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- Tasks: Resolve customer queries and maintain accurate records across various channels.
- Company: Leading financial services company in Reading with a supportive workplace.
- Benefits: Private medical insurance, competitive pension scheme, and gym memberships.
- Why this job: Join a thriving team and make a difference in customer support.
- Qualifications: Customer-first mindset and strong communication skills.
- Other info: Enjoy 25 days of paid time off and a dynamic work environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial services company in Reading is looking for a Customer Support Specialist to join its team. The role involves resolving customer queries via various channels and ensuring accurate record-keeping. Ideal candidates possess a customer-first mindset and strong communication skills.
This position offers benefits including private medical insurance, a competitive pension scheme, and gym memberships, fostering a supportive workplace where you can thrive.
Customer Support Specialist - Private Medical & 25 Days PTO in Reading employer: Punter Southall
Contact Detail:
Punter Southall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist - Private Medical & 25 Days PTO in Reading
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about resolving customer queries, try role-playing with a friend or family member. It’ll help you feel more confident and ready to tackle any question that comes your way.
✨Tip Number 3
Don’t forget to showcase your customer-first mindset! Think of examples from your past experiences where you went above and beyond for a customer. We want to see how you can bring that same energy to our team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our awesome team. Let’s make it happen!
We think you need these skills to ace Customer Support Specialist - Private Medical & 25 Days PTO in Reading
Some tips for your application 🫡
Show Your Customer-First Mindset: When writing your application, make sure to highlight your customer-first approach. Share examples of how you've gone above and beyond to help customers in previous roles. We love seeing that passion for service!
Communicate Clearly: Strong communication skills are key for this role. Keep your application clear and concise, using straightforward language. We want to see how well you can express your thoughts, so don’t hold back!
Tailor Your Application: Make sure to tailor your application to the job description. Mention specific skills or experiences that align with the role of a Customer Support Specialist. We appreciate when candidates take the time to connect their background to what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Punter Southall
✨Know the Company Inside Out
Before your interview, take some time to research the financial services company. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer-First Mindset
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight situations where you resolved queries or handled difficult situations with a positive outcome. This will demonstrate that you embody the customer-first mindset they're looking for.
✨Practice Your Communication Skills
Since strong communication skills are key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member. Focus on how you can explain complex information simply, as this is crucial for resolving customer queries.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
