At Punch Pubs we’re aiming to be the 5* pub company.
We want to create a world class team where every employee embodies the essence of 5* Partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles.
The job description sets out what we need from you to be successful in your role and what you can expect in return.
Come as you are — and thrive
At Punch, we believe great pubs are built by great people, and great people don’t all look, think or act the same.
We’re proud to be a place where individuality is welcomed, differences are valued, and everyone can bring their whole self to work.
If you need adjustments or a different approach to help you shine, we’ll work with you to make it happen.
We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.
As a Property Services Assistant my core purpose is to:
To provide property related administrative services and support to managers, activities, and
projects across the Punch business through the delivery of outstanding guest service.
What you’ll get in return:
Competitive salary
Performance related annual bonus
Company pension
Life insurance
25 holiday days + bank holidays
Option to buy and sell holidays, plus long service days
Health and wellbeing suite via Perkbox
Employee assistance programme via Perkbox
Free pay day drinks
Progression and development opportunities
Pub discount scheme
Retail and leisure discount schemes
Accountabilities:
Analyse and process property related invoices to ensure all are accurately aligned and
costed.
Development of new reporting to support business improvement plans
Follow up on contractor quotes to agreed SLA’s
Monitor contractor performance against the associated KPI’s
Develop and maintain property activity plans and trackers
Central point of enquiry or request for service from our guests (internal and external) - via email, letter, telephone and referral from the Business Support team.
Review and update associated policies.
Develop a deep understanding of our pubs, property process and practice
Identify guest needs and deliver the best solution in line with business’ way of working
Proudly and confidently communicate all things Punch
Provide high quality, administrative assistance to support in driving growth
Add your personality to your role!
Contribute to our wider business goals by delivering great service, whilst achieving key individual and team measures
Actively build and maintain strong working relationships
Identify opportunities to improve ways of working, process, and practice
Demonstrate a proactive approach to your own personal development and take ownership of working on any development areas
Review and structure a personal development pathway to grow skills, knowledge and behaviours
Support and care for colleagues to encourage a positive and progressive team culture
Provide a dedicated project administration support including involvement in process/systems testing/training
Deliver any ad-hoc tasks as required and provide cover to other Property administrative roles
Work closely with the Property Partnerships Manager to deliver key tasks in a timely, efficient manner.
Plan meetings with key stakeholders, track and communicate actions, manage progress through to project completion.
Person Specification – Technical Competencies/Professional expertise
Planning & organising
Problem solving & decision making
Communication and influencing
5 star guest orientation
Understanding people and working in teams
Strong IT skills – ability to manipulate data in excel; ability to produce high quality PowerPoint presentations; ability to construct effective communications to guest groups.
Experience of Navi purchase ordering system (preferable)
Management of third party suppliers and contractors
Strong awareness of issues affecting group leased property activities – legislation, business needs, environmental issues, etc. (Preferrable)
Interested?
Apply now!
Property Partnership Assistant employer: Punch Pubs & Co
At Punch Pubs & Co, we pride ourselves on fostering a vibrant and inclusive work culture that values collaboration and innovation. As a Pub Operations Administrator, you'll enjoy comprehensive training and development opportunities, ensuring your growth within the company while contributing to our mission of delivering exceptional guest experiences. Located in a dynamic environment, we offer competitive benefits and a supportive team atmosphere that makes every day rewarding.
