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For Companies At a Glance
- Tasks: Lead and inspire publicans to boost sales and enhance guest experiences in vibrant pubs.
- Company: Join Punch Pubs & Co, a dynamic pub company dedicated to community engagement and growth.
- Benefits: Enjoy a performance bonus, 25 days holiday, pension, well-being perks, and retail discounts.
- Why this job: Be part of a culture that values innovation, community, and personal development in the hospitality sector.
- Qualifications: Experience in networking, recruitment, and sales management is essential for this role.
- Other info: This is a full-time, field-based position with opportunities for career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Operations Manager (Leased & Tenanted)
Punch Pubs & Co is a multi‑award winning pub and bar operator, managing circa 1,300 leased and tenanted pubs across the UK. We focus on preserving and enhancing the great British pub, creating vibrant community hubs where everyone is welcome. We offer flexible agreements for publicans, including tenancy and management partnership contracts, ensuring we support every step of the way.
Role Purpose
Our L&T Operations Managers (OM) partner with our Publicans to develop awesome pubs for the community. Operations Managers think big, innovate, and commercially inspire our Publicans to generate sustainable sales and profitability, converting sales to profit through excellent pub controls and disciplines to exceed targets and drive performance. Inspiring People, Growing Pubs & being proud underpin the OM approach and effective delivery of:
Accountabilities
- Partner effectively to build, develop and maintain a pipeline of candidates for all businesses within the area.
- Recruit high‑calibre individuals who demonstrate relevant and proven skills.
- Attract, engage and build relationships, networking with talented individuals to ensure Punch Pubs is the best pub company to partner with.
- Ensure implementation of Publican development plans supported by a performance‑management culture, setting new Publicans up for success using the Punch Epic framework.
- Devise and maintain a strategic area plan that achieves its substantive targets.
- Proactively utilise centrally available Publican Recruitment tools and talent banks to manage business failures, staying close to the reality of business and reacting quickly with viable solutions.
- Drive an exciting sales‑led culture across all pubs – maximizing all sales opportunities underpinned by a B2B mindset.
- Ensure there are clear 5‑star Publican development plans supported by a positive performance‑management culture.
- Engage with, support delivery and promote centrally facilitated tools that help Publicans maximise the power of social media to interact with their communities, guests and generate sales.
- Maximise the Punch guest segmentation tools and HDI insight data to add value to publican\’s guest‑led decision making (Food, Drink, price, place, promotion).
- Adhere to regulated principles of The Pubs Code.
- Maintain strong publican relationships by adhering to the Punch call cycle.
- Manage drinks range effectively – ensuring pubs adhere to stocking policy and purchase to tied agreements.
- Manage Large Pack Tie compliance, keeping CDI below the targeted average, with a zero tolerance to buying out.
- Work with the central credit team and support tools in preventing and managing debt.
- Lead and develop Publican business and sales growth skills within your region.
- Deliver operational excellence across all pubs, maintaining high standards across operational basics.
- Utilise the premiumisation ranging tool to achieve 100% perfect range that drives great margin and sales.
- Seek commercial sales opportunities for Punch Pubs & Co, including converting Tied Non‑Stockists.
- Develop a clear vision to deliver area plans and aligned budgets focusing on key performance indicators such as organic sales growth, succession planning, improved cost control, operating profit, effective management of budgets, forecasting and overall P&L management.
- Drive the area to achieve long‑term profitability whilst ensuring all targets and KPIs are achieved.
- Deploy capex from the strategic area plan to deliver against ROI.
Key Relationships
- Publicans
- Head of Operations
- Operations Managers
- Operations Director
- HR Business Partner
- Property Team
- Marketing Team
- Food Team
- Recruitment Team
What you’ll get in return
- Performance‑related annual bonus
- Car allowance (electric car salary sacrifice scheme option)
- Company pension
- Life insuranceSingle cover private healthcare
- 25 holiday days plus bank holidays
- Option to buy and sell holidays, plus long‑service days
- Health and wellbeing suite via Perkbox
- Employee assistance programme via Perkbox
- Free payday drinks
- Progression and development opportunities
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management
Industries
Hospitality
Additional information
Refs increase your chances of interviewing at Punch Pubs & Co by 2x.
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Operations Manager (Leased & Tenanted) employer: Punch Pubs & Co
Contact Detail:
Punch Pubs & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Leased & Tenanted)
✨Tip Number 1
Network actively within the hospitality industry. Attend local pub events, trade shows, or community gatherings to meet potential Publicans and other industry professionals. Building these relationships can give you an edge when applying for the Operations Manager role.
✨Tip Number 2
Familiarise yourself with Punch Pubs & Co's values and operational strategies. Understanding their approach to profit conversion and guest experience will help you align your discussions during interviews, showcasing your fit for the company culture.
✨Tip Number 3
Demonstrate your financial acumen by preparing examples of how you've successfully managed budgets or improved profitability in previous roles. This will show that you have the skills necessary to drive sustainable growth as an Operations Manager.
✨Tip Number 4
Stay updated on industry trends and challenges facing pubs today. Being knowledgeable about current issues will allow you to engage in meaningful conversations with interviewers and demonstrate your proactive mindset towards driving sales and compliance.
We think you need these skills to ace Operations Manager (Leased & Tenanted)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in the hospitality sector. Emphasise your ability to drive sales, manage budgets, and develop strong relationships with publicans.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed operations or improved profitability in previous roles, aligning your experiences with the job description.
Highlight Key Skills: Focus on key skills mentioned in the job description such as financial acumen, compliance knowledge, and guest engagement strategies. Use bullet points to make these stand out and ensure they are easily identifiable.
Showcase Your Networking Abilities: Since the role involves building relationships, include examples of how you've effectively networked in past positions. This could be through recruitment, partnerships, or community engagement initiatives that demonstrate your ability to connect with others.
How to prepare for a job interview at Punch Pubs & Co
✨Showcase Your Networking Skills
As an Operations Manager, building relationships is key. Be prepared to discuss your experience in networking and how you've successfully developed partnerships in the past. Highlight specific examples where your networking led to positive outcomes.
✨Demonstrate Financial Acumen
Since the role requires strong financial decision-making, come ready to discuss your experience with profit controls and budget management. Prepare to share examples of how you've driven profitability in previous roles.
✨Emphasise Guest Experience Focus
The job involves ensuring excellent guest experiences. Be ready to talk about how you've previously improved service standards or guest satisfaction in your past roles. Use metrics or feedback to back up your claims.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to think on your feet. Prepare for scenarios related to compliance issues or sales challenges, and outline how you would approach these situations effectively.
