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- Tasks: Plan and oversee ambulance services and ashes return logistics across England and Wales.
- Company: Join the Pure Group, a respected leader in operational planning.
- Benefits: Enjoy 30 days holiday, health cash plan, and family-friendly perks.
- Why this job: Make a meaningful impact while supporting families during difficult times.
- Qualifications: Detail-oriented with strong communication skills and knowledge of national geography.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 33100 - 33100 £ per year.
Location: Knutsford
Hours: 40 per week
Salary: £33,100.44
We are the Pure Group, and for those who are analytically minded this is the moment to join our well-respected Operational Planning team - who are truly valued, and integral to supporting us to maintain our quality of care, our reputation and our customer service.
What does our successful Operational Planner look like?
- Highly motivated and detail-oriented
- High attention to detail and accuracy
- Excellent listening, verbal and written communication skills
- Good knowledge of national geography
- Positive team player, empathetic and supportive towards others
- Able to work autonomously
- Passionate about ensuring high standards
The Role
The Operational Planner is responsible for overseeing & planning our Private Ambulance Crew and Ashes Return Specialist resource to ensure that we fulfil both bringing our clients into care and returning their loved ones ashes, and other logistical duties to meet our service levels.
Responsibilities
- Liaising with families, care homes and mortuaries to arrange 'reactive' transfer of care of our families loved ones.
- Liaising with families to arrange the return of their loved ones ashes.
- Managing our planned transfer of care and return of ashes across England and Wales.
- Producing routes, tasks and documentation for our Private Ambulance Crew and Ashes Return Specialists.
- Ensuring that each planned route is optimised for efficiency and service.
- Acting as a first point of contact for the Private Ambulance Crew and Ashes Return Specialists.
- Keeping accurate customer records in our Customer Relationship Management (CRM) system of all planned activities.
- Working with our external Funeral Director network to ensure we are maximising operational efficiency.
- Communicating with 3rd party organisations such as hospital mortuaries, hospices & local funeral directors to build strong, positive relationships.
- Being able to articulate the legal requirements at the point of death and the Company's procedures and processes which would be applicable.
- Ensuring that all key areas are allocated resources in a time efficient manner.
- Ensuring that all journeys are resourced, and route optimised to drive efficiency.
- Liaising with other departments to help speed up transfer of care issues.
- Producing any necessary documentation for transfer of care.
- Adhering to the current company policy regarding data protection.
- Acting as a Champion for Health and Safety across the teams so that all activities are conducted with Safety and People Welfare as a prime consideration.
- Participating in the on-call rota.
Benefits
- Generous 30 days holiday plus bank holidays
- Bupa Health Cash Plan
- Life Assurance
- Company Pension, or option for SMART Pension
- Family friendly occupational benefits
- Employee Assistance Programme, including access 24/7
- Comprehensive Induction
- Learning and Development Academy
- Discounted Gym membership
- Cycle to work scheme
- Friendly and supportive, modern working environments, with free on-site parking!
Equal Opportunities
The Pure Group strives to be an equal opportunity employer, and actively encourages applications from all backgrounds no matter your age, gender, gender identity, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and believe it enriches our work, drives innovation, and fosters a supportive and caring environment. We encourage you to let us know if you would like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement. All gaps in your CV must be disclosed.
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Operational Planner - Ambulances & Ashes employer: Pure Cremation
Contact Detail:
Pure Cremation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Planner - Ambulances & Ashes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out as a candidate who truly cares about the position.
✨Tip Number 3
Practice your communication skills! Whether it’s verbal or written, being able to articulate your thoughts clearly is key. Consider mock interviews with friends or using online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Operational Planner - Ambulances & Ashes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operational Planner role. Highlight your attention to detail, communication skills, and any relevant experience in logistics or planning. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our values at Pure Group. Keep it concise but impactful!
Showcase Your Knowledge of Geography: Since the role involves managing transfers across England and Wales, mention any relevant geographical knowledge or experience. This will show us that you understand the logistical challenges we face.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pure Cremation
✨Know Your Geography
As an Operational Planner, having a good knowledge of national geography is crucial. Brush up on your understanding of routes across England and Wales, as well as key locations like care homes and mortuaries. This will not only impress your interviewers but also show that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
You'll be liaising with families and various organisations, so it's essential to demonstrate your excellent verbal and written communication skills. Prepare examples of how you've effectively communicated in past roles, especially in sensitive situations, to highlight your empathy and professionalism.
✨Highlight Your Attention to Detail
In this role, accuracy is key. Be prepared to discuss specific instances where your attention to detail made a difference in your work. Whether it’s managing customer records or optimising routes, showing that you can maintain high standards will set you apart from other candidates.
✨Emphasise Teamwork and Autonomy
The job requires both being a supportive team player and working independently. Share experiences where you’ve successfully collaborated with others while also taking initiative on your own. This balance is vital for the dynamic environment you'll be working in.