Pub Development Coach

Join us in fostering a guest‑obsessed culture across the UK with our Management Partner Estate! You’ll collaborate closely with Management Partners (MPs) and their pub teams, providing hands‑on training, auditing, coaching and development to drive operational excellence.

This role reports to the Talent & Development Business Partner and is ideal for someone who thrives on teamwork, building strong relationships, and has a passion for talent development with exceptional stakeholder management skills. If you enjoy rolling up your sleeves and traveling, this national role offers the opportunity to spend a few nights away each week.

Role Purpose

The Pub Development Coach is dedicated to enhancing the guest experience by empowering pub teams through effective training and development. This role focuses on creating and delivering tailored training programs that elevate service standards, foster a culture of excellence, and ensure every guest leaves with a memorable experience.

Accountabilities

• Training Development: Design and implement comprehensive training programs tailored to each pub’s needs, focusing on guest satisfaction and operational excellence.
• Partner: Work with Operations Managers and Management Partners to identify training needs and develop strategies.
• Delivery: Conduct engaging, interactive training sessions in‑person and virtually to ensure consistent, high‑quality service across all pubs.
• Support: Provide ongoing coaching and support to MPs and their pub teams, helping them continuously improve skills and performance.
• Evaluation: Monitor and assess the effectiveness of training programs, operations, and business controls; make adjustments as needed to achieve desired outcomes.

Key Relationships and Competencies

• Operations Managers – collaborate to identify training needs and ensure effective implementation.
• Management Partners – partner to support pub teams, guiding and coaching to enhance performance.
• Food Business Managers & Training Support Chefs – integrate food service excellence into training programs.
• L&D Team – leverage best practices and resources to deliver innovative training solutions aligned with THIRST.
• Head of Operations, Operations Directors, Marketing Team, Property Managers – engage to support overall operational effectiveness.

Values & Culture

As a Pub Development Coach, you will foster a culture of trust, transparency, and ethical practices. You will help MP’s and their teams deliver exceptional guest experiences while upholding our commitment to sustainability, community engagement, and inclusivity. Your role will also build pride, confidence, and authenticity within teams, driving personal growth and enterprise success.

Job Details

• Location: National
• Performance‑based bonus
• Benefits: 25 days holiday (option to buy and sell), Company Pension, Single Private Healthcare, Leisure and Retail discount scheme, and more.
• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Training
• Industry: Hospitality