At a Glance
- Tasks: Deliver a 5-star customer experience and support retail performance in a luxury environment.
- Company: Join the vibrant Kit Kemp team at our Ham Yard store in London.
- Benefits: Enjoy a competitive salary, health cash plan, discounts, and flexible scheduling.
- Other info: Opportunities for professional development and regular team activities await you!
- Why this job: Be the face of a brand that champions British craftsmanship and exceptional interiors.
- Qualifications: Strong customer service skills and a passion for luxury retail are essential.
The predicted salary is between 27500 - 27500 £ per year.
Terms : Full-time (40 hours per week)
Working Hours
Tuesday – Saturday, 9:45am – 6:15pm Flexibility for seasonal demand and occasional late-night shopping events is required.
ABOUT THE ROLE
We are looking for a highly motivated, enthusiastic and passionate Retail Assistant to join our Shop Kit Kemp store in Ham Yard, London.
With excellent customer service experience and a warm, friendly personality, you will greet every client and ensure they receive a genuine 5-star experience while in the store.
This is an exciting opportunity for a versatile individual who lives and breathes the Kit Kemp philosophy - championing British craftsmanship, exceptional interiors and uncompromising attention to detail.
As the face of the brand, you will provide an intuitive and personalised experience for both store customers and hotel guests.
You will be comfortable working both independently and as part of a team, maintaining impeccable standards at all times.
We value proactive thinking and welcome ideas that help enhance our daily operations.
RESPONSIBILITIES
- Deliver a warm, intuitive and seamless 5-star customer experience, ensuring every customer feels welcomed, valued and well-informed.
- Demonstrate exceptional knowledge across all Shop Kit Kemp retail categories, including:
- Furniture, Home accessories, Art, Gifting, Dining, Fragrance, Bath & body &
- Customisation services
- Actively drive retail performance by confidently recommending products, converting browsing into sales and supporting sales targets.
- Manage furniture consultation bookings by coordinating with the Head Office team and ensuring the store is prepared for appointments.
- Liaise closely with the
Head Office team to support smooth daily operations, inventory checks and stock replenishment.
- Coordinate with the Ham
Yard Hotel team to ensure guest orders and requests are followed up promptly.
- Maintain impeccable standards of cleanliness, presentation and organisation across both the shop floor and stock areas in line with visual merchandising guidelines.
- Respond to customer telephone and email enquiries accurately and in line with company procedures.
- Support the wider Retail and Creative teams with stock management, operational tasks, and other ad hoc duties.
SKILLS YOU WILL BRING
- Experience within a luxury retail, design or interiors environment is advantageous.
- Strong customer service and communication skills with a passion for delivering exceptional experiences.
- A genuine ambassador for the Kit Kemp brand and its unique products.
- Excellent attention to detail, particularly regarding stock management, inventory control and visual presentation.
- Strong organisational and time management skills.
- Confidence in handling customer feedback and resolving complaints professionally with a solution-focused approach.
- A positive, flexible and proactive attitude with excellent multitasking skills.
- The ability to work effectively with minimal supervision while maintaining high standards.
- A commitment to maintaining a safe working environment.
WHAT WE OFFER
- Annual salary of
- £27,500
- Access to Stream, our financial wellbeing app, allowing you to: Access earned wages before payday, Benefit from everyday savings, Receive real-time financial coaching
- Health Cash Plan, including contributions towards: Dental, Optical & Alternative and complementary therapies
- Discounts on: Cinema tickets, Gym memberships, Travel, Retailers& Restaurants
- Complimentary meals whilst on shift
- Referral bonus scheme
- Flexible scheduling with no split shifts
- Discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season Ticket Loan
- Ongoing training and professional development
- Fully funded English language lessons
- Regular social events, team activities and fitness sessions
- Cycle to Work scheme
- Annual Long Service Awards
- One paid volunteering day each year
- Exclusive discounts at Design Hotels, staff sales, spa treatments and product perks
• And much more!
Please Note
This job description is intended as a guide to the general scope of the role.
It is not intended to be exhaustive or restrictive.
Duties may evolve over time to meet business needs, and this document may be updated accordingly.
Shop Assistant in London employer: Purchasing
At Village Hotels, we pride ourselves on fostering a vibrant and inclusive work culture that values personality and genuine connections. As a Procurement Assistant Category Manager, you'll enjoy the flexibility of hybrid working while being empowered to drive commercial success in a supportive environment that prioritises employee growth and well-being. With unique benefits like discounted hotel stays and gym memberships, plus a commitment to sustainability, Village is an excellent employer for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Assistant in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Purchasing, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Purchasing!
We think you need these skills to ace Shop Assistant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Purchasing, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Purchasing and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Purchasing that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Purchasing
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
