuring alignment across all data centres.
• Own the delivery of weekly and monthly reports and KPIs to relevant departments, ensuring full compliance with agreed targets.
• Drive data-led decision-making using asset, maintenance, and reliability analytics, feeding back to the Global Technical Operations team (GTO).
• Hold accountability for monitoring and reporting on vendor performance related to maintenance against a set standard of KPIs and implement corrective actions if it impacts site reliability.

Qualifications

Skills

Communication: Ability to communicate effectively with diverse stakeholder groups, both verbally and in writing. (R)

Collaboration: Demonstrate success in using teamwork to deliver outcomes and contribute to wider team empowerment. (R)

Innovation: Ability to identify opportunities to improve processes within your area of influence. (R )

Continuous Improvement: Commitment to developing your own and others’ skills and applying learnings to business value. (R)

Leadership: Lead by example, demonstrate ownership, and bring others along through positive influence (R)

Knowledge and Skills

• Experienced in maintenance planning within a critical environment.
• Strong CMMS knowledge and experience (essential).
• Excellent analytical and reporting skills
• Eye for detail on planning work packages.
• Able to solve issues and report back independently to the engineering team.
• Experienced in complex multi stake holder planning to ensure critical path delivery.
• Flexible adaptable and willing to challenge poor performance
• Personable with excellent verbal and written communication skills
• Competent in analysing maintenance, asset, and reliability data to support data‑driven decision making.
• Good understanding of stakeholder management
• Ability to work under pressure and keep calm in a crisis
• Understanding of change management processes.
• Proficient in Microsoft Office, especially Excel and PowerPoint, for reporting, scheduling, and performance tracking.

Qualifications and Experience

• Minimum 3 years’ experience of CMMS systems.
• proven experience in planning and scheduling in a facilities management or similar environment
• experience working both independently and within a team
• Demonstrated logical and methodical approach to problem solving.
• Work well under pressure and to deadlines and targets
• Ability to work effectively under pressure to meet tight deadlines and targets.

Ability to meet and exceed targets and customers’ expectations