Deputy Payroll Manager in Middlesbrough

Contractual hours: 36.25

Basis: Full time

Job category/type: XPS Administration

Date posted: 20/06/2025

Job reference: REQ003336

Location: Middlesbrough

Employment Type: Permanent, Full Time

Grade: Consultant Hybrid

About XPS Group

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About The Role

We are currently seeking a Deputy Payroll Manager to join our team, working closely with the Payroll Team and Payroll Managers to ensure provision of high-quality pension payroll services to both beneficiaries and trustees. In addition, you will be expected to participate in strategic business changes i.e. critical success factors, implement decisions made by the Board and Principles and understand the issues that affect the performance of the Company.

Key Responsibilities

• Be involved in a wide range of pension payroll, management and consultancy tasks.
• Have responsibility for the service delivery within your team in terms of quality, profit and sustainability for an assigned XPS Administration client portfolio as well as the day-to-day line management of the designated team.
• Manage day to day activities of staff to ensure efficient and effective delivery of all work.
• Hold regular workflow meetings with senior team members (where needed) to manage progress and resolve issues.
• Monitor accuracy performance and SLAs for the team, including activity and client performances, and take action to ensure targets are met.
• Help identify training needs across the team and assist with developing and mentoring team members.
• Conduct regular one to ones and catch-up meetings, including mentoring meetings with staff in probation and liaise with the Payroll Manager regarding appraisals.
• Share information with team members on service delivery objectives and targets for assigned client portfolios.
• Present technical matters at team meetings.
• Coordinate team compliance with mandated initiatives, such as mandatory training and effectively communicate the importance and impact of these requirements.
• Support, motivate and coach colleagues to the benefit of the team and wider Company.
• Attend and actively contribute to Management meetings.
• Deputise at Payroll Manager meetings when necessary.
• Ensure the accurate update of time recording for both chargeable and non-chargeable activities.
• Seek ways of innovating and improving quality, service delivery and efficiencies in processes and procedures.
• Maintain a client focused approach, able to develop trusting and credible partnerships with Clients and Admin Teams both face to face and via the telephone.
• Proactively identify potential issues and drive timely resolutions to minimise the impact on members.
• Update internal change control and other schedules and spreadsheets as required.
• Ensure breaches, errors and complaints logs are promptly completed and regularly viewed.
• Assist in recruitment process including interviews.
• Take part in marketing and new business activities including completing tender responses, attending pitches and presenting at site visits.
• Provide expert advice solutions to pensions payroll queries and pensions consultative advice; keep abreast of technical and legislative developments within the pensions industry and provide technical support to more junior staff.
• Drive and support efficiency projects across the team.
• Provide guidance to team members on items such as utilisation and recoverability so there’s more awareness at all levels.
• Oversee project management of annual and ad hoc projects such as year-end HMRC returns pension increases.
• Attend trustee meetings when opportunity arises.

Your Profile: Essential:

• Able to demonstrate expert knowledge of pension payroll administration activities and apply this knowledge to any scheme payroll.
• Previous pension payroll administration experience of Public Sector schemes including running of payrolls on a computerised system, balancing month-end and year-end returns.
• Thorough knowledge of pensions payroll legislation framework and demonstrable ability to remain informed of changes to the framework.
• Previous supervisory or management experience is required, ideally including performance monitoring, appraisals, recruitment etc.
• Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements.
• IT proficient: Microsoft Word, Excel, Outlook & PowerPoint.

Qualifications

• Ideally a minimum of three C grades or above at A Level or equivalent qualification.
• Strong Maths and English GCSE or equivalent qualification - minimum grade B.

What We Offer

Enjoy a competitive salary, annual discretionary bonus, and 25 days holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How To Apply

Interested candidates should submit applications via Apply Now option or contact for more information. Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunities Statement

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.