Credit Assistant

At Punch Pubs we’re aiming to be the 5* pub company.

We want to create a world class team where every employee embodies the essence of 5* Partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles.

The job description sets out what we need from you to be successful in your role and what you can expect in return.

Come as you are — and thrive

At Punch, we believe great pubs are built by great people, and great people don’t all look, think or act the same.

We’re proud to be a place where individuality is welcomed, differences are valued, and everyone can bring their whole self to work.

If you need adjustments or a different approach to help you shine, we’ll work with you to make it happen.

We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.

Core Purpose of Credit Assistant

Working within our credit team this role is a key customer facing position that combines a mixture of strong relationship skills, understanding and interpretation of financial ledgers and the ability to influence and collect payment.

This is an exciting opportunity for an ambitious and self-motivated individual where you will work in a collaborative and fast paced credit environment. Working closely with our Publicans and Operations team you will be responsible for a portfolio of accounts and the collection of rent & drink sales.

What you’ll get in return:

🍍Competitive salary

🍍Performance related annual bonus

🍍Company pension

🍍Life insurance

🍍25 holiday days + bank holidays

🍍Option to buy and sell holidays, plus long service days

🍍Retail and leisure discount schemes

🍍Health and wellbeing suite via Perkbox

🍍Employee assistance programme via Perkbox

🍍Free pay day drinks

🍍Progression and development opportunities

🍍Pub discount scheme

Accountabilities

· Manage a portfolio of Publican accounts, ensuring the timely and accurate collection of outstanding monies.

· Build and maintain strong working relationships with Operational Managers (OMs) and Operations Directors (ODs), providing regular updates on Publican accounts through telephone, email and face-to-face communication.

· Proactively manage and reduce debt levels across your portfolio in line with agreed targets and processes.

· Monitor and manage held beer orders, working proactively to secure payment and release orders within required deadlines.

· Agree and manage repayment arrangements with Publicans who are unable to maintain standard payment terms, ensuring appropriate follow-up and monitoring.

· Attend regular portfolio reviews with key stakeholders to discuss account performance, outstanding debt and any required actions.

· Maintain accurate and up-to-date Credit systems and reports, providing clear visibility of account activity, actions and progress.

· Support the wider Credit team with other duties and activities as required by the Credit Management Team.

Key stakeholders

· Publicans

· Credit Team

· Operational Managers (OMs)

· Operations Director (ODs)

· Finance Team

· Business Support Team

Person Specification – Technical Competencies/Professional expertise

· Strong communication, influencing and negotiation skills with the confidence to handle challenging conversations professionally and constructively

· Ability to build and maintain effective commercial relationships with internal and external customers

· Confident and professional communicator, particularly over the telephone, with the ability to adapt style to different situations and individuals

· Good understanding of credit and debit ledgers, with the ability to interpret account information and identify and resolve discrepancies

· Well organised and able to prioritise effectively, managing competing demands and deadlines in a busy, fast-paced environment.

· Previous experience within Credit Control, Finance or Account Management or a similar customer-facing financial role

· Strong problem-solving skills with a practical and solutions-focused approach.

· Confident using Microsoft Office applications, particularly Excel, with the ability to learn and navigate systems effectively.

· Ability to work independently and take ownership, while working collaboratively as part of a wider team as part of a team

· Flexible and adaptable, with the ability to respond positively to changing priorities and business needs

· GCSE Grade 4/C or above in English and Maths (or equivalent)

Interested?

Apply now!