Operations Manager (Leased & Tenanted) - South West

Operations Manager (Leased & Tenanted) – South West

Join to apply for the Operations Manager (Leased & Tenanted) – South West role at Punch Pubs & Co

At Punch Pubs we’re aiming to be the 5* pub company. We want to create a world class team where every employee embodies the essence of 5* Partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles. The job description sets out what we need from you to be successful in your role and what you can expect in return.

Benefits

• Competitive salary
• Annual Company Bonus Scheme
• Company pension
• 25 Annual holiday days (Option to buy and sell)
• Free pay‑day drinks
• Retail & Leisure discount scheme
• and much more…

Role

Our L&T Operations Managers (OM) are at the forefront of partnering with our Publicans, developing awesome pubs for the community. Operations Managers think big, innovative, and commercially inspire our Publicans to generate sustainable sales and profitability, as well as converting those sales to profit through excellent pub controls and disciplines to exceed targets and drive performance. The role is focused on sales growth and business enhancement, with a large investment opportunity and an expectation of generating over £500k a year. Inspiring People, Growing Pubs & being proud underpin the OM approach and effective delivery of:

Partnership

Can effectively network to build, develop and maintain a pipeline of candidates for all businesses within the area. Has experience of recruiting high calibre individuals who demonstrate relevant and proven skills to maximise the potential of each individual business.

• Attract, engage, and build relationships, networking with talented individuals to ensure Punch Pubs is the best pub company to partner with.
• Ensure implementation of Publican calibre development plans supported by a performance management culture, setting new Publican’s up for success utilising the Punch Epic framework.
• Devise and maintain a strategic area plan that achieves its substantive Let’s targets.
• Proactively utilising the centrally available Publican Recruitment tools and talent banks in help in managing business failures by staying close to the reality of business and reacting quickly with viable solutions.

Guest

• Drive an exciting sales led culture across all pubs – maximising all sales opportunities underpinned by a Business to Business Mindset (B2B)
• Ensure there are clear 5* Publican calibre development plans supported by a positive performance management culture.
• Engage with, support delivery of and promote centrally facilitated tools, that support Publicans to maximise the power of social media in interacting with their communities, guests and in turn generate sales.
• Maximise the Punch guest segmentation tools, HDI insight data to add value to publicans guest led decision making inclusive of (Food, Drink), price, place, and promotion (ROTW).

Compliance

• Adherence to regulated principles of The Pubs Code.
• Maintaining strong publican relationships by adhering to the Punch call cycle.
• Manage drinks range effectively – helping pubs adhere to stocking policy and purchase to tied agreements.
• Management of Large Pack Tie Compliance ensuring CDI is below the targeted % average, with a zero tolerance to buying out.
• Working with the central credit team, and support tools in preventing and managing debt.

Proactive Sales

• Lead and develop Publican business and sales growth skills within your region as a key focus for growth.
• Deliver Operational excellence across all Pubs maintaining high standards across the Operational basics.
• Utilising the premiumisation ranging tool to achieve 100% perfect range that drives great margin and sales.
• Seek commercial sales opportunities for Punch Pubs & Co inclusive of converting Tied Non Stockists to Punch.

Profit Conversion

• Develop a clear vision to deliver area plans and aligned budget which focuses on Key Performance Indicators such as organic sales growth, succession planning, improved cost control and operating profit, including effective management of budgets, forecasting and overall P&L management.
• Driving area to achieve long term profitability whilst ensuring all targets and KPIs are achieved.
• From your strategic area plan, deploy capex ensuring targeted areas of investment deliver against ROI.

Interested?

Apply now!

Seniority level

• Mid‑Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality