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- Tasks: Lead and inspire publicans to boost sales and enhance guest experiences in vibrant pubs.
- Company: Join Punch Pubs & Co, a dynamic pub company dedicated to community engagement and growth.
- Benefits: Enjoy a performance bonus, 25 days holiday, pension, well-being perks, and retail discounts.
- Why this job: Be part of a culture that values innovation, community, and personal development in the hospitality sector.
- Qualifications: Experience in networking, recruitment, and sales management is essential for this role.
- Other info: This is a full-time, field-based position with opportunities for career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Our Leased & Tenanted Operations Managers (OM) are at the forefront of partnering with our Publicans, developing awesome pubs for the community. Operations Managers think big, innovative, and commercially inspire our Publicans to generate sustainable sales and profitability, as well as converting those sales to profit through excellent pub controls and disciplines to exceed targets and drive performance. Inspiring People, Growing Pubs & being proud underpin the OM approach and effective delivery of Partnership, Guest, Compliance, Pro‑active sales and Profit conversion.
Accountabilities
Partnership
- Attract, engage, and build relationships, networking with talented individuals to ensure Punch Pubs is the best pub company to partner with.
- Ensure implementation of Publican calibre development plans supported by a performance management culture, setting new Publican’s up for success utilising the Punch Epic framework.
- Devise and maintain a strategic area plan that achieves its substantive Let’s targets.
- Proactively utilising the centrally available Publican Recruitment tools and talent banks in help in managing business failures by staying close to the reality of business and reacting quickly with viable solutions.
Guest
- Drive an exciting sales led culture across all pubs – maximising all sales opportunities underpinned by a Business to Business Mindset (B2B)
- Ensure there are clear 5* Publican calibre development plans supported by a positive performance management culture.
- Engage with, support delivery of and promote centrally facilitated tools, that support Publicans to maximise the power of social media in interacting with their communities, guests and in turn generate sales.
- Maximise the Punch guest segmentation tools, HDI insight data to add value to publicans guest led decision making inclusive of (Food, Drink), price, place, and promotion (ROTW).
Compliance
- Adherence to regulated principles of The Pubs Code.
- Maintaining strong publican relationships by adhering to the Punch call cycle (add 1,2,3 ref)
- Manage drinks range effectively – helping pubs adhere to stocking policy and purchase to tied agreements.
- Management of Large Pack Tie Compliance ensuring CDI is below the targeted % average, with a zero tolerance to buying out.
- Working with the central credit team, and support tools in preventing and managing debt
Pro‑active, insight‑led sales, getting the right product to secure volume & overall growth, identifying areas for improvement and development, not being afraid to think differently equally to challenge sales led opportunities for the benefit of Punch and our Pubs. Consistently focused on developing customer‑related opportunities to improve company sales and profits. Demonstrates creativity in building new business and approaches every business encounter with a sales orientation.
- Lead and develop Publican business and sales growth skills within your region as a key focus for growth
- Deliver Operational excellence across all Pubs maintaining high standards across the Operational basics.
- Utilising the premiumisation ranging tool to achieve 100% perfect range that drives great margin and sales.
- Seek commercial sales opportunities for Punch Pubs & Co inclusive of converting Tied Non Stockists to Punch
Profit Conversion
- Develop a clear vision to deliver area plans and aligned budget which focuses on Key Performance Indicators such as organic sales growth, succession planning, improved cost control and operating profit, including effective management of budgets, forecasting and overall P&L management.
- Driving area to achieve long term profitability whilst ensuring all targets and KPIs are achieved
- From your strategic area plan, deploy capex ensuring targeted areas of investment deliver against ROI (full, POI, Ignite levers in punch)
What’s in it for you?
- Performance Bonus
- Permanent contract
- Field Based Role
- 25 Days, holidays, plus bank holidays and the option to buy and sell
- Pension and life assurance
- Well‑being benefits and Employee Assistance Programme
- Retail and Leisure Discount Scheme
- Long Service Awards
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- General Business
Industries
- Hospitality
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Operations Manager (Leased & Tenanted) employer: Punch Pubs & Co
Contact Detail:
Punch Pubs & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Leased & Tenanted)
✨Tip Number 1
Network actively within the hospitality industry. Attend local pub events, trade shows, or community gatherings to meet potential Publicans and other industry professionals. Building these relationships can give you an edge when applying for the Operations Manager role.
✨Tip Number 2
Familiarise yourself with Punch Pubs & Co's values and operational strategies. Understanding their approach to profit conversion and guest experience will help you align your discussions during interviews, showcasing your fit for the company culture.
✨Tip Number 3
Demonstrate your financial acumen by preparing examples of how you've successfully managed budgets or improved profitability in previous roles. This will show that you have the skills necessary to drive sustainable growth as an Operations Manager.
✨Tip Number 4
Stay updated on industry trends and challenges facing pubs today. Being knowledgeable about current issues will allow you to engage in meaningful conversations with interviewers and demonstrate your proactive mindset towards driving sales and compliance.
We think you need these skills to ace Operations Manager (Leased & Tenanted)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in the hospitality sector. Emphasise your ability to drive sales, manage budgets, and develop strong relationships with publicans.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed operations or improved profitability in previous roles, aligning your experiences with the job description.
Highlight Key Skills: Focus on key skills mentioned in the job description such as financial acumen, compliance knowledge, and guest engagement strategies. Use bullet points to make these stand out and ensure they are easily identifiable.
Showcase Your Networking Abilities: Since the role involves building relationships, include examples of how you've effectively networked in past positions. This could be through recruitment, partnerships, or community engagement initiatives that demonstrate your ability to connect with others.
How to prepare for a job interview at Punch Pubs & Co
✨Showcase Your Networking Skills
As an Operations Manager, building relationships is key. Be prepared to discuss your experience in networking and how you've successfully developed partnerships in the past. Highlight specific examples where your networking led to positive outcomes.
✨Demonstrate Financial Acumen
Since the role requires strong financial decision-making, come ready to discuss your experience with profit controls and budget management. Prepare to share examples of how you've driven profitability in previous roles.
✨Emphasise Guest Experience Focus
The job involves ensuring excellent guest experiences. Be ready to talk about how you've previously improved service standards or guest satisfaction in your past roles. Use metrics or feedback to back up your claims.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to think on your feet. Prepare for scenarios related to compliance issues or sales challenges, and outline how you would approach these situations effectively.
