At a Glance
- Tasks: Help families by resolving queries through calls, emails, and webchats.
- Company: Guardian, a forward-thinking company dedicated to family protection.
- Benefits: Private medical insurance, competitive pension, gym memberships, and 25 days holiday.
- Other info: Enjoy a hybrid work model with opportunities for personal growth.
- Why this job: Join an award-winning team and make a real difference in customer experiences.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better. We’re growing and looking for a Customer Experience Advisor to join our award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post.
What does a Customer Experience Advisor do?
- Resolve customer queries at first point of contact via telephone calls, webchats and emails.
- Keep accurate and up-to-date customer records by working through admin tasks.
- Take ownership of issues and see them through to resolution.
Who are we looking for?
- A customer-first mindset and strong communication skills.
- Positivity, energy, and the ability to manage your own workload.
- Team spirit and resilience when dealing with challenging queries.
- Experience in customer service.
What’s in it for you?
- Private Medical Insurance with rewards for yourself with discounted rates for your family members.
- Competitive Company Pension Scheme.
- Access to several employee discounted schemes to suit your lifestyle including but not limited to:
- Private dental insurance
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work scheme
- Comprehensive Europe and Worldwide Travel Insurance
- Medical Cash Plan
- Gym memberships
- Access to 24/7 GP service for you and your family
25 days holiday with the option to purchase more.
Customer Experience Advisor - Hybrid in Reading employer: Punter Southall
Guardian is an exceptional employer that prioritises a customer-first approach while fostering a collaborative and supportive work culture. Located in Reading, employees benefit from a hybrid work environment that promotes flexibility and work-life balance, alongside ample opportunities for professional growth and development within the financial services sector. Join us to be part of a team that values resilience and teamwork, ensuring that every interaction with our clients is meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - Hybrid in Reading
✨Tip Number 1
Get to know the company! Before your interview, dive into Guardian's mission and values. This will help you connect your experiences with their goals, showing them you're not just another candidate but someone who truly aligns with their vision.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Use examples from your past experiences to illustrate how you've successfully resolved customer issues, highlighting your customer-first mindset.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Advisor - Hybrid in Reading
Some tips for your application 🫡
Show Your Customer-First Mindset:When writing your application, make sure to highlight your customer-first mindset. Share specific examples of how you've gone above and beyond for customers in the past. We want to see that you genuinely care about delivering outstanding service!
Keep It Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary and avoid jargon. This will help us quickly understand your skills and experiences.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. Show us how your experience aligns with what we’re looking for in a Customer Experience Advisor.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, it shows you’re keen on joining our team at Guardian!
How to prepare for a job interview at Punter Southall
✨Know the Company Inside Out
Before your interview, take some time to research Guardian and their mission. Understand their approach to customer service and how they aim to make life better for families. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully resolved customer queries. Highlight your communication skills and how you maintained a positive attitude, even in challenging situations. This will demonstrate that you have the right mindset for the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value effective communication, which is crucial for a Customer Experience Advisor.
✨Demonstrate Team Spirit
Be ready to discuss how you work well in a team environment. Share examples of how you've collaborated with colleagues to resolve issues or improve processes. Guardian values team spirit, so showing that you can contribute positively to a team will set you apart.
