Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers via phone, email, and live chat to ensure a smooth experience.
- Company: Join Blue Arrow Derby, a trusted partner in the manufacturing sector.
- Benefits: Enjoy perks like a generous pension, bonuses, free meals, and healthcare.
- Why this job: Be part of a supportive team with opportunities for growth and fun events.
- Qualifications: 1-2 years of customer service experience and strong communication skills required.
- Other info: Flexible hours with a rota schedule and a vibrant workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
Blue Arrow Derby is proud to be working in partnership with a manufacturing company and they are looking to recruit a Customer Service Advisor to join their team on a full-time permanent basis.
Hours: Mon - Sun - 39.5 hours per week - on a rota basis
- 8:00am - 6:00pm (Monday to Friday)
- 8am - 3pm (Saturdays)
- 8am - 12pm (Sundays)
Duties:
- Dealing with customers who contact the client via telephone, email, or live chat.
- Providing an effortless customer journey and experience.
- Gaining an understanding of each customer's situation, spotting potential opportunities to deliver excellent customer service.
- Ensuring all telephone calls are answered within our service level agreement, booking utilising the Salesforce platform.
- Working in line with Contact Centre processes and targets to ensure a professional service is provided at all levels.
- Working closely with customers to keep them informed.
- Ensuring compliance with all regulations.
Requirements:
- At least 1-2 years previous customer service experience is essential.
- Solid recent work history within customer service.
- At least 1 year's previous customer service in a call centre is desirable.
- Excellent telephone manner.
- Strong communication skills.
- Demonstrate the drive to deliver world-class service to all customers.
- Ability to use Microsoft applications and web-based platforms.
- Highly approachable with good interpersonal skills.
- Motivational to work alone or as part of a team.
- Flexible approach to learning new skills to support business requirements.
- Self-starting with a positive outlook and determination to succeed.
- GCSE grade 4 in English or an equivalent qualification.
Benefits:
- Generous pension scheme.
- Death in service benefit.
- Up to £1500 bonus each year.
- External training and qualifications.
- Employee assistance programme.
- Free flu vaccinations and eye tests.
- Onsite subsidised bistro where employees can purchase meals and refreshments during the day, including a Costa coffee.
- Cycle to work scheme.
- Social club subscription.
- Employee benefit hub.
- Subsidised private healthcare.
- Free on-site parking.
- Electric charging stations for cars.
- Company discounts.
- Summer festivals and Christmas parties.
- 33 days of holidays.
- Uniform.
If you are interested in the above role and feel you can meet the requirements, we please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Advisor - February starts employer: Pumacode
Contact Detail:
Pumacode Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - February starts
✨Tip Number 1
Familiarise yourself with the Salesforce platform, as it's a key tool for this role. Understanding how to navigate it can give you an edge during the interview process.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Practising common customer service scenarios can help you demonstrate your excellent telephone manner when speaking with the interviewer.
✨Tip Number 3
Research the company and its products or services. Being knowledgeable about what they offer will show your genuine interest and help you answer questions more effectively.
✨Tip Number 4
Prepare examples from your previous customer service experience that highlight your problem-solving skills and ability to deliver world-class service. This will help you stand out as a candidate who can meet their expectations.
We think you need these skills to ace Customer Service Advisor - February starts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles in call centres. Use specific examples that demonstrate your communication skills and ability to provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your previous experience and how it aligns with the responsibilities of the Customer Service Advisor role. Be sure to express your enthusiasm for the opportunity.
Highlight Relevant Skills: In your application, emphasise skills such as strong telephone manner, interpersonal skills, and proficiency in Microsoft applications. These are crucial for the role and should be clearly stated.
Follow Application Instructions: Ensure you apply through the specified method, using the 'click apply' button as mentioned in the job description. Double-check that all required documents are included and that your application is submitted on time.
How to prepare for a job interview at Pumacode
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled challenging situations and provided excellent service, as this will demonstrate your suitability for the role.
✨Familiarise Yourself with Salesforce
Since the role involves using the Salesforce platform, it’s a good idea to brush up on your knowledge of it. If you have experience with similar CRM systems, mention that too, as it shows your adaptability and willingness to learn.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or how you ensure compliance with regulations. Practising your responses can help you feel more confident during the interview.
✨Demonstrate Your Communication Skills
Since strong communication is key in this role, be sure to articulate your thoughts clearly during the interview. Use active listening skills and engage with the interviewer to show that you can effectively communicate with customers.
