At a Glance
- Tasks: Support our pubs with admin tasks and deliver exceptional customer service.
- Company: Join Punch Pubs, a vibrant company aiming for 5* excellence.
- Benefits: Enjoy competitive salary, bonuses, pension, and pub discounts.
- Other info: Great opportunities for personal development and career progression.
- Why this job: Be part of a diverse team and make a real impact in the community.
- Qualifications: Customer-focused with strong communication skills; admin experience preferred.
The predicted salary is between 22050 - 26950 £ per year.
At Punch Pubs we’re aiming to be the 5* pub company.
We want to create a world class team where every employee embodies the essence of 5* Partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles.
The job description sets out what we need from you to be successful in your role and what you can expect in return.
Come as you are — and thrive
At Punch, we believe great pubs are built by great people, and great people don’t all look, think or act the same.
We’re proud to be a place where individuality is welcomed, differences are valued, and everyone can bring their whole self to work.
If you need adjustments or a different approach to help you shine, we’ll work with you to make it happen.
We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.
As a Pub Support Administrator my core purpose is to:
Working together to create epic community pubs & provide great hospitality experiences Maximising business opportunities through supporting our Publicans and Management Partners Delivering the everyday, brilliantly, simply providing great admin & support via phone/email/e-queries as well as face to face Regionally or Concept aligned, providing admin support for Operations and other business areas where required.
Accountabilities
- Providing multi-skilled admin support i.e. raising purchase orders, ordering equipment, placing drinks orders, repairs, arranging couriers, approving invoices, dealing with queries, logging field staff holidays, administration of Appian based tasks
- Supporting the launch of Epic pubs including hosting regular meetings and communicating effectively with internal and external key stakeholders.
- Onboarding new acquisitions
- Giving brilliant service and meeting customer expectations, whilst keeping to departmental objectives
- Delivering any ad-hoc tasks as required and provide cover to the wider Business Support team
- Develop a deep understanding of our pubs, Publicans, Management Partners and our People
- Identify customer needs and deliver the best solution in line with business ways of working
- Proudly and confidently communicate all things Punch
- Provide high quality, administrative assistance to support in driving profit growth
- Add your personality into your role!
- Contribute to our wider business goals by doing your role to the best of your ability - delivering great service, whilst achieving key individual and team measurables
- Actively build and maintain strong working relationships
- Demonstrate a proactive approach to your own personal development and take ownership of working on any development areas
- Liaise effectively with others and utilise information and knowledge in order to reach solutions
- Meet our business challenges by working on other activities and projects if required
Person Specification – Technical Competencies/Professional expertise
- Customer focused – Ability to listen and respond to customers providing a quality service
- Effective working relationships - Ability to work in a team by demonstrating flexibility, a fun attitude and the ability to share knowledge
- Planning, organising and flexibility – Organised & able to work in a fast paced and changeable environment
- Problem solving and decision Making abilities with a keen eye for detail
- Communicating and influencing - Ability to communicate with personality on the telephone and in writing
- Commercial awareness and industry knowledge
- Striving for excellence - Proactive approach to individual training, development and progression
- Experience within a fast-paced administration environment is desirable
- Experience of working within Pub/Restaurant/Retail/Sales/Leisure/Tourism/Hospitality/Service industry desirable
- Use of Excel, Word, PowerPoint, Outlook, Web, Apps and inhouse computer systems
- English and Maths GCSE (or equivalent) - Grade 4/C or above (in both)
What You’ll Get In Return
- Competitive salary
- Performance related annual bonus
- Company pension
- Life insurance
- 25 holiday days + bank holidays
- Option to buy and sell holidays, plus long service days
- Retail and leisure discount schemes
- Health and wellbeing suite via Perkbox
- Employee assistance programme via Perkbox
- Free pay day drinks
- Progression and development opportunities
- Pub discount scheme
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Pub Support Administrator employer: Punch Pubs & Co
At Punch Pubs, we pride ourselves on being an exceptional employer, dedicated to fostering a vibrant and inclusive work culture where individuality is celebrated. As a Pub Support Administrator, you will enjoy competitive salaries, performance bonuses, and numerous opportunities for personal and professional growth, all while contributing to the success of our community pubs. With a strong emphasis on employee well-being and development, Punch Pubs offers a supportive environment that empowers you to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Pub Support Administrator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Punch Pubs & Co. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Punch Pubs & Co
Don't be shy about reaching out to Punch Pubs & Co directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Pub Support Administrator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Punch Pubs & Co and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Punch Pubs & Co
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
