What You’ll Get In Return
- Competitive salary
At Punch Pubs we’re aiming to be the 5* pub company. We want to create a world class team where every employee embodies the essence of 5* Partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles. The job description sets out what we need from you to be successful in your role and what you can expect in return.
Come as you are — and thrive
At Punch, we believe great pubs are built by great people, and great people don’t all look, think or act the same. We’re proud to be a place where individuality is welcomed, differences are valued, and everyone can bring their whole self to work. If you need adjustments or a different approach to help you shine, we’ll work with you to make it happen. We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.
As a Property Services Assistant my core purpose is to: To provide property related administrative services and support to managers, activities, and projects across the Punch business through the delivery of outstanding guest service.
What You’ll Get In Return
- Competitive salary
- Performance related annual bonus
- Company pension
- Life insurance
- 25 holiday days + bank holidays
- Option to buy and sell holidays, plus long service days
- Health and wellbeing suite via Perkbox
- Employee assistance programme via Perkbox
- Free pay day drinks
- Progression and development opportunities
- Pub discount scheme
- Retail and leisure discount schemes
Accountabilities
- Analyse and process property related invoices to ensure all are accurately aligned and costed.
- Development of new reporting to support business improvement plans
- Follow up on contractor quotes to agreed SLA’s
- Monitor contractor performance against the associated KPI’s
- Develop and maintain property activity plans and trackers
- Central point of enquiry or request for service from our guests (internal and external) - via email, letter, telephone and referral from the Business Support team.
- Review and update associated policies.
- Develop a deep understanding of our pubs, property process and practice
- Identify guest needs and deliver the best solution in line with business’ way of working
- Proudly and confidently communicate all things Punch
- Provide high quality, administrative assistance to support in driving growth
- Add your personality to your role!
- Contribute to our wider business goals by delivering great service, whilst achieving key individual and team measures
- Actively build and maintain strong working relationships
- Identify opportunities to improve ways of working, process, and practice
- Demonstrate a proactive approach to your own personal development and take ownership of working on any development areas
- Review and structure a personal development pathway to grow skills, knowledge and behaviours
- Support and care for colleagues to encourage a positive and progressive team culture
- Provide a dedicated project administration support including involvement in process/systems testing/training
- Deliver any ad-hoc tasks as required and provide cover to other Property administrative roles
- Work closely with the Property Partnerships Manager to deliver key tasks in a timely, efficient manner.
- Plan meetings with key stakeholders, track and communicate actions, manage progress through to project completion.
Person Specification – Technical Competencies/Professional expertise
- Planning & organising
- Problem solving & decision making
- Communication and influencing
- 5 star guest orientation
- Understanding people and working in teams
- Strong IT skills – ability to manipulate data in excel; ability to produce high quality PowerPoint presentations; ability to construct effective communications to guest groups.
- Experience of Navi purchase ordering system (preferable)
- Management of third party suppliers and contractors
- Strong awareness of issues affecting group leased property activities – legislation, business needs, environmental issues, etc. (Preferrable)
#J-18808-Ljbffr
Property Partnership Assistant in Burton upon Trent employer: Punch Pubs & Co
At Punch Pubs & Co, we pride ourselves on fostering a vibrant and inclusive work culture that values collaboration and innovation. As a Pub Operations Administrator, you'll enjoy comprehensive training and development opportunities, ensuring your growth within the company while contributing to our mission of delivering exceptional guest experiences. Located in a dynamic environment, we offer competitive benefits and a supportive team atmosphere that makes every day rewarding.
