Area Manager - Unity in London

At Punch Pubs we\’re aiming to be a 5* pub company. We want to create a world‐class team where every employee embodies the essence of 5* Partnership, supporting our brilliant pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles.

The job description sets out what we need from you to be successful in your role and what you can expect in return.

Area Manager – Unity SocialAs an Area Manager – Unity Social, my core purpose is to lead a portfolio of pubs operated by self‐employed partners. Your role is to support, coach and challenge operators to deliver outstanding community‐focused pubs, delivering exceptional guest experiences, driving sales and maintaining high operational standards. You will work in partnership with the Unity Social Senior OM and Operations Director to create the Unity Social family that works at the heart of the local community.

Key AccountabilitiesOperator Support & Development

Build strong relationships with pub operators, acting as a trusted advisor and coach.

Support operators in delivering excellent customer service and community engagement.

Ensure the delivery of well‐defined, structured onboarding plans for all new Partners in Unity Social, providing the tools, knowledge and support to launch their pub effectively.

Drive accountability of the Publican team through clear objectives, regular feedback, and direction, fostering a culture of continuous improvement.

Set an exceptional example with regular evening and weekend visits.

Community Engagement

Champion Unity Social\’s community ethos by encouraging operators to build strong local connections.

Support initiatives that enhance the pub\’s role in the community.

Commercial Performance

Build a sales‐hungry culture by inspiring, challenging and supporting Publicans and AMs to achieve the best possible proposition within each business.

Monitor and drive performance across sales, margin and cost control.

Analyse trading data and trends to identify opportunities for growth.

Ensure pubs are maximising their potential through local marketing and events.

Operational Excellence

Deliver operational excellence across all pubs, maintaining the highest retail standards.

Conduct regular site visits to ensure standards are upheld across cleanliness, compliance and presentation.

Support operators in resolving operational challenges and implementing best practices.

Compliance & Risk Management

Ensure all pubs operate within licensing laws, health & safety regulations and company policies.

Conduct audits and follow up on action plans to mitigate risk.

What You\’ll Get In Return

Competitive Salary

Annual Company Bonus Scheme

Company pension

25 Annual holiday days (Option to buy and sell)

Progression and development opportunities

Free pay‐day drinks

Retail & Leisure discount scheme

Pub discount scheme

Long service awards

and much more…

Technical Skills

Passion for community‐focused hospitality.

Demonstrable experience leading high‐performing teams – strong coaching and relationship building skills.

Love creating sales‐building activity in pubs and willingness to demonstrate in the pub at peak trading time.

Deep appreciation of the importance of sport to our customers.

Demonstrate humility in what you say and how you act.

Show high levels of enthusiasm and maintain energy and commitment in the face of setbacks and pressure.

Prioritise and effectively manage time and workload.

Excellent communication skills at all levels, with passion, integrity and credibility to influence and persuade.

Convert commercial awareness and understanding into sound business decisions that enable profitable outcomes.

Pre‐empt issues or problems that are likely to occur and put permanent fixes in place.

Deliver results without compromising company values and leadership behaviours.

Actively seek to develop own professional development and industry knowledge.

Understanding of wet‐led pub operations.

Key Stakeholders

Group Strategy and Commercial Director

Unity Social Operations Director

Unity Social Publicans

Every single community served by a Unity Social pub

Marketing Manager

Property ManagerRecruitment Manager

Senior HR Business Partner

L&D Business Partner

Finance Business Partner

Interested?Apply now!

Seniority level

Mid‐Senior level

Employment type

Full‐time

Job function

Sales and Business Development

Industries

Hospitality

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