At a Glance
- Tasks: Lead a vibrant team to deliver exceptional guest experiences in a premium pub setting.
- Company: Join The Punchbowl, a top-notch country pub known for its hospitality and quality.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive work environment.
- Other info: Flexible hours with opportunities for advancement in the hospitality industry.
- Why this job: Be part of a dynamic team that values your input and fosters career growth.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Location: The Punchbowl, Lapworth, Solihull
Department: Front of House
Reporting to: Assistant Manager / General Manager
About The Punchbowl
The Punchbowl is a premium country pub and restaurant located in the heart of Lapworth, offering high-quality food, drinks, accommodation and exceptional hospitality. We are looking for an enthusiastic, confident and experienced Restaurant Supervisor to join our management team and help deliver outstanding guest experiences while maintaining excellent operational standards.
Key Responsibilities
- Guest Experience & Service Standards
- Lead by example, delivering friendly, professional and attentive service.
- Ensure every guest receives a warm welcome and a genuine farewell.
- Supervise daily restaurant and bar operations to maintain smooth and efficient service.
- Handle guest enquiries, feedback and complaints professionally.
- Ensure the team consistently offers starters, desserts, coffees and additional drinks to maximise sales.
- Maintain high standards of presentation, cleanliness and atmosphere throughout the venue.
- Team Leadership & Development
- Support the management team in leading, motivating and developing the Front of House team.
- Conduct pre-shift briefings, ensuring staff understand daily targets, bookings, specials and service expectations.
- Allocate duties and sections effectively during service.
- Coach team members to improve product knowledge, confidence and service standards.
- Monitor staff performance, punctuality, appearance and adherence to company policies.
- Support the training and induction of new employees.
- Daily Operations
- Take responsibility for opening and closing procedures when required.
- Act as the Manager on Duty when authorised.
- Ensure all daily operational checks are completed accurately and on time.
- Oversee table reservations, large bookings and private functions.
- Coordinate effectively with the kitchen team to ensure efficient food service.
- Monitor stock levels and report shortages or operational issues.
- Ensure cash handling, payment processing and till procedures follow company policy.
- Support the management team with stock control, deliveries and ordering.
- Health, Safety & Food Hygiene
- Ensure full compliance with food safety, health and safety and allergen procedures.
- Follow company policies when handling guests with dietary requirements and allergies.
- Ensure all cleaning schedules, temperature checks and operational records are completed correctly.
- Identify and report maintenance issues promptly.
- Ensure the restaurant, bar and guest areas remain clean, safe and well maintained.
- Support compliance with licensing requirements and responsible alcohol service.
- Sales & Commercial Performance
- Support the management team in achieving daily and weekly sales targets.
- Encourage effective upselling and excellent product knowledge.
- Monitor service efficiency and help control labour costs.
- Minimise waste, breakages and unnecessary expenditure.
- Promote seasonal menus, events, accommodation and special offers.
- Take ownership of delivering a successful and profitable shift.
Skills & Experience Required
- Previous experience in a supervisory role within a restaurant, pub or hospitality environment is preferred.
- Strong leadership and communication skills.
- Passion for hospitality and delivering exceptional customer service.
- Ability to remain calm, organised and professional during busy services.
- Good understanding of food hygiene, allergens and health and safety.
- Confidence in handling guest complaints and resolving operational challenges.
- Ability to motivate and support a team.
- Strong attention to detail and a hands-on approach.
- Flexibility to work evenings, weekends and bank holidays.
What We Are Looking For
- Leads from the front and sets a positive example.
- Takes pride in maintaining high standards.
- Is proactive, reliable and accountable.
- Understands the importance of teamwork and communication.
- Has a commercial mindset and understands the importance of sales and profitability.
- Is passionate about creating memorable guest experiences.
- Wants to develop your career within hospitality management.
What We Offer
- A supportive and professional working environment.
- Opportunities for training and career progression.
- The chance to work alongside an experienced management and kitchen team.
- Employee benefits in line with company policy.
- The opportunity to play an important role in the continued development and success of The Punchbowl.
Our Expectations
As a Restaurant Supervisor at The Punchbowl, you will be expected to take ownership of your shifts, support the management team and ensure our guests receive consistently excellent service. Our aim is simple: deliver outstanding hospitality, maintain exceptional standards and create a positive, successful working environment for everyone.
FOH Supervisor employer: Punchbowl lapworth
Punchbowl Lapworth offers a welcoming and professional work environment, emphasizing exceptional customer service and teamwork. Employees can expect to be part of a supportive team that values their contributions and fosters personal growth. The company is known for its relaxed atmosphere and commitment to delivering memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Punchbowl lapworth. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Punchbowl lapworth
Don't be shy about reaching out to Punchbowl lapworth directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace FOH Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Punchbowl lapworth and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Punchbowl lapworth
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
