At a Glance
- Tasks: Lead transformative change initiatives and optimise processes across the organisation.
- Company: Join the innovative Pure Group, a market leader in end-of-life planning.
- Benefits: Enjoy 30 days holiday, health plans, and a supportive work environment.
- Other info: Be part of a diverse team that values collaboration and continuous improvement.
- Why this job: Make a real impact in a fast-paced, people-centred company.
- Qualifications: Experience in process improvement and change management in dynamic settings.
The predicted salary is between 60000 - 60000 € per year.
Salary: £60,000 per annum
Location: Andover, with travel to other Pure sites as required
Hours: 37.5 hours per week
We are the Pure Group, and we’re looking for a Process & Change Manager to play a pivotal role within Pure, acting as the central authority for Group-wide process governance and change delivery.
Who Are We? The Pure Group was formed with the primary focus to disrupt the market and has grown into a leading group of companies specialising in end-of-life and later-life planning – including funeral plans, insurance products and cremation services. We’re fast-moving, high-growth, and entrepreneurial, with a direct-to-consumer model and FCA regulation. We’re proud to be the market leader, with phenomenal brand awareness, and more 5-star Trustpilot reviews than any of our competitors. We take pride in our Pure Values – we Care Deeply about our customers and each other, we Take Accountability for everything we do, and we Never Settle for second best. Working at Pure means joining a diverse, passionate, and growing team that truly makes a difference.
Job purpose: The role ensures that all transformation initiatives are aligned, structured, and consistently executed, enabling sustainable adoption and measurable business impact across the organisation. You will define and own the process and change strategy, eliminating silo working, improving operational efficiency, and ensuring that change initiatives are not only delivered but sustained. Operating as a stand-alone senior role, you will combine strategic leadership with hands on delivery, shaping what good looks like whilst personally driving process improvement, re-engineering, and “change adoption” across the business.
Summary of responsibilities and duties:
- Define, own, and implement a consistent, scalable process and change framework across the organisation
- Establish governance, reporting, and visibility of all change initiatives, ensuring alignment to business priorities
- Act as the central point of coordination for change, connecting initiatives across departments and eliminating silo working
- Develop and own the organisation’s process strategy, ensuring it supports growth, operational resilience, and customer experience
- Identify process gaps, inefficiencies, and missing components, re-engineering processes to deliver measurable improvements
- Personally map, analyse, document, and redesign end to end processes using recognised methodologies (e.g. Lean, BPMN)
- Create and maintain clear process documentation, SOPs, and training materials, ensuring accessibility and version control
- Lead and deliver cross functional transformation initiatives, from discovery through to implementation and embedding
- Drive stakeholder engagement at all levels, influencing senior leaders and challenging constructively where required
- Assess change readiness and lead all aspects of change delivery including communications, training, and adoption
- Partner with technology and data teams to translate process requirements into system and automation opportunities
- Monitor adoption, performance, and benefits realisation, ensuring change is sustained and delivers tangible outcomes
- Identify and mitigate operational risks, ensuring processes meet regulatory and compliance requirements (including FCA expectations)
- Build and embed a culture of continuous improvement across the organisation
Skills: You’ll need to have:
- Proven strong track record - operating at a senior level in business process, change, and/or business transformation roles within fast paced or high growth environments
- Demonstrable track record at a senior level in delivering complex, cross functional change and process improvement initiatives
- Strong confident knowledge of process mapping and optimisation methodologies (Lean, BPMN or similar)
- Strong track record defining and implementing change frameworks (e.g. Prosci, ADKAR, Agile or equivalent)
- Proven strong track record in operating as both strategic lead and “confidence inspiring” hands-on delivery expert
- Strong understanding of operational risk, governance, and working within regulated environments
- Proven track record aligning process design with technology, automation, and data capabilities
- Advanced stakeholder management and influencing skills at senior and executive level
Personal Attributes:
- Highly collaborative, with the ability to break down silos and build alignment across the organisation
- Resilient and comfortable operating in ambiguity within a fast paced, evolving environment
- Pragmatic, commercially aware, and focused on delivering tangible business outcomes
- Strong, clear communicator, able to communicate with all levels of stakeholders
- Credible presence, able to instil confidence at all levels
- Confidence to challenge positively and constructively
- Proactive, motivated self-starter - comfortable operating as a stand-alone role with high levels of ownership, positively and constructively collaborating with others as a team when required
- Strong attention to detail - detail orientated with a passion for process excellence and continuous improvement
Our Benefits:
- 30 days’ holiday plus bank holidays
- Bupa Health Cash Plan
- Life Assurance
- Company Pension or SMART Pension option
- Family-friendly occupational benefits
- Employee Assistance Programme – 24/7 support
- Comprehensive Induction and Learning & Development Academy
- Discounted Gym Membership and Cycle to Work Scheme
- Friendly, supportive modern working environment with free on-site parking
If you’re looking to join a company that is fast-moving, people-centred and committed to doing things differently, and where your work truly matters, then this could be just the opportunity you’ve been looking for.
Equal Opportunities: The Pure Group strives to be an equal opportunity employer. We welcome applications from all backgrounds — regardless of age, gender, ethnicity, sexual orientation, disability, religion or belief. We celebrate difference, because we believe it enriches our work and helps us care more deeply. If you’d like extra support or adjustments during the recruitment process, please let us know.
Locations
Process & Change Manager in Andover, Hampshire employer: Pure Cremation
At Pure Group, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment in Andover. Our commitment to employee growth is reflected in our comprehensive Learning & Development Academy, alongside generous benefits such as 30 days of holiday and a Bupa Health Cash Plan. Join a passionate team that values collaboration, accountability, and continuous improvement, where your contributions will make a meaningful impact in the fast-paced world of end-of-life planning.
StudySmarter Expert Advice🤫
We think this is how you could land Process & Change Manager in Andover, Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Pure Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show us how you align with our Pure Values – Care Deeply, Take Accountability, and Never Settle.
✨Tip Number 3
Practice your storytelling skills. We love hearing about your past experiences and how they relate to the role of Process & Change Manager. Make it engaging!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining our team.
We think you need these skills to ace Process & Change Manager in Andover, Hampshire
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about process improvement and change management. Share specific examples of how you've made a difference in previous roles.
Tailor Your CV:Make sure your CV is tailored to the Process & Change Manager role. Highlight relevant experience and skills that align with our values and the job description. We love seeing candidates who take the time to connect their background to what we do at Pure.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your achievements and capabilities.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Pure.
How to prepare for a job interview at Pure Cremation
✨Know Your Processes Inside Out
As a Process & Change Manager, you’ll need to demonstrate a solid understanding of process mapping and optimisation methodologies like Lean or BPMN. Brush up on these concepts and be ready to discuss how you've applied them in previous roles. This will show your potential employer that you’re not just familiar with the theory but can also implement it effectively.
✨Showcase Your Change Management Skills
Be prepared to talk about your experience with change frameworks such as Prosci or ADKAR. Think of specific examples where you’ve successfully led cross-functional change initiatives. Highlight your ability to engage stakeholders at all levels and how you’ve navigated challenges during these transformations.
✨Demonstrate Your Collaborative Spirit
The Pure Group values collaboration, so come ready to share examples of how you’ve broken down silos in past roles. Discuss how you’ve built alignment across teams and fostered a culture of continuous improvement. This will resonate well with their focus on teamwork and operational efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about times when you identified process gaps or inefficiencies and how you addressed them. Be ready to explain your thought process and the outcomes of your actions, as this will showcase your strategic thinking and hands-on delivery expertise.
