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- Tasks: Manage Life, Critical Illness, and Disability claims while providing top-notch customer support.
- Company: Guardian, a forward-thinking company dedicated to protecting families.
- Benefits: Private medical insurance, competitive pension, gym memberships, and 25 days holiday.
- Why this job: Join an award-winning team and make a real difference in people's lives.
- Qualifications: Experience in claims management and excellent customer service skills.
- Other info: Great opportunities for professional growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better. Are you an experienced Claims Specialist looking for an exciting new opportunity? We are looking for a talented individual with demonstrable knowledge and understanding of the UK life, critical illness and health protection insurance sector and strong customer service skills to manage Life, Critical Illness, and/or disability claims.
As a Claims Specialist, you will manage Life, Critical Illness, and/or Disability claims, making key decisions and providing excellent customer support through our HALO claims service, ensuring compliance with industry standards and UK regulations while managing and enhancing our customers' experience addressing each case with precision and empathy.
Your Responsibilities Include But Will Not Be Limited To:
- Managing a portfolio of Life, Critical Illness, and/or disability related claims in line with Industry guidelines, UK legislation, and best practice claims management techniques
- Listening to our customers and helping to support them through our HALO claims service
- Building strong relationships with internal and external partners
- Supporting the growth and development of our disability claims management proposition
Who are we looking for?
In this role your skills and experience with Life, Critical Illness, and/or disability related claims will be crucial in identifying trends and contributing to the continuous improvement and development of best practices.
- Experience managing all aspects of Life, Critical Illness, and/or disability related claims within an agreed claims authority
- A detailed knowledge of the UK protection insurance market and regulatory environment
- Great customer service skills with a passion and desire to achieve the best outcome for the customer
Special skills or qualities:
- Excellent communication skills, both verbal and written
- Strong planning and organisational skills
- A CII claims qualification, or similar, is desirable but not essential
What’s in it for you?
- Private Medical Insurance with rewards for yourself with discounted rates for your family members
- Competitive Company Pension Scheme
- Access to several employee discounted schemes to suit your lifestyle including but not limited to:
- Private dental insurance
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work scheme
- Comprehensive Europe and Worldwide Travel Insurance
- Medical Cash Plan
- Gym memberships
- Access to 24/7 GP service for you and your family
- 25 days holiday with the option to purchase more
This is an exciting time to be joining us with plenty of opportunity for professional growth we invite you to apply to become part of our award-winning team. Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.
Claims Specialist - Hybrid in Reading employer: Punter Southall
Contact Detail:
Punter Southall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Specialist - Hybrid in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance sector, especially those who work at Guardian or similar companies. A friendly chat can open doors and give you insider info on the claims specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of life, critical illness, and disability claims. We want you to showcase your expertise and how you can enhance customer experiences through our HALO claims service.
✨Tip Number 3
Practice your communication skills! As a Claims Specialist, you'll need to convey complex information clearly and empathetically. Role-play with a friend or use online resources to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our award-winning team at Guardian.
We think you need these skills to ace Claims Specialist - Hybrid in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Specialist role. Highlight your experience in managing Life, Critical Illness, and disability claims, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the insurance sector and how your skills align with our mission at Guardian. Remember, we love a personal touch, so let your personality come through!
Showcase Relevant Experience: When filling out your application, be sure to highlight any relevant experience you have in the UK protection insurance market. We’re looking for someone who understands the ins and outs of claims management, so make that clear!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our award-winning team!
How to prepare for a job interview at Punter Southall
✨Know Your Stuff
Make sure you brush up on your knowledge of the UK life, critical illness, and health protection insurance sector. Familiarise yourself with the latest industry trends and regulations, as this will show that you're not just a candidate, but someone who genuinely understands the field.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer support. Think about how you handled difficult situations or went the extra mile for a customer. This will demonstrate your ability to manage claims with empathy and precision.
✨Build Relationships
During the interview, highlight your ability to build strong relationships with both internal and external partners. Share specific instances where collaboration led to successful outcomes, as this is crucial for a Claims Specialist role.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the company's approach to claims management or how they support their employees' professional growth. It shows you're engaged and genuinely interested in the role.
