At a Glance
- Tasks: Lead and support a portfolio of pubs, ensuring exceptional guest experiences and community engagement.
- Company: Join Punch Pubs, aiming to be the 5* pub company with a focus on individuality.
- Benefits: Competitive salary, annual bonuses, pension, 25 holiday days, and pub discounts.
- Other info: Inclusive environment where individuality is celebrated and growth opportunities are abundant.
- Why this job: Make a real impact in your community while developing your career in hospitality.
- Qualifications: Experience in leading teams, strong coaching skills, and a passion for community-focused hospitality.
The predicted salary is between 41850 - 51150 £ per year.
At Punch Pubs we’re aiming to be the 5* pub company.
We want to create a world class team where every employee embodies the essence of 5* Partnership, supporting our brilliant Pubs.
We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles.
The job description sets out what we need from you to be successful in your role and what you can expect in return.
Come as you are — and thrive
At Punch, we believe great pubs are built by great people, and great people don’t all look, think or act the same.
We’re proud to be a place where individuality is welcomed, differences are valued, and everyone can bring their whole self to work.
If you need adjustments or a different approach to help you shine, we’ll work with you to make it happen.
We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.
As an Area Manger - Unity Social, my core purpose is to
You will be responsible for leading a portfolio of pubs operated by self-employed partners.
Your role is to support, coach, and challenge operators to deliver outstanding community-focused pubs, delivering exceptional guest experiences, drive sales, and maintain high operational standards.
You will work in partnership with the Unity Social Senior OM and Operations Director in creating the Unity Social family that works at the heart of the local community.
What you'll get in return
- Competitive Salary
- Annual Company Bonus Scheme
- Company pension
- 25 Annual holiday days (Option to buy and sell)
- Progression and development opportunities
- Free pay-day drinks
- Progression and development opportunities
- Retail & Leisure discount scheme
- Pub discount scheme
- Long service awards and much more...
- Key Accountabilities
- Operator Support & Development
- Build strong relationships with pub operators, acting as a trusted advisor and coach.
- Support operators in delivering excellent customer service and community engagement.
- Ensure the delivery of well-defined, structured onboarding plans for all new Partners in Unity Social, ensuring they have the tools, knowledge, and support to launch their pub effectively and set them up for success.
- Drive accountability of Publican team, through clear objectives, regular feedback, and direction, coupled with a culture of continuous improvement.
- Set an exceptional example with regular evening visits and weekend visits.
- Community Engagement
- Champion Unity Social’s community ethos by encouraging operators to build strong local connections.
- Support initiatives that enhance the pub’s role in the community.
- Commercial Performance
- Build a sales hungry culture through inspiring, challenging and supporting Publicans and AMs to achieve the best possible proposition within each business.
- Monitor and drive performance across sales, margin, and cost control.
- Analyse trading data and trends to identify opportunities for growth.
- Ensure pubs are maximising their potential through local marketing and events.
- Operational Excellence
- Deliver operational excellence across all Pubs maintaining the highest retail standards.
- Conduct regular site visits to ensure standards are upheld across cleanliness, compliance, and presentation.
- Support operators in resolving operational challenges and implementing best practices.
- Compliance & Risk Management
- Ensure all pubs operate within licensing laws, health & safety regulations, and company policies.
- Conduct audits and follow up on action plans to mitigate risk.
Technical Skills
- Passion for community-focused hospitality.
- Demonstrable experience of leading high-performing teams – strong coaching and relationship building skills
- You must love creating sales building activity in pubs, and you must be willing to demonstrate in the pub at peak trading time how this is delivered.
- You must have a deep appreciation of the importance of sport to our customers.
- You must demonstrate humility in what you say and how you act.
- Show high levels of enthusiasm and maintain energy and commitment in the face of setbacks and pressure.
- Prioritise and effectively manage time and workload.
- Excellent communication skills at all levels, with passion, integrity and credibility to influence and persuade
- Demonstrate an ability to convert commercial awareness and understanding into making sound business decisions which enables profitable outcomes
- Pre-empt issues or problems which are likely to occur and put permanent fixes in place
- Deliver results without compromising company values and leadership behaviours.
- Actively seek to develop own professional development and industry knowledge.
- Understanding of wet-led pub operations.
Key Stakeholders
- Group Strategy and Commercial Director
- Unity Social Operations Director
- Unity Social Publicans
- Every single community served by a Unity Social pub
- Marketing Manager
- Property Manager
- Recruitment Manager
- Senior HR Business Partner
- L&D Business Partner
- Finance Business Partner
- #J-18808-Ljbffr
Area Manager- Midlands employer: Punch Pubs and Co
At Punch Pubs, we pride ourselves on being an exceptional employer, dedicated to fostering a vibrant and inclusive work culture where individuality is celebrated. As an Area Manager in the Midlands, you will not only lead a portfolio of community-focused pubs but also benefit from competitive salaries, annual bonuses, and extensive development opportunities that empower you to grow within the company. Join us in creating memorable guest experiences while enjoying perks like pub discounts and a supportive environment that champions your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Area Manager- Midlands
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Punch Pubs and Co. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Punch Pubs and Co
Don't be shy about reaching out to Punch Pubs and Co directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Area Manager- Midlands
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Punch Pubs and Co and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Punch Pubs and Co
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
