At a Glance
- Tasks: Help customers with queries via phone, email, and webchat while keeping records up-to-date.
- Company: Join Guardian, a company dedicated to making life better for families.
- Benefits: Enjoy private medical insurance, gym memberships, and 25 days holiday.
- Other info: Hybrid role with opportunities for personal and professional growth.
- Why this job: Be part of a team that truly makes a difference in people's lives.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
The predicted salary is between 25000 - 32000 € per year.
Guardian is on a mission to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better. We’re growing and looking for a Customer Experience Advisor to join our award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post.
Responsibilities
- Resolve customer queries at first point of contact via telephone calls, webchats and emails.
- Keep accurate and up-to-date customer records by working through admin tasks.
- Take ownership of issues and see them through to resolution.
Requirements
- A customer-first mindset and strong communication skills.
- Positivity, energy, and the ability to manage your own workload.
- Team spirit and resilience when dealing with challenging queries.
- Experience in customer service.
Be part of a business that’s truly making a difference — apply now and help us build something better.
What’s in it for you?
- Private Medical Insurance with rewards for yourself with discounted rates for your family members
- Competitive Company Pension Scheme
- Access to several employee discounted schemes to suit your lifestyle including but not limited to:
- Private dental insurance
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work scheme
- Comprehensive Europe and Worldwide Travel Insurance
- Medical Cash Plan
- Gym memberships
- Access to 24/7 GP service for you and your family
- 25 days holiday with the option to purchase more
Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.
Customer Experience Advisor - Hybrid employer: Punter Southall
Guardian is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture where your contributions truly matter. With a strong focus on employee benefits such as private medical insurance, a competitive pension scheme, and various lifestyle discounts, you will find ample opportunities for personal and professional development in a supportive environment. Join us in our mission to make a meaningful impact while enjoying a healthy work-life balance in a hybrid role that allows flexibility and autonomy.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - Hybrid
✨Tip Number 1
Get to know the company! Research Guardian's mission and values so you can show how your customer-first mindset aligns with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be resolving queries via phone, email, and webchat, role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your positivity and resilience! Prepare examples of how you've handled challenging customer situations in the past. This will demonstrate your ability to manage your workload effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our award-winning team.
We think you need these skills to ace Customer Experience Advisor - Hybrid
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your customer service experience and how it aligns with our mission at Guardian — Life. Made Better.
Showcase Your Communication Skills:Since strong communication is key for this role, give examples in your application that demonstrate your ability to resolve queries effectively. We want to see how you can connect with Financial Advisers and Policyholders!
Be Positive and Energetic:We love a positive attitude! In your application, let your enthusiasm shine through. Share experiences where your energy helped you manage challenging situations or queries.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our award-winning team.
How to prepare for a job interview at Punter Southall
✨Know the Company Inside Out
Before your interview, take some time to research Guardian and their mission. Understand their brand promise, 'Life. Made Better.' This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding service, prepare examples from your past experiences where you've successfully resolved customer queries. Highlight your communication skills and how you maintained a positive attitude, even when faced with challenging situations.
✨Demonstrate Team Spirit
Guardian values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or supported a colleague, showcasing your resilience and ability to manage your workload effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or growth opportunities within Guardian. This not only shows your enthusiasm but also helps you determine if this is the right fit for you.
