Crematorium Technician (FTC 9 months) in Andover

Location: Charlton Park Crematorium, Andover

Application Deadline: Monday, November 16, 2026

Working: 7am-7pm on a 4 on 4 off basis, attracting a salary of £31,946.96 per annum (Pro Rata)

About Us:

The Pure Group was formed with the primary focus to disrupt the market and has successfully grown into a very successful collective of companies, specialising in end of life and later life planning including funeral plans, insurance products and cremation services.

Summary of Responsibilities and Duties:

• Cremations: Carry out the cremation process whilst adhering to all statutory legislation and non-statutory guidance notes. Responsibility for daily, weekly and monthly visual and olfactory checks of the abatement plant and site. Where required, basic mechanical/maintenance tasks relating to site equipment. Responsibility for checking dust filter equipment on a regular basis and addressing where necessary by replacing drums provided.
• Chapel Duties: Provide chapel attendant cover in both of our ceremonial spaces as required. Liaise with officiants, funeral directors and most importantly the bereaved in a professional and empathetic manner. Prepare the ceremonial space for services, check service particulars and ensure all requests have been addressed prior to the funeral party’s arrival. Receive funerals, conduct appropriate identification procedures, resolve minor issues in a professional and respectful manner, ensuring serious issues are brought to the attention of the management immediately. Monitor audio and video systems; supervision and cleanliness of Floral Terrace.
• Flowers/Wreaths: Handle tributes in a safe and respectful manner; remove tributes from viewing area to display area; clean viewing area and display area; remove flowers from grounds and display areas as and when required. Daily monitoring of the site and grounds before receiving any funerals to the crematorium ensuring the facility is clean and presentable at all times.
• Distribute Cremated Remains: Deal with all necessary administration relating to cremation. Make entries in registers; compile stock reports; generate ash-holding reports for office action. Generate stock level reports as and when required. On gaining the Crematorium Technicians Certificate of Proficiency, you may be required to provide day to day supervision of cremation activities including on-site guidance and training to other employees as required. Assist with decorative wrapping of cremated remains ready for release to families and third party clients. Ensure that all personal effects and jewellery are prepared for return and that all audits are kept up to date relating to items in our care.
• Administration: Undertake day-to-day duties, including phone duties, taking service bookings; liaising with funeral directors, clergy and other service users; inputting of data onto specialised computer systems. Production of daily reports and information; memorial advice and sales and producing cremation certificates and other associated administration where necessary.
• Mortuary Duties: Receive the deceased from funeral directors and Pure Cremation's operations team, assist with encoffining, placing into cold rooms and preparations for cremation. Comply with the company's identification procedure; recording all interactions with the deceased using our bespoke IT system.

Skills and Capabilities:

• Experience of working within the funeral sector preferable but not essential.
• Excellent communication skills (both written and verbal).
• Used to working to, and adhering to at all times company detailed policies, procedures, and health and safety requirements.
• Ability to problem solve, and work with minimal supervision.
• Acts at all times with integrity, respect, dignity, confidentiality, and professionalism.
• Resilient and able to work to tight deadlines, and within a pressured work environment.
• Must be able to work in a physically demanding role due to heavy, potentially dangerous machinery, and lifting and moving heavy loads.
• Used to working to and adhering to manual handling techniques, and manual handling requirements.

Personal Attributes:

• Experience of keeping accurate records.
• Good telephone manner and communication skills.
• Working in accordance with detailed procedures.
• Ability to solve problems.
• Work with flexibility as part of a team.
• Delivering excellent customer service.

Full training will be provided on how to arrange and record a funeral plan so you can excel in your job. No funeral experience is either expected or required.

Our Benefits:

• 30 days’ holiday, plus bank holidays.
• Bupa Health Cash Plan to help with everyday healthcare costs.
• Discounted gym membership and a Cycle to Work Scheme.
• A friendly, supportive and modern working environment, with free on-site parking.
• A comprehensive induction and access to our Learning and Development Academy.
• Enhanced family-friendly benefits.
• 24/7 confidential support through our Employee Assistance Programme.
• Life Assurance for added peace of mind.
• A Company Pension, with a SMART Pension option.

We are entering an exciting phase of growth and investment. Join us and you'll become part of a purpose-driven organisation that is transforming our sector while never losing sight of what matters most - supporting families with care, dignity and respect.

Please note that, depending on the requirements of the role, we may need to carry out appropriate pre-employment vetting through the Disclosure and Barring Service (DBS) or Disclosure Scotland, and/or Financial Conduct Authority (FCA) checks where relevant. All gaps in your employment history must be disclosed as part of the recruitment process.

Equal Opportunities: The Pure Group strives to be an equal opportunity employer. We welcome applications from all backgrounds — regardless of age, gender, ethnicity, sexual orientation, disability, religion or belief. We celebrate difference because we believe it enriches our work and strengthens the way we support one another.