Pub Development Coach (North East)

At Punch Pubs we’re aiming to be the 5* pub company.

We want to create a world class team where every employee embodies the essence of 5* Partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles.

The job description sets out what we need from you to be successful in your role and what you can expect in return.

Come as you are — and thrive

At Punch, we believe great pubs are built by great people, and great people don’t all look, think or act the same.

We’re proud to be a place where individuality is welcomed, differences are valued, and everyone can bring their whole self to work.

If you need adjustments or a different approach to help you shine, we’ll work with you to make it happen.

We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.

As a Pub Development Coach my core purpose is to:

Foster a guest-obsessed culture across the UK Pub Estate by delivering high-impact training, coaching and development.Partner with Operations Managers and Pub Partners to build capability, embed a people first culture, drive operational excellence, and consistently deliver outstanding guest experiences.

What you’ll get in return:

• Competitive salary
• Performance related annual bonus
• Company pension
• Life insurance
• 25 holiday days + bank holidays
• Option to buy and sell holidays, long service
  days
• Retail and leisure discount schemes
• Car allowance
• Electric car salary sacrifice scheme
• Single cover private healthcare
• Health and wellbeing suite via Perkbox
• Employee assistance programme via Perkbox
• Free pay day drinks
• Progression and development opportunities
• Pub discount scheme

Accountabilities

• Training Development: Design and implement tailored training programmes aligned to business
  needs, driving guest satisfaction and operational excellence.
• Delivery: Facilitate engaging, high-impact learning (face-to-face and virtual) to embed consistent
  culture and standards across the estate.
• Coaching & Support: Provide structured coaching and ongoing development support to Pub Partners and their teams to enhance capability and business performance.
• Collaboration: Partner with Operations Managers and cross-functional teams to identify capability
  gaps and implement effective solutions to drive business growth and Pub Partner success.
• Evaluation & Continuous Improvement: Measure training effectiveness and operational performance,
  using insight to continuously improve outcomes.
• Operational Excellence: Embed consistent execution of standards, aligned to brand expectations,
  guest experience and commercial performance to unlock potential & see our Pub Partners thrive.

Key stakeholders

• Operations Managers: Partner to identify capability needs, shape training strategies and ensure
  effective implementation.
• Management Partners: Build strong relationships to coach and support pub teams, improving
  performance, long term partner success and guest satisfaction.
• Food Business Managers & Training Support Chefs: Collaborate to integrate food excellence into
  training and operational delivery.
• L&D Team: Work collaboratively to leverage best practice and deliver innovative learning aligned to
  ‘THIRST’.

Person Specification – Technical Competencies/Professional expertise

• Hospitality Expertise: Strong operational background in hospitality, with experience in training and
  development and a solid understanding of industry best practice and compliance.
• Coaching & Development: Proven ability to coach, mentor and develop individuals and teams,
  driving measurable performance improvement.
• Communication Skills: Highly effective communicator with the ability to engage, influence and
  ipspire diverse audiences.
• Stakeholder Management: Builds strong, credible relationships and collaborates effectively across
  multiple stakeholders.
• Commercial Acumen: Understands key commercial drivers and uses insight to improve revenue,
  efficiency and profitability.
• Training Design & Delivery: Experienced in designing and delivering impactful learning solutions that drive lasting results.
• Passion for Hospitality: Demonstrates genuine passion for hospitality and a commitment to
  exceptional guest experience. Believes in the opportunity hospitality offers for long term career
  growth.

Interested?

Apply now!