We’re looking for an organised and technically minded individual to support our Service team, working closely with the Service Co-ordinator and Engineering team to ensure work is effectively planned, managed and completed to a high standard. You’ll play a key role in providing technical support across the business while helping to deliver a positive experience for our clients.
The role will involve providing technical support to the Service Co-ordinator, Engineering and Office teams, reviewing service sheets and prioritising follow-up actions to ensure quotes are raised promptly and any issues are communicated to clients in a timely manner. Strong organisational and PC skills are essential, along with the ability to build effective working relationships across the branch and help ensure a high level of client satisfaction from start to finish.
Duties & Responsibilities
- To ensure that small works are organised, managed and delivered successfully within client-agreed timelines in conjunction with the Service Co-ordinator
- Ensure correct skill sets are advised to the Service Co-ordinator for completion of all works
- Ensure all jobs passed for scheduling are ready to schedule (i.e all equipment/materials have been received, any 3rd party services have been organised etc)
- To work to processes and procedures as specified/agreed per company workflows alongside the Service Co-ordinator
- Provide technical support back-up for both Engineering and Office teams
- Act as key point of contact for engineering workforce and subcontractors on technical issues as and when required
- To work with the Workshop Supervisor to ensure communication between the service team and engineering team flows, and correct information on works is communicated and discussed where appropriate
- Ensure company H&S policies are always adhered to by the engineering team, and failures are actioned within an appropriate time frame
- Create/review initial job RAMS, review Dynamic RAMS and any customer H&S documentation when required
- Carry out site surveys and site audits
- Occasionally assist the engineering team on-site or attend emergency call-outs
- Create/review/edit client Excel Spreadsheets, Word Documents, PowerPoints and PDFs
- Create/review/edit PA Excel Spreadsheets, Word Documents, PowerPoint presentations and PDF reports before sending to the client to ensure they are presented in a professional manner
- Ensure maximum utilisation and management of the engineering team during their working day, week and month
- To review the training needs and requirements of the engineering team in conjunction with the Service Co-ordinator & Workshop Supervisor, ensuring all technicians are qualified to the appropriate standards. Updates should be passed to the QHSE Manager for skills matrix update review
- Ensure all engineers have the appropriate level of disclosure check and security clearance for client’s sites
Requirements
- Qualified to HNC level or a minimum of 5 years’ experience in a similar role
- Confident using various Microsoft packages (Excel, Word, PowerPoint etc.) and company-operated systems
- Self-driven and focused individual with the ability to work on own initiative and under pressure
- Ability to work as part of a team
- Capable of multi -tasking
- Effective engineer tasking/management under pressure is key to this role
- An understanding of asset management principles
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Edinburgh Engineering Manager employer: Pump Action
As an Engineering Manager at our company, you'll be part of a dynamic and supportive work culture that prioritises collaboration and innovation. We offer competitive benefits, including professional development opportunities to help you grow your skills and advance your career, all while working in a vibrant location that fosters creativity and teamwork.
