Apprentice in Coventry

The Insurance Assistant Apprenticeship provides hands-on experience across key insurance functions, including claims handling, underwriting, and broking. The role supports the organisation’s commercial objectives while developing core insurance knowledge, technical skills, and professional behaviours.

Responsibilities

• Support the organisation’s strategic vision, commercial aims, and objectives
• Assist in generating and managing insurance products and services
• Help attract new clients and retain existing clients through renewals
• Manage multiple deadlines and prioritise workloads to meet targets

Analysis & Decision Making

• Gather, analyse, and interpret data relevant to insurance products and services
• Identify issues and take appropriate action, including recommendations, decisions, or referrals

Quality Assurance

• Ensure insurance quality assurance processes are completed accurately to support transactions, decisions, and recommendations

Communication

• Liaise with internal teams, specialists, and external stakeholders
• Support the resolution of insurance matters, including coverage decisions and claim payments

IT Systems

• Create and maintain accurate insurance records within organisational IT systems

Data Protection

• Handle personal, confidential, and sensitive information (personal, commercial, and financial)
• Adhere strictly to data protection legislation and internal policies

Regulatory Compliance

• Follow regulatory requirements impacting insurance activity
• Work in line with company procedures, compliance standards, and codes of conduct

Claims Handling / Loss Adjuster Duties

• Act as a first line of defence against fraud
• Identify potentially fraudulent claims and escalate appropriately
• Liaise with internal teams and external bodies such as Action Fraud, the police, and other financial services organisations

Claims Processing

• Manage insurance claims from initiation to settlement
• Gather and assess all relevant evidence
• Escalate decisions where required
• Ensure approved claims are paid accurately and promptly

Assistant Underwriter Duties

• Assess and evaluate the level of risk associated with client insurance requests
• Contribute to decisions on policy acceptance, decline, and premium pricing

Financial Limits

• Operate within approved underwriting authority
• Escalate matters beyond delegated financial limits

Junior Broker Duties

• Act on behalf of clients in negotiations with insurers
• Secure effective insurance outcomes aligned with client needs
• Identify and recommend appropriate insurance products from across the market
• Support sales performance and contribute to commission targets

Career Progression Opportunities

• Upon successful completion of the apprenticeship, there will be the opportunity for a permanent role within Purbeck.
• As a fast-growing business, there is significant scope for progression, which may include:

• Developing personal and professional networks
• Supporting the development of new insurance products and arrangements
• Building and managing a customer base and retained book of business
• Liaising with insurers for policy placement
• Claims analysis and portfolio management

Skills & Attributes

• Strong verbal and written communication skills
• Ability to work with customers from diverse backgrounds
• Proactive and self-motivated mindset
• Willingness to learn and develop
• Professional and personable approach
• Highly organised with strong time-management skills
• Team-oriented with strong collaboration skills
• Analytical mindset with excellent attention to detail
• Background in trade credit, accountancy, or commercial finance preferred but not essential

Remuneration and Working Hours

• 4 working days per week plus 1 dedicated study/learning day
• Working hours: 9:00am – 5:00pm (8 hours per day, including a 1-hour lunch break)
• Basic annual salary: £17,500
• 25 days annual leave
• Quarterly team social events (previous activities include Go Karting, Flight Club, Go Ape, and more)