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- Tasks: Support Financial Advisers and Policyholders with outstanding service via various communication channels.
- Company: Guardian, a forward-thinking company dedicated to protecting families.
- Benefits: Private medical insurance, competitive pension, gym memberships, and 25 days holiday.
- Why this job: Join an award-winning team and make a real difference in customer service.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
- Other info: Exciting opportunities for professional growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise Life. Made Better. We’re growing and looking for an Operational Support Specialist to join our award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post. If you have a passion for great customer service and thrive in a supportive, innovative environment, we’d love to hear from you.
As an Operational Support Specialist, you will be responsible for progressing all administration required to support Guardian’s Customer Service proposition and achieve the target business outcomes. Working closely with the Front Office team you will provide support to advisers and customers accurately and compliantly.
Who are we looking for?
- A customer-first mindset and strong communication skills.
- Positivity, energy, and the ability to manage your own workload.
- Team spirit and resilience when dealing with challenging queries.
- Experience in an administrative team.
What’s in it for you?
- Private Medical Insurance with rewards for yourself with discounted rates for your family members
- Competitive Company Pension Scheme
- Access to several employee discounted schemes to suit your lifestyle including but not limited to:
- Private dental insurance
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work scheme
- Comprehensive Europe and Worldwide Travel Insurance
- Medical Cash Plan
- Gym memberships
- Access to 24/7 GP service for you and your family
- 25 days holiday with the option to purchase more
This is an exciting time to be joining us with plenty of opportunity for professional growth we invite you to apply to become part of our award-winning team.
Operational Support Specialist - Hybrid in Reading employer: Punter Southall
Contact Detail:
Punter Southall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Specialist - Hybrid in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees at Guardian on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and operational support. Think about how you can showcase your communication skills and team spirit. We want to see your personality shine through!
✨Tip Number 3
Showcase your passion for customer service in every interaction. Whether it’s during a phone call or an email, let your enthusiasm for helping others come through. Remember, we’re looking for that customer-first mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details about the role and benefits right there!
We think you need these skills to ace Operational Support Specialist - Hybrid in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and administrative skills. We want to see how you can bring your unique flair to the Operational Support Specialist role!
Show Your Passion: Let your enthusiasm for great customer service shine through in your application. We love candidates who are genuinely excited about helping others and making a difference in their lives.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without any fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with Guardian.
How to prepare for a job interview at Punter Southall
✨Know the Company Inside Out
Before your interview, take some time to research Guardian's mission and values. Understand their approach to customer service and how they support Financial Advisers and Policyholders. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As an Operational Support Specialist, you'll need a strong customer-first mindset. Prepare examples from your past experiences where you've successfully resolved queries or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively with others. Think of instances where you've supported colleagues or contributed to a team project. Guardian values teamwork, so showing that you can thrive in a supportive environment will make you stand out.
✨Prepare for Challenging Queries
Expect to be asked how you would handle difficult situations or challenging queries. Think about your approach to problem-solving and resilience. Be ready to discuss specific scenarios where you've managed tough customer interactions effectively.
