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For Companies At a Glance
- Tasks: Create engaging learning content for digital and in-person training sessions.
- Company: Join a dynamic team focused on hospitality and guest experiences.
- Benefits: Enjoy a competitive salary, annual bonus, and 25 days holiday plus perks.
- Why this job: Be part of a collaborative culture that values creativity and personal growth.
- Qualifications: Experience in hospitality content creation and strong communication skills required.
- Other info: Opportunities for development and a fun workplace with various employee benefits.
The predicted salary is between 21500 - 25500 £ per year.
This exciting new role reports into the Talent & Development Business Partner and is perfect for someone who thrives on teamwork and collaboration but is also happy to work alone. A proactive individual with a passion for content creation, hospitality & inspiring guest moments at the start of their L&D career would be an awesome fit.
Accountabilities
- Design and develop engaging learning content for digital platforms and in-person practical sessions.
- Collaborate with subject matter experts to ensure content accuracy and relevance.
- Review and update existing content to maintain its effectiveness and relevance.
- Work closely with the Learning and Development team to align content with organisational goals.
- Use T&D BP feedback to create content to support the build of comprehensive learner journeys tailored to specific pub team job roles, ensuring that each journey addresses the unique needs and skills required for those roles.
- Develop inspiring training modules that cover various aspects of pub operations.
- Incorporate real-world scenarios and practical exercises into the learning content to provide hands-on experience.
- Utilise data and feedback to continuously improve and refine learning materials.
- Support with reporting, admin, emails and coordination on other projects being run in the Management Partnerships Talent and Development team.
We Believe In Thriving Together
- Partnership and Shared Success: Emphasise collaboration and teamwork to achieve common goals.
- Recognition and Celebration: Focus on recognising and celebrating excellent performance and personal achievements.
- Thriving Together: Reinforce mutual support and cooperation to ensure collective success.
By integrating these principles, the learning content will reflect the core values of partnership, recognition, empowerment, and shared success.
We Believe In Doing Well By Doing Good
- Soft Skills: Create content on communication, transparency, and trust-building, including modules on effective communication, active listening, and fostering openness.
- Sustainability and Responsibility: Develop materials on sustainability and social responsibility, covering eco-friendly practices, waste reduction, and community engagement.
- Guest-Centric Approach: Design training that prioritises guest needs, focusing on exceptional service and creating memorable experiences.
- Ethical Decision-Making: Use scenarios and case studies to highlight the importance of integrity and ethical decision-making in challenging situations.
- Holistic Performance: Create assessments that evaluate both outcomes and the processes/behaviours leading to those outcomes, emphasising the importance of how tasks are performed.
We Believe In Pride In Our Stride
- Inclusive Content Design: Create materials that celebrate diversity and highlight unique strengths through diverse case studies and scenarios.
- Encouraging Authenticity: Promote authenticity with modules on communication, confidence-building, and fostering a positive workplace culture.
- Empowering Innovation: Include interactive elements to inspire creativity and encourage new ideas through problem-solving and collaborative projects.
- Highlighting Success Stories: Share success stories to motivate learners and reinforce the potential for everyone to make a difference.
We Believe In Delighting Every Guest
- Guest-Centric Training: Focus on creating exceptional guest experiences with modules on customer service and understanding guest needs.
- Collaborative Learning: Foster teamwork and sharing of best practices to enhance pub operations and guest satisfaction.
- Empowerment and Support: Provide training that empowers our Management Partners and their teams with essential skills and continuous support.
- Focus on Inspiring those moments in pub: Instill a commitment to excellence in all aspects of pub operations to ensure guest happiness.
Key Relationships
- Food Business Managers
- Training Support Chefs
- Marketing Team
- People Team
- MP Operations Teams
Person Specification - Technical Competencies / Professional expertise
- Creative mindset with a passion for learning and education.
- Experience in designing and developing learning content in the hospitality industry.
- Time spent hands on working in pub or the hospitality industry preferred.
- Proficiency with e-learning authoring tools, ideally Creator for Attensi and multimedia software.
- Understanding of instructional design principles and adult learning theories with a preference to inspire and engage rather than teach.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Strong organisational and project management skills.
- A passion for Hospitality and a commitment to creating exceptional guest experiences.
Benefits
- Salary: £25,000 - £30,000
- Annual bonus
- 25 days holiday + Bank Holidays, plus the option to buy and sell.
- Company pension
- Retail and Leisure discount scheme
- Development opportunities
- Health and wellbeing suite
- Onsite subsidised canteen
- Pay day drinks
- Birthday giftbox
- Free on-site parking
- Plus lots, lots more...
Learning & Development Content Developer employer: Punch Pubs & Co
Contact Detail:
Punch Pubs & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Content Developer
✨Tip Number 1
Familiarise yourself with the latest trends in Learning and Development, especially within the hospitality sector. This will not only help you understand the industry better but also allow you to speak confidently about how your ideas can align with our goals at StudySmarter.
✨Tip Number 2
Network with professionals in the Learning and Development field, particularly those who have experience in hospitality. Engaging with them can provide insights into what makes effective training content and may even lead to valuable connections that could support your application.
✨Tip Number 3
Showcase your creativity by developing a sample training module or content piece that reflects our values of guest-centric service and collaboration. This practical demonstration of your skills can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would incorporate feedback into your content development process. Being able to articulate your approach to continuous improvement will demonstrate your commitment to creating effective learning experiences.
We think you need these skills to ace Learning & Development Content Developer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in content development and the hospitality industry. Emphasise any teamwork and collaboration skills, as well as your passion for creating engaging learning materials.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the company's values of partnership and shared success. Mention specific examples of your previous work that demonstrate your creative mindset and ability to develop effective training content.
Showcase Relevant Skills: Highlight your proficiency with e-learning authoring tools and multimedia software in your application. Discuss your understanding of instructional design principles and adult learning theories, and how you plan to apply these in the role.
Demonstrate Passion for Hospitality: Convey your passion for the hospitality industry throughout your application. Share any hands-on experience you've had in pubs or similar environments, and explain how this experience informs your approach to creating guest-centric training content.
How to prepare for a job interview at Punch Pubs & Co
✨Showcase Your Creativity
As a Learning & Development Content Developer, creativity is key. Prepare to discuss your previous projects and how you approached content creation. Bring examples of your work that demonstrate your ability to design engaging learning materials.
✨Understand the Hospitality Industry
Familiarise yourself with the hospitality sector, especially pub operations. Be ready to share insights on how your experiences in this field can inform your content development, and how you can create training that enhances guest experiences.
✨Emphasise Collaboration Skills
This role requires teamwork and collaboration. Be prepared to discuss how you've successfully worked with others in the past, particularly with subject matter experts, to develop relevant and accurate content.
✨Demonstrate Passion for Learning
Express your enthusiasm for learning and development. Share your thoughts on current trends in L&D and how you can contribute to creating a culture of continuous improvement within the organisation.
