At a Glance
- Tasks: Engage with customers through outbound calls, explaining funeral plans and guiding them through the process.
- Company: Join The Pure Group, the UK's leading provider of funeral plans, in a supportive sales team.
- Benefits: Enjoy 30 days holiday, health cash plan, life assurance, and flexible working hours.
- Other info: Collaborative culture with opportunities for personal growth and development.
- Why this job: Make a real difference by helping families during sensitive times while earning attractive commissions.
- Qualifications: Experience in B2C sales, strong communication skills, and a customer-first mindset.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
As a Funeral Plan Sales Specialist, you will:
- Proactively engage (via outbound calls and occasional emails) with prospects who have requested information about Pure Cremation\'s funeral plans.
- Clearly explain our service offering, pricing structure, and value‑added benefits, ensuring every customer understands our straightforward approach.
- Maintain accurate records in our CRM and payment systems, guaranteeing total compliance with FCA regulations at all times.
- Identify vulnerable customers sensitively, signposting them to specialist support and always acting to deliver fair outcomes.
- Hit (and exceed!) your SLA/KPI and sales targets while maintaining an outstanding Quality Assurance score.
- Support the team by following up on website, postal, and phone enquiries, and assisting with ad‑hoc tasks to keep our outbound function running smoothly.
Key Responsibilities
- Outbound Dialling and Follow‑Up: Contact prospective customers to explain Pure Cremation\'s funeral plans, answer questions, and guide them through the next steps.
- Respond to inbound website, postal, and phone enquiries within agreed SLAs, ensuring no lead is missed.
- Accurate Record‑Keeping: Log every call, email, and customer update in our CRM with precision; update payment and internal systems in real time, ensuring data integrity and compliance.
- FCA Compliance and Vulnerability Screening: Adhere strictly to FCA regulatory requirements and Pure Cremation’s internal procedures, always treating customers fairly; recognise signs of vulnerability (age, bereavement, cognitive challenges), record appropriately, and refer to specialist support teams as needed.
- Target Achievement and Quality Assurance: Meet or exceed daily, weekly, and monthly sales targets, call volumes, and quality metrics; embrace QA feedback, incorporate coaching, and continually refine your approach.
- Team Collaboration and Flexibility: Assist colleagues during peaks in call volume or when ad‑hoc tasks arise; adapt to changes—new scripts, updated processes, seasonal campaigns—while maintaining momentum.
Qualifications & Skills
- Proven experience in a business‑to‑customer sales environment, with a track record of hitting or exceeding targets.
- Exceptional communication: A warm, clear telephone manner that puts customers at ease, combined with strong written skills for emails and CRM updates.
- Tech proficiency: Comfortable using Microsoft Office, CRM platforms, and proprietary systems—updating customer data accurately in real time.
- Attention to detail: Meticulous about ensuring every customer record is complete, accurate, and compliant.
- Adaptability and resilience: Ability to handle rota changes, tight deadlines, and evolving processes—always bouncing back when a call doesn’t convert.
- Customer‑first mindset: Driven by asking “What’s best for the customer?” on every call, ensuring a positive and professional experience.
- Empathetic and resilient: Capable of handling sensitive conversations (e.g., bereavement) with compassion and professionalism.
- Self‑motivated and disciplined: Accountable for your own pipeline, driven to exceed targets, and willing to go the extra mile.
- Solution‑oriented: Quick to spot process bottlenecks, make suggestions for improvement, and think creatively when customers have unusual requirements.
- Team‑focused: Celebrate team wins, share best practices, and step in when a colleague needs support.
Training & Support
FCA‑compliant training: Comprehensive training on FCA regulations, vulnerable customer handling, and ethical sales practices.
Dedicated support: A supportive Outbound Call Team Manager and Quality Assurance team to provide ongoing coaching and feedback.
Work Schedule and Culture
Flexible rota and work‑life balance: Predictable weekly schedule, plus one weekend shift per rotation with a compensatory day off.
Competitive basic salary and highly attractive performance‑based commission.
Benefits
- Generous 30 days holiday plus bank holidays
- Bupa Health Cash Plan
- Life Assurance
- Company Pension, or option for SMART Pension
- Family‑friendly occupational benefits
- Employee Assistance Programme, including 24/7 access
- Comprehensive induction
- Learning & Development Academy
- Discounted gym membership
- Cycle‑to‑work scheme
Sales Specialist - Funeral Plans (Outbound) employer: Pure Cremation
The Pure Group is an exceptional employer, offering a dynamic and supportive work environment in Knutsford for Sales Specialists in Funeral Plans. With a strong focus on employee growth, competitive salaries, and a collaborative culture, team members enjoy generous benefits including 30 days of holiday, health plans, and ongoing training to excel in their roles. Join us to be part of a meaningful mission that transforms the funeral planning experience while achieving your personal and professional goals.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Specialist - Funeral Plans (Outbound)
✨Tip Number 1
Get to know the company inside out! Research Pure Group's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Role-play with a friend or in front of a mirror. Make sure you can clearly explain funeral plans and how they benefit customers. Confidence is key when you're on those outbound calls!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Pure Group family.
We think you need these skills to ace Sales Specialist - Funeral Plans (Outbound)
Some tips for your application 🫡
Show Your Sales Skills:When writing your application, make sure to highlight your telesales experience and any targets you've smashed in the past. We want to see how you can bring that winning attitude to our team!
Be Clear and Concise:Use a warm and clear tone in your written communication. Remember, exceptional communication is key for us, so keep it friendly and professional while getting straight to the point.
Tailor Your Application:Make sure to tailor your application to reflect our values and mission. Show us how your customer-first mindset aligns with what we do at Pure Group, especially when it comes to handling sensitive conversations.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Pure Cremation
✨Know Your Product Inside Out
Before the interview, make sure you understand the funeral plans offered by The Pure Group. Familiarise yourself with their features, benefits, and how they stand out in the market. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Telesales Skills
Prepare to discuss your previous telesales experience and how you've successfully met or exceeded targets. Use specific examples to illustrate your achievements and demonstrate your ability to handle outbound calls effectively, as this is crucial for the Sales Specialist position.
✨Emphasise Empathy and Customer Care
Given the sensitive nature of funeral planning, it's essential to convey your empathetic approach during the interview. Share experiences where you've handled vulnerable customers with care and compassion, highlighting your customer-first mindset.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate real-life sales calls. Practice articulating your pitch clearly and responding to potential customer objections. This will not only showcase your communication skills but also your adaptability in handling various situations.
