Account Manager - IT & Cybersecurity in Tamworth

Pure Cloud Solutions is a Tamworth-based managed service provider with over 35 years of industry heritage. We support businesses nationally, delivering fully managed IT, cybersecurity, connectivity, communications and cloud services from our base in Tamworth. In 2026 we joined YourCloud — one of Europe's fastest-growing managed services platforms — giving us the backing to grow faster and the resource to keep pace with an industry that never stands still.

We're a business built on doing the right thing. We tell clients what they need, not what's easiest to sell. We publish our response times publicly every month because we think transparency builds better relationships than promises. Our team includes engineers, account managers, service desk professionals and project specialists who genuinely care about the work they do and the clients they support.

The Role: We're growing. With that growth comes a clear opportunity. This role exists to close the gap in managed IT, cybersecurity, or the wider services we can offer to our existing clients. You'll inherit an assigned client base, build relationships with their decision-makers, and use our YourCloud Audit to identify gaps in their technology and security posture.

Responsibilities:

• Own the YourCloud Audit process across your client base — scheduling, conducting and debriefing every audit to a consistent standard.
• Convert audit outcomes into commercial proposals for managed IT, cybersecurity and complementary services.
• Actively grow MRR within your assigned client base by identifying upsell and cross-sell opportunities at every touchpoint.
• Work to increase average customer spend across your portfolio by broadening the range of PCS services each client uses.
• Contribute to new client acquisition through referrals, self-generated leads and opportunities arising from our wider growth activity.
• Present findings to business owners, MDs and finance directors in plain English, framing risk in terms they actually care about.
• Run quarterly strategic business reviews for clients who've expanded their relationship with PCS, maintaining momentum and defining their mid to long term technology roadmap.
• Maintain strong relationships across your portfolio to protect and grow recurring revenue.
• Manage your pipeline in Halo from first conversation through to signed contract, keeping it accurate at every stage.
• Report weekly on pipeline activity, opportunities and MRR won.
• Stay current with industry trends, emerging threats and the evolving cybersecurity landscape.
• Monitor competitor activity within your client base and flag risks to retention early.

What we're looking for:

• Proven track record in IT or cybersecurity account management.
• Extensive B2B sales experience within a technology, security or MSP business.
• Demonstrable experience growing revenue from an existing client base.
• The ability to hold credible conversations with non-technical decision-makers.
• A disciplined approach to pipeline management.
• Working knowledge of Cyber Essentials or cybersecurity fundamentals.
• Full UK driving licence and willingness to work field-based across the Midlands and surrounding areas.

Benefits:

• £30,000 - £35,000 base salary.
• £6,000 annual car allowance.
• £65k OTE plus uncapped commission.
• Investment in ongoing training, certifications and development.
• Your birthday off.
• Additional holidays for continued service.
• Regular team building & social events.

How to apply: Send your CV and a short covering note telling us about a client relationship you're proud of growing, what you did to grow it, and why this is the right next step for you.