Guardian is seeking an experienced Team Manager for the Front Office customer service team in a 50/50 hybrid arrangement. You will lead resources, manage performance, and drive improvements to meet targets while collaborating with Operations, Distribution and Marketing to safeguard service reputation.
The role includes coaching, regular 1:1s, and involvement in recruitment and escalation handling, with a focus on delivering excellent customer outcomes across their journey.
#J-18808-Ljbffr
Front Office Team Manager - Hybrid Leadership & Impact in Reading employer: Punter Southall Group
Guardian is an excellent employer that prioritises a customer-first approach while fostering a supportive and innovative work culture. With hybrid working options, employees enjoy flexibility alongside opportunities for personal and professional growth, making it a rewarding place to build a career in customer experience.
