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For Companies At a Glance
- Tasks: Help Financial Advisers and Policyholders by resolving queries via phone, email, and webchat.
- Company: Punter Southall is dedicated to protecting families with innovative financial solutions.
- Benefits: Enjoy private medical insurance, gym memberships, and 25 days holiday plus more perks!
- Why this job: Join an award-winning team making a real difference in people's lives while growing your career.
- Qualifications: Strong communication skills and a customer-first mindset; previous customer service experience preferred.
- Other info: This hybrid role offers flexibility and opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better. We’re growing and looking for a Customer Support Specialist to join our award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post. If you have a passion for great customer service and thrive in a supportive, innovative environment, we’d love to hear from you.
What does a Customer Support Specialist do?
- Resolve customer queries at first point of contact via telephone calls, webchats and emails.
- Keep accurate and up-to-date customer records by working through admin tasks.
- Take ownership of issues and see them through to resolution.
Who are we looking for?
- A customer-first mindset and strong communication skills.
- Positivity, energy, and the ability to manage your own workload.
- Team spirit and resilience when dealing with challenging queries.
- Experience in customer service.
Be part of a business that’s truly making a difference — apply now and help us build something better.
What’s in it for you?
- Private Medical Insurance with rewards for yourself with discounted rates for your family members
- Competitive Company Pension Scheme
- Access to several employee discounted schemes to suit your lifestyle including but not limited to:
- Private dental insurance
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work scheme
- Comprehensive Europe and Worldwide Travel Insurance
- Medical Cash Plan
- Gym memberships
- Access to 24/7 GP service for you and your family
- 25 days holiday with the option to purchase more
Should you wish to learn more about the role, or have any questions, please contact our HR Team via
#J-18808-Ljbffr
Customer Support Specialist - Hybrid employer: Punter Southall
Contact Detail:
Punter Southall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist - Hybrid
✨Tip Number 1
Familiarise yourself with the company's mission and values. Understanding Guardian's commitment to providing protection for families will help you align your responses during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Prepare to showcase your customer service experience by thinking of specific examples where you've resolved queries effectively. Highlighting your ability to manage challenging situations will resonate well with the hiring team.
✨Tip Number 3
Practice your communication skills, especially in a hybrid environment. Since you'll be interacting via phone, email, and webchat, being articulate and clear in your responses is crucial for this role.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. The job description mentions a supportive environment, so expressing your ability to work well with others and contribute positively to the team will make you stand out.
We think you need these skills to ace Customer Support Specialist - Hybrid
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer queries in the past, demonstrating your problem-solving skills and customer-first mindset.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to manage queries effectively. Use bullet points to make your achievements clear and concise.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at Punter Southall
✨Show Your Customer-Centric Mindset
Make sure to highlight your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to resolve customer queries in previous roles, as this aligns perfectly with the company's mission.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with Financial Advisers and Policyholders, practice articulating your thoughts clearly. Prepare to discuss how you handle difficult conversations and ensure that you can convey complex information in an easy-to-understand manner.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've successfully resolved challenging customer issues and be ready to explain your thought process and the steps you took to achieve a resolution.
✨Emphasise Team Spirit and Resilience
The company values teamwork and resilience, especially when dealing with challenging queries. Be prepared to discuss how you work collaboratively with others and how you maintain a positive attitude in stressful situations.
