Ashes Delivery Specialist in Andover

Ashes Delivery Specialist

Salary: £29,967.94

Location: Andover, Charlton Park Crematorium

Hours: 40 hours per week (plus 1 hours unpaid lunch)

We are the Pure Group, and we're looking for an exceptional individual to join our highly respected Ashes Delivery Specialist Team at Charlton Park Crematorium.

This is a truly rewarding opportunity for someone who leads by example, takes genuine pride in their work, and is passionate about making a difference to families during one of the most emotional and sensitive moments of their lives.

As an Ashes Delivery Specialist, you will play a vital role in ensuring the safe, respectful, and dignified return of a loved one's ashes, providing comfort, reassurance, and outstanding customer care every step of the way. You will be the face of our organisation, delivering a service that reflects our values of compassion, professionalism, and excellence, while creating meaningful experiences for the families we support.

If you are caring, empathetic, and committed to delivering first-class service with dignity and respect, this is an opportunity to join a team that makes a real difference every day.

About Us

The Pure Group was founded to disrupt the market with our mission to help families rest easy by giving them the freedom to choose how to celebrate their life.

We are now the UK’s leading provider of later-life and end-of-life planning services. FCA regulated, financially secure and continuing to grow, we’re investing in our people, technology and services to keep raising the standard.

But our purpose remains simple: to support families with dignity, care and compassion when they need it most.

Our values guide everything we do: Care Deeply. Take Accountability. Never Settle.

Skills

• Appearance – Be smart and well presented in the provided uniform at all times, and ensure that your vehicle is presented similarly.
• Communication – Have excellent listening and communication skills to be able to answer customer questions, extract appropriate information and deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
• Accuracy – Must have the ability to obtain and record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
• IT Skills -Become expert in the use of the Body Tracking Application and ensure 100% compliance with its utilisation. Become expert in the use of the CRM system to manage the return of Ashes.
• Customer Champion – Act in a manner that ensures the Customer receives a positive experience of the Company.
• Being available and present as directed by the Ashes Delivery Specialist Team Leader or their delegated authority.
• Making arrangements for the return of ashes and jewellery as instructed by the applicant.
• Making and keeping appointments as agreed
• Keeping in touch with the recipient or their representative to predicted time of arrival as the day progresses. Ensuring that you keep your promises.
• Keeping detailed records of progress of each task and / or stages via the QR codes and recording activity using the Body Tracking Application.
• Feedback positive or negative comments to management in order that we can monitor and correct our service.
• Be situational with the recipient of the ashes and provide a level of support and care as you perceive is applicable to their needs.
• Being compliant in all tasks with the Company’s processes and procedures.
• Keep your allocated vehicle presentable at all times and ensure that faults are reported, and routine maintenance is booked as necessary. Ensure that your vehicle is roadworthy before commencing your journey.
• Discharge any other reasonable tasks as requested by management.
• Drive within the law and be courteous to other road users to reflect the Company in a positive way.
• Ensure that you work within your capability and that you consider your own health and safety and that of those around you before executing your tasks.
• Adhere to the current company policy regarding data protection.

Our Benefits

• 30 days’ holiday, plus bank holidays – giving you more time to switch off and recharge
• Bupa Health Cash Plan to help with everyday healthcare costs
• Discounted gym membership and a Cycle to Work Scheme to support your health and wellbeing
• A friendly, supportive and modern working environment, with free on-site parking
• A comprehensive induction and access to our Learning and Development
• Academy to help you grow
• Enhanced family-friendly benefits to support you through life’s important moments
• 24/7 confidential support through our Employee Assistance Programme
  Life Assurance for added peace of mind
• A Company Pension, with a SMART Pension option

We are entering an exciting phase of growth and investment. Backed by experienced private equity partners and underpinned by a strong financial position, we are continuing to expand our services, invest in innovation, and attract exceptional people who share our ambition.

Join us and you'll become part of a purpose-driven organisation that is transforming our sector while never losing sight of what matters most - supporting families with care, dignity and respect.

Please note that we will need to carry out appropriate pre-employment vetting through the Disclosure and Barring Service (DBS) or Disclosure Scotland, and/or Financial Conduct Authority (FCA) checks where relevant.

All gaps in your employment history must be disclosed as part of the recruitment process.

We reserve the right to close this vacancy early if we receive a high volume of suitable applications.

Equal Opportunities

The Pure Group strives to be an equal opportunity employer. We welcome applications from all backgrounds — regardless of age, gender, ethnicity, sexual orientation, disability, religion or belief.

We celebrate difference because we believe it enriches our work and strengthens the way we support one another. If you need any additional support or adjustments during the recruitment process, please let us know.

If you require any reasonable adjustments throughout the recruitment process, please contact us on 07469 400065 or email us at hr.recruitment@purecremation.co.uk