Ashes Delivery Specialist (York)

Job Title : Ashes Delivery Specialist

Salary: £29,967.94 per annum

Location: York

Hours: 40 hours per week (includes some overnight stays as required)

Due to continued growth, we’re proud to be recruiting an Ashes Delivery Specialist in York to join Pure Cremation – the UK’s leading provider of direct cremation and funeral planning services.

This is a unique and rewarding role for someone who cares deeply about people, understands the importance of compassion and dignity, and wants to represent a trusted brand at some of the most sensitive moments in people’s lives.

As an Ashes Delivery Specialist, you’ll play a vital role in ensuring cremated remains are returned to families with empathy, professionalism, and respect, helping to create a positive and lasting impression of Pure Cremation.

About The Pure Group

The Pure Group is a fast-growing, entrepreneurial organisation specialising in end-of-life and later-life planning, including funeral plans, insurance products and cremation services.

We are direct-to-consumer and regulated by the FCA. We’re proud to be the market leader, with exceptional brand recognition and more 5-star Trustpilot reviews than any of our competitors.

At Pure, our values guide everything we do:

• Care Deeply – about our customers and each other
• Take Accountability – for every action we take
• Never Settle – for second best

The Role

The Ashes Delivery Specialist is dedicated to returning cremated remains and personal items to clients in a deeply respectful, empathetic, and timely manner. Serving as a key customer champion and Brand Ambassador, this role combines compassionate care with meticulous CRM management, digital tracking, and safe vehicle operations.

Key Responsibilities

1. Dedicated Handover and Client Care

• Contact applicants by telephone to make suitable arrangements for the return of ashes and personal jewellery as instructed.
• Schedule and keep agreed delivery appointments, maintaining regular communication regarding estimated arrival times throughout the day.
• Return cremated remains in an empathetic, dignified manner, tailoring your support and care to the situational needs of the recipient.
• Obtain customer signatures upon the safe return of ashes and collect recipient feedback to support continuous service improvement.
• Act as a dedicated Customer Champion and Brand Ambassador, delivering exemplary customer service to all clients, including vulnerable individuals.

2. CRM Management and Digital Body Tracking

• Utilise the Body Tracking Application with 100% compliance, scanning QR codes to log progress at every stage of the journey.
• Maintain expertise in the company CRM system to log appointment details, track progress and manage the return workflow accurately.
• Ensure all customer records, signatures, and legal documentation are completed in a methodical, compliant manner.

3. Procedural Compliance and Safety

• Execute all tasks in full alignment with company procedures, regulatory rules, and data protection policies.
• Perform duties safely within personal capability, strictly adhering to established manual handling techniques in physically demanding scenarios.

4. Fleet Care and Driving Operations

• Ensure allocated vehicles are roadworthy, clean, presentable and fully equipped before commencing any journey.
• Log and report vehicle defects or routine maintenance requirements promptly to line management.
• Drive within the law and company expectations, maintaining a courteous driving style that reflects positively on the company.

Candidate Profile

Experience and Qualifications

• Procedural Compliance: Experience working strictly in accordance with detailed operational processes and customer service guidelines.
• Driving Licence: Full UK driving licence with a commitment to safe, courteous driving.
• Travel Flexibility: Willingness and capability to complete overnight stays as dictated by delivery schedules.
• Physical Capability: Capability to perform in a physically demanding role while adhering to manual handling standard

Key Skills and Attributes

• Communication and Empathy: Outstanding listening and interpersonal skills, with the emotional resilience needed to support vulnerable clients.
• IT Proficiency: Ability to become an expert in mobile body tracking applications and CRM database management.
• Autonomy and Reliability: Proven ability to manage time effectively, solve problems independently, and work with minimal supervision.
• Professional Appearance: Smart, well-presented presentation in uniform at all times.

Our Benefits

• 30 days’ holiday, plus bank holidays – giving you more time to switch off and recharge
• Bupa Health Cash Plan to help with everyday healthcare costs
• Discounted gym membership and a Cycle to Work Scheme to support your health and wellbeing
• A comprehensive induction and access to our Learning and Development Academy to help you grow
• Enhanced family-friendly benefits to support you through life’s important moments
• 24/7 confidential support through our Employee Assistance Programme
  Life Assurance for added peace of mind
• A Company Pension, with a SMART Pension option

We are entering an exciting phase of growth and investment. Backed by experienced private equity partners and underpinned by a strong financial position, we are continuing to expand our services, invest in innovation, and attract exceptional people who share our ambition.

Join us and you'll become part of a purpose-driven organisation that is transforming our sector while never losing sight of what matters most - supporting families with care, dignity and respect.

Please note that, depending on the requirements of the role, we may need to carry out appropriate pre-employment vetting through the Disclosure and Barring Service (DBS) or Disclosure Scotland, and/or Financial Conduct Authority (FCA) checks where relevant.

All gaps in your employment history must be disclosed as part of the recruitment process.

We reserve the right to close this vacancy early if we receive a high volume of suitable applications.

Equal Opportunities

The Pure Group strives to be an equal opportunity employer. We welcome applications from all backgrounds — regardless of age, gender, ethnicity, sexual orientation, disability, religion or belief.

We celebrate difference because we believe it enriches our work and strengthens the way we support one another. If you need any additional support or adjustments during the recruitment process, please let us know.

If you require any reasonable adjustments throughout the recruitment process, please contact us on 07469 400065 or email us at hr.recruitment@purecremation.co.uk