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- Tasks: Deliver ashes with compassion and professionalism, ensuring families feel supported.
- Company: Join Pure Cremation, the UK's leading direct cremation provider.
- Benefits: Enjoy 30 days holiday, health cash plan, and gym discounts.
- Why this job: Make a meaningful impact during sensitive moments in people's lives.
- Qualifications: Empathy, strong communication skills, and a full UK driving licence required.
- Other info: Full training provided; no previous experience necessary.
The predicted salary is between 29095 - 29095 £ per year.
Location: Knutsford
Hours: 40 hours per week (plus 1 hour unpaid lunch break)
Salary: £29,095.09
Contract: Permanent, full-time
Due to continued growth, we’re proud to be recruiting an Ashes Delivery Specialist to join Pure Cremation – the UK's leading provider of direct cremation and funeral planning services. This is a unique and rewarding role for someone who cares deeply about people, understands the importance of compassion and dignity, and wants to represent a trusted brand at some of the most sensitive moments in people’s lives. As an Ashes Delivery Specialist, you’ll play a vital role in ensuring cremated remains are returned to families with empathy, professionalism, and respect, helping to create a positive and lasting impression of Pure Cremation.
The Pure Group is a fast‑growing, entrepreneurial organisation specialising in end‑of‑life and later‑life planning, including funeral plans, insurance products and cremation services. We are direct‑to‑consumer and regulated by the FCA. We’re proud to be the market leader, with exceptional brand recognition and more 5‑star Trustpilot reviews than any of our competitors. At Pure, our values guide everything we do:
- Care Deeply – about our customers and each other
- Take Accountability – for every action we take
- Never Settle – for second best
The Ashes Delivery Specialist is essential to ensuring cremated remains are returned to families in a respectful, dignified and compassionate way, in line with agreed service standards. You will act as a brand ambassador for Pure Cremation, delivering outstanding customer service and representing the company with professionalism, empathy and integrity at all times.
Key Responsibilities
- Arrange and deliver ashes and jewellery to families in a respectful and empathetic manner.
- Maintain regular communication with recipients, keeping them informed of arrival times and commitments.
- Keep accurate records using QR codes, CRM systems and the Body Tracking Application.
- Provide feedback to management to support continuous service improvement.
- Ensure compliance with company procedures, data protection and health & safety requirements.
- Maintain your vehicle and equipment to the highest standards.
- Represent Pure Cremation positively when interacting with families, colleagues and external stakeholders.
About You
We’re looking for someone who combines professionalism with genuine empathy and emotional intelligence. You will ideally have:
- A caring, patient and resilient nature
- Excellent communication and interpersonal skills
- Strong organisation and attention to detail
- The ability to work independently and as part of a team
- A flexible, positive and customer‑focused approach
- A full UK driving licence
- The ability to work in a role that can be emotionally and physically demanding
Previous experience is not essential – full training will be provided.
What We Offer
- 30 days holiday (plus bank holidays)
- Company pension
- Health cash plan
- Cycle to work scheme
- Gym discount
- A supportive, inclusive and values‑driven culture
- Opportunities to grow and progress within a rapidly expanding organisation
- Comprehensive training and development
Recruitment Process
We will review applications as they are received and may close the advert early if we receive a high volume of suitable candidates. We encourage you to apply early to avoid disappointment. Please note: We may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement. All gaps in employment must be disclosed.
Equal Opportunities
The Pure Group is an equal opportunity employer. We actively encourage applications from all backgrounds and are committed to creating an inclusive and supportive workplace. If you require any adjustments at any stage of the recruitment process, please let us know – we’re here to help.
Contact Details
Pure Cremation
Tel:
Contact: Robert Bateman
Email:
Ashes Delivery Specialist - Knutsford employer: Pure Cremation
Contact Detail:
Pure Cremation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ashes Delivery Specialist - Knutsford
✨Tip Number 1
Get to know the company! Research Pure Cremation and understand their values. When you show that you care deeply about their mission, it’ll shine through in your conversations.
✨Tip Number 2
Practice your empathy skills! Since this role is all about compassion, think of scenarios where you can demonstrate your understanding and support for families during tough times.
✨Tip Number 3
Be ready to chat! Prepare some thoughtful questions about the role and the company culture. This shows you’re genuinely interested and helps you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Ashes Delivery Specialist - Knutsford
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about this role.
Show Your Empathy: As an Ashes Delivery Specialist, empathy is key. Make sure to highlight any experiences where you've demonstrated compassion and understanding, whether in previous jobs or personal situations. It’s all about connecting with people!
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Customising your application shows us that you’re genuinely interested in joining our team at Pure Cremation.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Pure Cremation
✨Understand the Role
Before your interview, take some time to really understand what being an Ashes Delivery Specialist involves. Familiarise yourself with the key responsibilities and think about how your skills align with the role. This will help you answer questions more confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
Since this role requires a lot of compassion and emotional intelligence, be prepared to share examples from your past experiences where you've demonstrated these qualities. Whether it's in a professional or personal context, showing that you can handle sensitive situations with care will resonate well with the interviewers.
✨Ask Thoughtful Questions
Interviews are a two-way street, so come prepared with questions that show your interest in the company and its values. Ask about their approach to customer service or how they support their staff in emotionally demanding roles. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Professional Yet Approachable
While professionalism is key, don’t forget to let your personality shine through. The interviewers are looking for someone who can represent Pure Cremation positively, so balance your professionalism with a warm and approachable demeanour. This will help them see you as a great fit for their team.
