At a Glance
- Tasks: Engage with customers through calls, explaining our services and ensuring a positive experience.
- Company: Join Pure Group, a leading provider in the UK’s funeral planning sector.
- Benefits: Competitive salary, performance-based commission, generous holiday, and health benefits.
- Other info: Supportive team culture with ongoing training and excellent career growth opportunities.
- Why this job: Make a real difference by helping families during sensitive times while growing your sales career.
- Qualifications: Experience in outbound sales, strong communication skills, and a customer-first mindset.
The predicted salary is between 29392 - 29392 £ per year.
Location: Eagle House, Joule Road, Andover
Salary: £29,391.64 per annum plus highly attractive performance-based commission
Hours: 37.5 hours per week, 5-day week, plus one weekend day (rotating)
Ready for your next career move in sales? If you’re an experienced sales professional looking to join an established market leader, develop your career and be rewarded for your performance, this could be your next move. The Pure Group is a financially secure, established and successful business, and a leading provider in the UK’s direct cremation and funeral planning sector. With a strong market position and a clear strategy for continued growth, we’re looking for talented sales professionals to join our high-performing team in Andover.
At Pure, our purpose is simple: to make end-of-life planning more straightforward, transparent and affordable, while providing families with dignity, compassion and peace of mind. Our values are at the heart of everything we do. We put customers first, act with integrity, treat people with compassion and always aim to do the right thing. We’re looking for experienced sales professionals who are motivated, resilient, empathetic and genuinely customer focussed. You will share our values and want to succeed in an environment where people, quality performance, outstanding customer service, and purpose - go hand in hand.
At Pure, great sales isn’t about pressure — it’s about listening, building trust, understanding what matters to each customer and helping them make an informed decision that’s right for them. If you are looking to join a well-established Group, in a strong market position, with a clear vision for continued growth, and want to take your sales career to the next level, then we would love to hear from you.
The Role
- Proactively engage (via outbound calls and occasional emails) with prospects who have requested information about Pure Cremation’s direct cremation service.
- Clearly explain our service offering, pricing structure, and value-added benefits, ensuring every customer understands our straightforward approach.
- Maintain accurate records in our CRM and payment systems, guaranteeing total compliance with FCA regulations at all times.
- Identify vulnerable customers sensitively, signposting them to specialist support and always acting to deliver fair outcomes.
- Hit (and exceed!) your SLA/KPI and sales targets while maintaining an outstanding Quality Assurance score.
- Support the team by following up on website, postal, and phone enquiries, and assisting with ad-hoc tasks to keep our outbound function running smoothly.
What You’ll Bring
- Telesales Expertise: Proven experience in a business to customer sales in an outbound call-centre or sales environment, with a track record of hitting or exceeding targets.
- Exceptional Communication: A warm, clear telephone manner that puts customers at ease, combined with strong written skills for emails and CRM updates.
- Tech Proficiency: Comfortable using Microsoft Office, CRM platforms, and proprietary systems—updating customer data accurately in real time.
- Attention to Detail: Meticulous about ensuring that every customer record is complete, accurate, and compliant.
- Adaptability and Resilience: Able to handle rota changes, tight deadlines, and evolving processes—always bouncing back when a call doesn’t convert.
- Customer-First Mindset: Driven by asking What’s best for the customer? on every call, ensuring a positive and professional experience.
What We Offer
- Competitive Basic Salary and Highly Attractive Performance Based Commission: Your performance is rewarded—high achievers consistently exceed targets and unlock significant earnings.
- FCA-Compliant Training: Comprehensive training on FCA regulations, vulnerable customer handling, and ethical sales practices, so you can be confident of doing the right thing every time.
- Dedicated Support: A supportive Outbound Call Team Manager and Quality Assurance team to provide ongoing coaching and feedback.
- Flexible Rota and Work–Life Balance: Predictable weekly schedule, plus one weekend shift per rotation (with a compensatory day off).
- Collaborative Culture: Join a close-knit, friendly team that celebrates successes together—whether that’s smashing monthly KPIs or delivering an exceptional customer outcome.
Key Responsibilities (Day-to-Day)
- Outbound Dialling and Follow-Up: Proactively engage (via outbound calls and occasional emails) with prospects who have requested information about Pure Cremation’s direct cremation service.
- Accurate Record-Keeping: Log every call, email, and customer update in our CRM with precision. Update payment and internal systems in real time, ensuring data integrity and compliance.
- FCA Compliance and Vulnerability Screening: Adhere strictly to FCA regulatory requirements and Pure Cremation’s internal procedures, always treating customers fairly.
- Target Achievement and Quality Assurance: Meet or exceed daily, weekly, and monthly sales targets, call volumes, and quality metrics.
- Team Collaboration and Flexibility: Assist colleagues during peaks in call volume or when ad-hoc tasks arise.
About You
- Empathetic and Resilient: Capable of handling sensitive conversations (e.g., bereavement) with compassion and professionalism.
- Self-Motivated and Disciplined: Accountable for your own pipeline, driven to exceed targets, and willing to go the extra mile.
- Solution-Oriented: Quick to spot process bottlenecks, make suggestions for improvement, and think creatively when customers have unusual requirements.
- Team-Focused: You celebrate team wins, share best practices, and step in when a colleague needs support.
Our Benefits
- Generous 30 days holiday plus bank holidays
- Bupa Health Cash Plan (upon successful completion of probation)
- Life Assurance
- Company Pension, or option for SMART Pension.
- Family friendly occupational benefits
- Employee Assistance Programme, including access 24/7
- Comprehensive Induction
- Learning and Development Academy
- Discounted Gym membership
- Cycle to work scheme.
Please note that we will need to carry out appropriate pre-employment vetting through the Disclosure and Barring Service (DBS) or Disclosure Scotland, and/or Financial Conduct Authority (FCA) checks where relevant. All gaps in your employment history must be disclosed as part of the recruitment process. We reserve the right to close this vacancy early if we receive a high volume of suitable applications.
Equal Opportunities: The Pure Group strives to be an equal opportunity employer. We welcome applications from all backgrounds — regardless of age, gender, ethnicity, sexual orientation, disability, religion or belief. We celebrate difference because we believe it enriches our work and strengthens the way we support one another. If you need any additional support or adjustments during the recruitment process, please let us know.
If you require any reasonable adjustments throughout the recruitment process, please contact us on 07469 400065 or email us at hr.recruitment@purecremation.co.uk
Sales Specialist - Funeral Plans (Outbound) in Andover employer: Pure Cremation
At Pure Cremation, we pride ourselves on fostering a compassionate and supportive work environment in Knutsford, where our Dignified Transfer Operatives play a crucial role in providing respectful service during sensitive times. We offer competitive pay, a paid lunch break, and opportunities for personal growth within a team that values empathy and professionalism. Join us to make a meaningful impact while being part of a company that truly cares about its employees and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Specialist - Funeral Plans (Outbound) in Andover
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Specialist - Funeral Plans (Outbound) at Pure Cremation, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Pure Cremation. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Specialist - Funeral Plans (Outbound). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Specialist - Funeral Plans (Outbound) in Andover
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Pure Cremation:When writing your cover letter, make sure to tailor your message specifically for Pure Cremation. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Pure Cremation
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Pure Cremation that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Pure Cremation that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Pure Cremation’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
