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For Companies At a Glance
- Tasks: Support families through the cremation process with empathy and professionalism.
- Company: Join a fast-growing, innovative company in the funeral services sector.
- Benefits: Enjoy 30 days holiday, health cash plan, and a supportive work environment.
- Why this job: Make a meaningful impact while helping families during difficult times.
- Qualifications: Strong communication skills and a compassionate approach to customer care.
- Other info: Be part of a diverse team that values inclusion and personal growth.
The predicted salary is between 30000 - 36000 £ per year.
Customer Care Advisor
Salary: £32,136.35 per year
Hours: Full-time (40 hours) working to rota Monday to Friday including potential Bank Holiday and weekend cover.
Overview
Pure Cremation Ltd is a specialist Company providing Direct Cremation funeral services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our busy arranging team; arranging funerals by telephone and e-mail. The Pure Group was formed with the primary focus to disrupt the market, and has successfully grown into a very successful collective of companies, specialising in end of life and later life planning including funeral plans, insurance products and Cremation services. We are fast moving, high growth, entrepreneurial, direct to consumer, and regulated by the FCA. Our locations include Hampshire, Midlands and Scotland, with a continued expansion programme. We are the market leader, and our brand awareness is phenomenal, being the best known brand in a growing sector. We have more 5
Responsibilities
- Answering the phone on first instruction calls.
- Complete autonomy for helping a select number of families through the journey of cremation.
- Articulate the legal requirements at the point of death and the Company\’s procedures and processes which would be applicable.
- Understand and communicate succinctly our product offering and qualify out potential customers who would not be satisfied with the service we offer.
- Manage your own customer line and respond to questions and concerns in a timely manner.
- Keep commitments and promises to our customers.
- Record all information within the CRM system accurately and compliantly.
- Ensure that all legal compliance and verifications are gained and adhered to.
- Liaise with external professionals and gain such certification as may be necessary (e.g., Doctors, Coroners and Mortuaries).
- Liaise with the Medical Examiner / Medical Referee to obtain correct authorisation.
- Booking cremations and ensuring the relevant paperwork is delivered as required.
- Filing all documentation in accordance with the Company\’s policy and procedures.
- Escalate any known or potential variance to best practice for advice and guidance before proceeding.
- Handle and manage own Expressions of Dissatisfaction (EODs) and complaints, escalating to your team leader and bringing them to a swift resolution.
- Adhere to the current company policy regarding data protection.
- Act as a Champion for Health and Safety across the teams so that all activities are conducted with Safety and People Welfare as a prime consideration.
- Participating in the on-call evening rota.
Benefits
- Generous 30 days holiday plus bank holidays
- Bupa Health Cash Plan
- Life Assurance
- Company Pension, or option for SMART Pension
- Family friendly occupational benefits
- Employee Assistance Programme, including access 24/7
- Comprehensive Induction
- Learning and Development Academy
- Discounted Gym membership
- Cycle to work scheme
Equal Opportunities
The Pure Group strives to be an equal opportunity employer, and actively encourages applications from all backgrounds no matter your age, gender, gender identity, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and believe it enriches our work, drives innovation, and fosters a supportive and caring environment. We encourage you to let us know if you would like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement. All gaps in your CV must be disclosed.
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
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Customer Care Advisor employer: Pure Cremation
Contact Detail:
Pure Cremation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know the company inside out! Research Pure Cremation Ltd and understand their values, services, and what makes them stand out in the market. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls and helping families through a sensitive time, it’s crucial to sound confident and compassionate. Role-play with a friend or family member to get comfortable with the types of questions you might face.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've handled difficult situations in the past. Think of examples where you turned a complaint into a positive experience, as this is key for a Customer Care Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your Application: Make sure to customise your application to fit the Customer Care Advisor role. Highlight your relevant experience and skills that align with our values and the responsibilities mentioned in the job description.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using straightforward language and keeping your points concise. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pure Cremation
✨Know the Company Inside Out
Before your interview, take some time to research Pure Cremation Ltd. Understand their services, values, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
As a Customer Care Advisor, you'll likely face scenario-based questions. Think about how you would handle difficult situations, such as managing complaints or dealing with sensitive topics. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to communicate clearly and empathetically. Use examples from your past experiences where you successfully managed customer interactions, especially in challenging situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into the company culture.