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- Tasks: Manage Life, Critical Illness, and Disability claims while providing excellent customer support.
- Company: Join a recognised company known for inclusivity and five-star customer service.
- Benefits: Enjoy flexible working, private medical insurance, and numerous employee discounts.
- Why this job: Be part of a dedicated team focused on excellence and customer satisfaction.
- Qualifications: Experience in the UK life and health protection insurance sector is essential.
- Other info: Opportunities for professional development and sponsored study available.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced claims specialist looking for an exciting new opportunity? We are looking for a talented individual with demonstrable knowledge and understanding of the UK life, critical illness and health protection insurance sector and strong customer service skills to manage Life, Critical Illness, and/or disability claims.
We are a Company recognised across the industry for our dedication to inclusivity and five-star customer service (among other awards), you will be joining a Company filled with dedicated and talented professionals working together to achieve our business goals and uphold our exceptional reputation.
Brief Overview Of The Role
As a Claims Specialist, you\’ll manage Life, Critical Illness, and/or Disability claims, making key decisions and providing excellent customer support through our HALO claims service, ensuring compliance with industry standards and UK regulations while managing and enhancing our customers\’ experience addressing each case with precision and empathy.
What You’ll Be Doing
In this role your skills and experience will be crucial in identifying trends and contributing to the continuous improving and development of best practices. A key part of your role will be to maintain open communication with customers, providing updates and guidance throughout the claims process to build trust and customer satisfaction while working with colleagues across the Company to resolve complex cases and implement strategic solutions, helping us to achieve our commitment to excellence in claims management.
What’s in it for you:
- Flexible Working: we offer full time, part-time, and compressed working patterns within the team to suit your lifestyle
- Private Medical Insurance with rewards for yourself with discounted rates for your family members
- Competitive Company Pension Scheme
- Opportunities for professional development and sponsored study
- Access to several employee discounted schemes to suit your lifestyle including but not limited to:
- Private dental insurance
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work scheme
- Comprehensive Europe and Worldwide Travel Insurance
- Medical Cash Plan
- Gym memberships
- Access to 24/7 GP service for you and your family
- 25 days holiday with the option to purchase more
Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com. #J-18808-Ljbffr
Health & Protection Claims Specialist - Homebased employer: Punter Southall
Contact Detail:
Punter Southall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health & Protection Claims Specialist - Homebased
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in the UK life and health protection insurance sector. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving industry.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed claims or resolved customer issues in the past. Be ready to discuss specific situations where your empathy and communication made a difference.
✨Tip Number 3
Network with professionals in the insurance industry, especially those who work in claims management. Engaging with others can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Research StudySmarter's values and commitment to inclusivity and customer service. Tailor your conversations during interviews to reflect how your personal values align with ours, showcasing that you're a great cultural fit for our team.
We think you need these skills to ace Health & Protection Claims Specialist - Homebased
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Health & Protection Claims Specialist position. Tailor your application to highlight your relevant experience in managing Life, Critical Illness, and disability claims.
Highlight Relevant Experience: In your CV and cover letter, emphasise your demonstrable knowledge of the UK life and health protection insurance sector. Provide specific examples of how you've successfully managed claims and delivered excellent customer service in previous roles.
Showcase Soft Skills: Since the role requires strong customer service skills, make sure to illustrate your ability to communicate effectively and empathetically with customers. Mention any experience you have in building trust and satisfaction during the claims process.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the claims management field.
How to prepare for a job interview at Punter Southall
✨Showcase Your Industry Knowledge
Make sure to brush up on your understanding of the UK life, critical illness, and health protection insurance sector. Be prepared to discuss recent trends or changes in regulations that could impact claims management.
✨Demonstrate Empathy and Customer Service Skills
As a Claims Specialist, you'll need to show that you can handle sensitive situations with care. Prepare examples from your past experiences where you successfully managed customer interactions, especially in challenging circumstances.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved complex claims or improved processes. This will demonstrate your ability to think critically and contribute to best practices within the team.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the company's culture, their approach to inclusivity, and how they support professional development. This shows your genuine interest in the role and the company.