At a Glance
- Tasks: Lead transformative change initiatives and optimise processes across the organisation.
- Company: Join the innovative Pure Group, a leader in end-of-life planning services.
- Benefits: Enjoy 30 days holiday, health plans, and a supportive work environment.
- Other info: Be part of a diverse team committed to continuous improvement and excellence.
- Why this job: Make a real impact in a fast-paced, people-centred company that values your contributions.
- Qualifications: Experience in process improvement and change management in dynamic environments.
The predicted salary is between 60000 - 60000 € per year.
Salary: £60,000 per annum
Location: Andover, with travel to other Pure sites as required
Hours: 37.5 hours per week
We are the Pure Group, and we’re looking for a Process & Change Manager to play a pivotal role within Pure, acting as the central authority for Group-wide process governance and change delivery.
Who Are We?
The Pure Group was formed with the primary focus to disrupt the market and has grown into a leading group of companies specialising in end-of-life and later-life planning – including funeral plans, insurance products and cremation services. We’re fast-moving, high-growth, and entrepreneurial, with a direct-to-consumer model and FCA regulation. We’re proud to be the market leader, with phenomenal brand awareness, and more 5-star Trustpilot reviews than any of our competitors.
We take pride in our Pure Values – we Care Deeply about our customers and each other, we Take Accountability for everything we do, and we Never Settle for second best. Working at Pure means joining a diverse, passionate, and growing team that truly makes a difference.
Job purpose
The role ensures that all transformation initiatives are aligned, structured, and consistently executed, enabling sustainable adoption and measurable business impact across the organisation. You will define and own the process and change strategy, eliminating silo working, improving operational efficiency, and ensuring that change initiatives are not only delivered but sustained. Operating as a stand-alone senior role, you will combine strategic leadership with hands on delivery, shaping what good looks like whilst personally driving process improvement, re-engineering, and “change adoption” across the business.
Summary of responsibilities and duties:
- Define, own, and implement a consistent, scalable process and change framework across the organisation
- Establish governance, reporting, and visibility of all change initiatives, ensuring alignment to business priorities
- Act as the central point of coordination for change, connecting initiatives across departments and eliminating silo working
- Develop and own the organisation’s process strategy, ensuring it supports growth, operational resilience, and customer experience
- Identify process gaps, inefficiencies, and missing components, re-engineering processes to deliver measurable improvements
- Personally map, analyse, document, and redesign end to end processes using recognised methodologies (e.g. Lean, BPMN)
- Create and maintain clear process documentation, SOPs, and training materials, ensuring accessibility and version control
- Lead and deliver cross functional transformation initiatives, from discovery through to implementation and embedding
- Drive stakeholder engagement at all levels, influencing senior leaders and challenging constructively where required
- Assess change readiness and lead all aspects of change delivery including communications, training, and adoption
- Partner with technology and data teams to translate process requirements into system and automation opportunities
- Monitor adoption, performance, and benefits realisation, ensuring change is sustained and delivers tangible outcomes
- Identify and mitigate operational risks, ensuring processes meet regulatory and compliance requirements (including FCA expectations)
- Build and embed a culture of continuous improvement across the organisation
Skills
You’ll need to have:
- Proven strong track record - operating at a senior level in business process, change, and/or business transformation roles within fast paced or high growth environments
- Demonstrable track record at a senior level in delivering complex, cross functional change and process improvement initiatives
- Strong confident knowledge of process mapping and optimisation methodologies (Lean, BPMN or similar)
- Strong track record defining and implementing change frameworks (e.g. Prosci, ADKAR, Agile or equivalent)
- Proven strong track record in operating as both strategic lead and “confidence inspiring” hands-on delivery expert
- Strong understanding of operational risk, governance, and working within regulated environments
- Proven track record aligning process design with technology, automation, and data capabilities
- Advanced stakeholder management and influencing skills at senior and executive level
Personal Attributes:
- Highly collaborative, with the ability to break down silos and build alignment across the organisation
- Resilient and comfortable operating in ambiguity within a fast paced, evolving environment
- Pragmatic, commercially aware, and focused on delivering tangible business outcomes
- Strong, clear communicator, able to communicate with all levels of stakeholders
- Credible presence, able to instil confidence at all levels
- Confidence to challenge positively and constructively
- Proactive, motivated self-starter - comfortable operating as a stand-alone role with high levels of ownership, positively and constructively collaborating with others as a team when required
- Strong attention to detail - detail orientated with a passion for process excellence and continuous improvement
Our Benefits:
- 30 days’ holiday plus bank holidays
- Bupa Health Cash Plan
- Life Assurance
- Company Pension or SMART Pension option
- Family-friendly occupational benefits
- Employee Assistance Programme – 24/7 support
- Comprehensive Induction and Learning & Development Academy
- Discounted Gym Membership and Cycle to Work Scheme
- Friendly, supportive modern working environment with free on-site parking
If you’re looking to join a company that is fast-moving, people-centred and committed to doing things differently, and where your work truly matters, then this could be just the opportunity you’ve been looking for.
Equal Opportunities
The Pure Group strives to be an equal opportunity employer. We welcome applications from all backgrounds — regardless of age, gender, ethnicity, sexual orientation, disability, religion or belief. We celebrate difference, because we believe it enriches our work and helps us care more deeply. If you’d like extra support or adjustments during the recruitment process, please let us know.
Process & Change Manager in Andover employer: Pure Cremation
At Pure Group, we pride ourselves on being a fast-moving and entrepreneurial employer that values its people and their contributions. With a strong focus on employee growth, we offer comprehensive benefits including 30 days of holiday, health plans, and a supportive work environment in Andover, where your role as a Process & Change Manager will directly impact our mission to deliver exceptional customer experiences. Join us to be part of a diverse team that is committed to continuous improvement and making a meaningful difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Process & Change Manager in Andover
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with current employees at Pure Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Pure, they care deeply about their customers and each other, so be ready to share how you embody those values in your work.
✨Tip Number 3
Showcase your hands-on experience! When discussing your past roles, highlight specific examples of how you've driven process improvements or change initiatives. This will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Pure Group.
We think you need these skills to ace Process & Change Manager in Andover
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in process governance and change delivery. We want to see how your skills align with our values and the specific requirements of the Process & Change Manager role.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use concrete examples of how you've improved processes or led change initiatives in previous roles. This will help us understand the impact you've made in your past positions.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will make it easier for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application is received promptly and allows us to track your progress easily. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Pure Cremation
✨Know Your Processes Inside Out
As a Process & Change Manager, you'll need to demonstrate a solid understanding of process mapping and optimisation methodologies like Lean or BPMN. Brush up on these concepts and be ready to discuss how you've applied them in previous roles.
✨Showcase Your Change Management Skills
Be prepared to talk about your experience with change frameworks such as Prosci or ADKAR. Highlight specific examples where you've successfully led cross-functional change initiatives, focusing on the tangible outcomes you achieved.
✨Engage with Stakeholders
Stakeholder management is key in this role. Think of examples where you've influenced senior leaders or navigated complex team dynamics. Be ready to discuss how you build relationships and foster collaboration across departments.
✨Demonstrate Your Problem-Solving Mindset
The Pure Group values resilience and a proactive approach. Prepare to share instances where you've identified process gaps or inefficiencies and how you tackled them. Show that you're not just a planner but also a doer who drives continuous improvement.
