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- Tasks: Manage pensions administration tasks and support team members in a dynamic environment.
- Company: Join XPS Group, a leading consultancy in the pensions sector with a diverse workforce.
- Benefits: Enjoy competitive salary, bonus, flexible holidays, and health benefits.
- Why this job: Make a real impact in pensions administration while developing your skills.
- Qualifications: Experience in Defined Benefit schemes and strong communication skills required.
- Other info: Hybrid working available with opportunities for professional development and volunteering.
The predicted salary is between 36000 - 60000 £ per year.
Senior Pensions Administrator
Contractual hours: 36.25
Basis: Full time
Job category/type: XPS Administration
Date posted: 26/01/2026
Job reference: REQ003373
Location: Bristol
Employment Type: Permanent, Full Time
Grade: Consultant (Hybrid) REQ003373
About XPS Group
XPS Group is a prominent UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
About The Role
Our Pensions Administration business continues to grow, and we are now looking for an experienced Senior Pensions Administrator to join our Bristol office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in Defined Benefit (DB) pension administration, able to perform manual calculations and able to check the work of less experienced pensions administrators. Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection.
Key Responsibilities
- Adhere to best practice procedures in all aspects of pensions administration related tasks as defined by the Company.
- Maintain a client focused approach, able to develop trusting and credible partnerships with clients both face to face and via the telephone.
- Oversee the management of monthly and annual processes on the team. Ensure processes are fully monitored and completed in line with customer and legislation requirements.
- Monitor accuracy, performance, and SLAs for the team, including activity and client performances, and take action to ensure targets are met.
- Ensure standard documentation is scheme specific and incorporating them into existing procedures.
- Where appropriate participate in client meetings.
- Handle complex pensions queries.
- Sign out non-standard letters in response to client and member queries.
- Update relevant pension administration databases and systems.
- Perform manual benefits calculations.
- Help identify any training needs across the team and assist with developing and mentoring team members.
- Support, motivate and coach colleagues to the benefit of the team and wider Company.
- Manage ad hoc projects and exercises.
- Act as a key member of the pensions administration team, providing support to the assigned team leader.
- Monitor, delegate and co-ordinate workflow, reporting regularly to team leader on progress and issue management.
- Seek ways of innovating and improving quality, service delivery and efficiencies in processes and procedures.
- Provide expert advice solutions to pensions queries and pensions consultative advice; keep abreast of technical and legislative developments within the pensions industry, and provide technical support to more junior staff.
- Work closely with other departments/teams both internal and external to the Company to provide a total service to our clients (e.g. Pensions Accounts, Payroll, Administration Support).
Ensure the accurate updating of time recording system (OpenAir) for both chargeable and non-chargeable activities and meeting required utilisation targets.
Your Profile
Essential:
- Previous pensions administration experience of Defined Benefit (DB) schemes including leavers, final salary, retirements, deaths, transfers in and transfers out.
- Experience of current pensions legislation and framework.
- Able to perform complex calculations and check the work of junior colleagues.
- IT proficient, in particular Microsoft Word, Excel & Outlook.
- Confident communicator and problem solver.
- Self-motivated and enthusiastic approach to work, in particular taking responsibility for personal and technical continuous professional development.
- An eagerness to take on responsibility and adopt a flexible approach when work pressures are high.
- Able to see projects/tasks through to completion within given timescales.
- Great interpersonal and organisational skills.
Qualifications:
- Maths and English GCSE grade 4/C or equivalent.
What We Offer
Enjoy a competitive salary, annual discretionary bonus, and 25 days holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.
How To Apply
Interested candidates should submit applications below or contact. Join XPS Group and contribute to a dynamic and inclusive workplace.
Equal Opportunity Statement
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
Eligibility
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.
Who Are We
To find out more please visit: www.xpsgroup.com
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Senior Pensions Administrator employer: Punter Southall
Contact Detail:
Punter Southall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pensions Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Pensions Administrator role.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of Defined Benefit schemes and current legislation. We recommend practising common interview questions and even doing mock interviews with friends or mentors. Confidence is key, so let your expertise shine!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether in person or virtually, make sure to highlight your experience with manual calculations and team leadership. We want to see how you can contribute to our vibrant team at XPS Group.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you on board!
We think you need these skills to ace Senior Pensions Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Pensions Administrator role. Highlight your experience with Defined Benefit schemes and any relevant calculations you've performed. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about pensions administration and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: As a Senior Pensions Administrator, you'll need to communicate effectively with clients and colleagues. In your application, give examples of how you've successfully handled complex queries or built strong relationships in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Punter Southall
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of Defined Benefit (DB) schemes and current pensions legislation. Be ready to discuss specific examples from your past experience, especially any complex calculations you've performed or tricky queries you've handled.
✨Showcase Your Communication Skills
As a Senior Pensions Administrator, you'll need to build trust with clients and colleagues alike. Prepare to demonstrate your communication skills by sharing examples of how you've effectively managed client relationships or resolved conflicts in the past.
✨Be Ready to Lead and Mentor
Since this role involves overseeing junior staff, think about times when you've taken on a mentoring role. Be prepared to discuss how you've supported and motivated team members, and how you can contribute to their development in this new position.
✨Demonstrate Your Problem-Solving Skills
Expect to face some challenging scenarios during the interview. Think of examples where you've had to innovate or improve processes in your previous roles. Highlight your ability to think on your feet and provide expert solutions to complex pensions queries.
