Commercial Support Co-ordinator (6 month FTC) in Burton upon Trent

At Punch Pubs we’re aiming to be the 5* pub company.

We want to create a world class team where every employee embodies the essence of 5* Partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles. The job description sets out what we need from you to be successful in your role and what you can expect in return.

At Punch, we believe great pubs are built by great people, and great people don’t all look, think or act the same. We’re proud to be a place where individuality is welcomed, differences are valued, and everyone can bring their whole self to work. If you need adjustments or a different approach to help you shine, we’ll work with you to make it happen. We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.

Our Values and Culture are important to us.

Thriving Together

Our business is rooted in partnership and shared success. We recognise excellent performance and celebrate personal wins. We are a business that empowers our People, Publicans and Management Partners to be the best they can be because by working together, we thrive together.

Doing Well by Doing Good

It’s not only what you do, but how you do it that matters. At Punch, positive performance is driven by building trust through open communication and transparency and by putting the needs of people, planet and pub first.

Pride in Our Stride

Our people are what make us. We encourage our Punch family to take pride in their differences, show up as themselves and be unafraid to make things happen and make their mark in the world.

Delighting Every Guest

We’re passionate about hospitality and dedicated to creating exceptional guest experiences that matter. Working together to grow successful pubs, we provide unwavering support that empowers our Publicans and Management Partners to do their best work, ensuring the happiness of every guest.

What You’ll Get In Return

• Competitive salary
• Performance related annual bonus
• Company pension
• Life insurance
• 25 holiday days + bank holidays
• Option to buy and sell holidays, plus long service days
• Health and wellbeing suite via Perkbox
• Employee assistance programme via Perkbox
• Free pay day drinks
• Progression and development opportunities
• Pub discount scheme
• Retail and leisure discount schemes

Job Description

COMMERCIAL SUPPORT COORDINATOR

As a Commercial Support Coordinator your core purpose is to: Working with the Commercial Manager, you will be responsible for providing support and assistance to the wider Commercial team. A varied role, no one day will be the same. Understanding the needs and requirements of the business, you will provide support to the team through managing distribution and supplier queries, administering the relationship with our Suppliers across both drinks and consumables, stepping in to support on technical services and machines when required. Not content with the status quo, you’ll be comfortable delving into processes, streamlining them and making them more effective so that they deliver outputs that enable us to make informed decisions that make the difference. You will be the key stakeholder across our vast array of suppliers. As an all‑rounder, you’ll look to build your knowledge on all functions that sit within the Commercial team, utilising the strength of your supplier relationships to support Distribution and Machines on setting up outlets through the transfer and acquisition program. Ensure that we communicate effectively on what we do, why we’re doing it, working with stakeholders throughout any decision making so that the journey is shared together. With an active role in purchasing, distribution, technical services, and machines, the decisions you make will help shape the offer of L&T publicans and for our Management Partnerships concepts. You’ll naturally be an organiser and communicator at heart, comfortable using Excel and data to support an effective supply chain network. You’ll work alongside the Technical Support Co‑ordinator to understand this role so that you can cover annual leave, as well as picking up on support requests where required. A great opportunity for a highly motivated individual, looking to take their first steps into Commercial.

Accountabilities

• Manage distribution queries, including escalations, and support the setup and smooth integration of new products into the supply chain.
• Administer relationships between Punch and suppliers across drinks and consumables, challenging appropriately to ensure actions, listings and administration remain on track.
• Work with the Machines team to coordinate machine installations and support Technical Services during busy periods and periods of annual leave.
• Provide day‑to‑day administrative support to the Gaming team, including setting up new sites and processing changes accurately within Gaming Analytics.
• Work with machine suppliers to manage collection exceptions, maintain accurate stock information and resolve outstanding issues.
• Produce accurate periodic Gaming reports using Excel, identifying data errors, exceptions and areas requiring action.
• Support Operations and Area Directors with Gaming queries, taking ownership of issues through to resolution and minimising disruption to pubs.
• Process permit requests from local authorities, ensuring these are communicated promptly to the appropriate machine supplier.
• Set up outlets to support the transfer and acquisition programme.
• Communicate effectively and promptly with Publicans and internal stakeholders regarding changes to deliveries, machines and seasonal distribution programmes.
• Identify opportunities to introduce new or improved processes that increase efficiency and effectiveness.
• Maintain accurate and up‑to‑date information within Gaming Analytics and a consistently high standard of accuracy across reporting and site information.
• Invest time in ensuring compliance with the Pubs Code and relevant internal processes.
• Take ownership of queries and responsibilities, following them through to completion.
• Proactively develop knowledge and understanding of the different functions within the Commercial team.

Key stakeholders

• Commercial Services & Procurement Director
• Commercial Manager (line manager)
• Distribution Operations Manager
• Machines Team
• Tech Services
• Head of Drinks
• Drinks suppliers
• Marketing
• Business Support
• Digital Team
• Data Admin
• Finance

Person Specification – Technical Competencies/Professional expertise

• Able to work confidently and often assertively with suppliers
• Ability to deal with challenge and difficult conversations.
• Can work on own initiative and with lots of stakeholders to achieve company objectives
• Shows great attention to planning and organisation
• A natural ability to think analytically and commercially
• Is proactive in their development and has the desire to understand and learn from wider roles within the team
• Comfortable straying away from the status quo to help build new or more effective processes

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