Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire publicans to boost sales and create amazing pub experiences.
- Company: Join a dynamic pub company focused on community and partnership.
- Benefits: Enjoy a competitive salary, performance bonuses, and great work-life balance.
- Why this job: Make a real impact in the pub industry while developing your leadership skills.
- Qualifications: Experience in operations management and a passion for hospitality.
- Other info: Field-based role with excellent career growth opportunities and well-being benefits.
The predicted salary is between 36000 - 60000 £ per year.
Our Leased & Tenanted Operations Managers (OM) are at the forefront of partnering with our Publicans, developing awesome pubs for the community. Operations Managers think big, innovative, and commercially inspire our Publicans to generate sustainable sales and profitability, as well as converting those sales to profit through excellent pub controls and disciplines to exceed targets and drive performance. Inspiring People, Growing Pubs & being proud underpin the OM approach and effective delivery of Partnership, Guest, Compliance, Pro-active sales and Profit conversion.
Accountabilities
- Partnership - Can effectively network to build, develop and maintain a pipeline of candidates for all businesses within the area. Has experience of recruiting high calibre individuals who demonstrate relevant and proven skills to maximise the potential of each individual business. Attract, engage, and build relationships, networking with talented individuals to ensure Punch Pubs is the best pub company to partner with. Ensure implementation of Publican calibre development plans supported by a performance management culture, setting new Publicans up for success utilising the Punch Epic framework. Devise and maintain a strategic area plan that achieves its substantive Let’s targets. Proactively utilising the centrally available Publican Recruitment tools and talent banks in help in managing business failures by staying close to the reality of business and reacting quickly with viable solutions.
- Guest - Working with our Publicans through a business-to-business mindset aiming together to exceed guest expectations that provide ways to inspire and educate publicans on how they can maintain great service and standards, engage with, support delivery of and promote centrally available tools & training that will enable 5* guest led experiences in every pub. Drive an exciting sales led culture across all pubs – maximising all sales opportunities underpinned by a Business to Business Mindset (B2B). Ensure there are clear 5* Publican calibre development plans supported by a positive performance management culture. Engage with, support delivery of and promote centrally facilitated tools, that support Publicans to maximise the power of social media in interacting with their communities, guests and in turn generate sales. Maximise the Punch guest segmentation tools, HDI insight data to add value to publicans guest led decision making inclusive of (Food, Drink), price, place, and promotion (ROTW).
- Compliance - Helping our Publicans to be fully informed of what is required of them to be operationally compliant, and that they follow the basic disciplines of both trading their businesses and legal processes, including the conditions of their agreement with Punch. Adherence to regulated principles of The Pubs Code. Maintaining strong publican relationships by adhering to the Punch call cycle. Manage drinks range effectively - helping pubs adhere to stocking policy and purchase to tied agreements. Management of Large Pack Tie Compliance ensuring CDI is below the targeted % average, with a zero tolerance to buying out. Working with the central credit team, and support tools in preventing and managing debt.
- Proactive Sales - Pro-active, insight-led sales, getting the right product to secure volume & overall growth, identifying areas for improvement and development, not being afraid to think differently equally to challenge sales led opportunities for the benefit of Punch and our Pubs. Consistently focused on developing customer-related opportunities to improve company sales and profits. Demonstrates creativity in building new business and approaches every business encounter with a sales orientation. Lead and develop Publican business and sales growth skills within your region as a key focus for growth. Deliver Operational excellence across all Pubs maintaining high standards across the Operational basics. Utilising the premiumisation ranging tool to achieve 100% perfect range that drives great margin and sales. Seek commercial sales opportunities for Punch Pubs & Co inclusive of converting Tied Non Stockists to Punch Profit Conversion. Demonstrate strong financial acumen and decision making with the ability to implement and manage profit controls that enable sustainable profit and growth. Develop a clear vision to deliver area plans and aligned budget which focuses on Key Performance Indicators such as organic sales growth, succession planning, improved cost control and operating profit, including effective management of budgets, forecasting and overall P&L management. Driving area to achieve long term profitability whilst ensuring all targets and KPIs are achieved. From your strategic area plan, deploy capex ensuring targeted areas of investment deliver against ROI.
Area: Cheltenham / Gloucester – M5 corridor
What’s in it for you?
- Competitive salary
- Performance Bonus
- Car Allowance
- Permanent contract
- Field Based Role
- 25 Days holidays, plus bank holidays and the option to buy and sell
- Pension and life assurance
- Single Healthcare option
- Well-being benefits and Employee Assistance Programme
- Retail and Leisure Discount Scheme
- Pub Discount Scheme
- Long Service Awards
- Plus lots more...
Operations Manager (Leased & Tenanted) in Gloucester employer: Punch Pubs & Co
Contact Detail:
Punch Pubs & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Leased & Tenanted) in Gloucester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to potential Publicans. Building relationships is key to landing that Operations Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or Publicans, make sure to highlight your experience in driving sales and managing operations. Use specific examples of how you've helped businesses grow and exceed targets.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like Punch Pubs, and express your interest in working with them. Sometimes, the best opportunities come from a simple conversation.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tools to help you prepare for interviews and understand what we’re looking for in an Operations Manager. Make sure you check it out and apply through us to increase your chances!
We think you need these skills to ace Operations Manager (Leased & Tenanted) in Gloucester
Some tips for your application 🫡
Show Your Passion for Pubs: When you're writing your application, let your love for pubs and community shine through. We want to see how you can inspire and support our Publicans to create amazing experiences for their guests.
Be Specific About Your Experience: Don’t just list your previous roles; tell us about the specific achievements that relate to the Operations Manager position. Highlight any innovative strategies you've implemented that drove sales or improved compliance in past roles.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities mentioned in the job description. We’re looking for someone who understands the importance of partnership and guest experience, so connect your skills to these areas.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Punch Pubs!
How to prepare for a job interview at Punch Pubs & Co
✨Know Your Pubs
Before the interview, do your homework on the pubs in the Cheltenham/Gloucester area. Understand their unique selling points and challenges. This will help you demonstrate your knowledge of the local market and how you can inspire Publicans to drive sales and profitability.
✨Showcase Your Networking Skills
Operations Managers need to build strong relationships. Prepare examples of how you've successfully networked in the past, whether it’s recruiting high-calibre individuals or engaging with local businesses. Highlight your ability to maintain a pipeline of candidates and how that can benefit the company.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with profit controls and financial decision-making. Bring specific examples of how you've managed budgets and improved cost control in previous roles. This will show that you understand the importance of financial health in driving pub performance.
✨Emphasise Guest Experience
Prepare to talk about how you’ve previously enhanced guest experiences. Share strategies you’ve implemented to exceed guest expectations and how you’ve used tools like social media to engage with communities. This aligns perfectly with the role's focus on delivering 5* guest-led experiences.
